Customer reviews from lg.com
LG - Streaming Audio Wi-Fi Built-In Blu-ray Player - Black
Average customer rating
3.5
(345 Reviews)
Rating breakdown 345 reviews
5 Stars
145
4 Stars
61
3 Stars
33
2 Stars
26
1 Star
80
61%of customers recommend this product.
(
181 out of
298)
Customer Reviews for LG - Streaming Audio Wi-Fi Built-In Blu-ray Player - Black
Customer Rating
1
Useless junk
on December 15, 2019
Posted by: Kris1234561
from Colorado
This is the 3rd one we have tried. Freezes every 5 mins. I finally just got Netflix set up just in time for it to freeze. Remote won't power off, even downloaded the phone remote app and it does nothing to help. Supposed to be able to access Hulu but can't. It is not even worth a paper weight or door stop. Everyone we tried does the same thing. Negative stars.
No, I would not recommend this to a friend.
Response from lg.comBy Chris, Customer Service, December 16, 2019
We hate to hear you were unhappy with the Blu-ray player and had troubles with the unit freezing. Our Blu-ray players include a 1 year warranty to cover any manufacturing defects. We would be happy to look into the problems you are experiencing. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Not as advertised
on January 9, 2020
Posted by: BFMickey
from Raleigh, NC
I bought this because it specifically claimed to support Hulu. It does not. There is no manual supplied with the player, so you have to come here and download it. There is virtually nothing written to explain the use of the "Premiums" as they put it. No way to download new apps. Useless.
No, I would not recommend this to a friend.
Quality
4
Features
2
Value
1
Response from lg.comBy Chris, Customer Service, January 10, 2020
Despite our negotiations, Hulu has decided not to support some of our products. We apologize for the inconvenience this has caused.
Written by a customer while visiting lg.com
Customer Rating
1
Very unhappy with this product.
on February 13, 2020
Posted by: CindyShaiMom
from Twin Falls Idaho
[This review was collected as part of a promotion.] I bought this player to hook up to the internet using an older TV. It kept freezing up. I would need to unplug it and then restart it to stream Netflix. Now It comes up with an error message and will not stream at all. I then tried to play a DVD in it and the remote will not work.
No, I would not recommend this to a friend.
Response from lg.comBy Chris, Customer Service, February 14, 2020
We hate to hear that you are having issues with your BP350, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Poor DVD player
on April 4, 2020
Posted by: oramac9999
from Eugene or
I have had problems with this player from the first week. I have to unplug and plug back in the power to get it to eject the disk about every 4th or 5th time.
Every time I go to play a DVD the on screen prompt to set up wifi pops up 5 or 6 times. It sill even pop up aside am watching the DVD. Like this model up on line it said it came with hulu it did not and there is no way to add it. This is just a couple of the problems with this player.
Every time I go to play a DVD the on screen prompt to set up wifi pops up 5 or 6 times. It sill even pop up aside am watching the DVD. Like this model up on line it said it came with hulu it did not and there is no way to add it. This is just a couple of the problems with this player.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 15, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
I'll do it again...
on May 24, 2015
Posted by: Barbara's bdrm
I purchased this item in exchange for the chromecast--by far the best investment. I love it. Along with the purchase of the LG 42" the picture quality is remarkable.
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
A good product
on June 11, 2015
Posted by: J-IV
The product is easy to set up and use. The pictures quality is very good when it is not a blu-ray disc.
Pros: easy to use
I would recommend this to a friend!
Quality
4
Features
4
Value
3
Written by a customer while visiting lg.com
Customer Rating
1
Does not stream
on October 8, 2015
Posted by: Streaming in SC
from South Carolina, United States
I bought this solely to stream TV shows on Hulu. I though for the extra money it would be worth having an all in one machine instead of just a streaming stick. I'll be returning this tomorrow and going back to plan A with the streaming stick. It will not stream and if it does get an episode open it buffers every 5 seconds .I know its not a problem with my WiFi or anything. I have another WiFi blue ray player set up and a Wii u set up running Hulu just fine. It also runs very slow at start up and the remote seems to be delayed as well. Very disappointed in this purchase.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Written by a customer while visiting lg.com
Customer Rating
3
Works great on local media bad on NAS
on November 24, 2015
Posted by: Mezz
Picked this up a few weeks ago and even though it says DLNA certified it will not see files on NAS. Same files will play fine when on a USB drive.
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Written by a customer while visiting lg.com