Customer reviews from lg.com
LG - Streaming Audio Wi-Fi Built-In Blu-ray Player - Black
Average customer rating
3.5
(344 Reviews)
Rating breakdown 344 reviews
5 Stars
144
4 Stars
61
3 Stars
33
2 Stars
26
1 Star
80
61%of customers recommend this product.
(
181 out of
298)
Customer Reviews for LG - Streaming Audio Wi-Fi Built-In Blu-ray Player - Black
Customer Rating
3
Excellent for Playback, Weak for Streaming
on April 14, 2017
Posted by: Longbow
from Massachusetts, United States
[This review was collected as part of a promotion.] Playback of disc media including upscaling and NTSC/PALS conversion is exccellent.
Streaming is poor, long time to buffer, and jittery scenes. I have high speed internet with excellent streaming on my LG Smart Tv, Apple TV, and Roku. I am on my 2nd BP550, and streaming is still slow. LG told me it is not computer, it will take awhile into the movie to adjust to my internet service. I reminded them it is a computer, and all my other, including LG, streaming devices work fine. Net, buy for playing CD, DVD, Blu-Ray and NTSC/PALS conversion, not for streaming.
Streaming is poor, long time to buffer, and jittery scenes. I have high speed internet with excellent streaming on my LG Smart Tv, Apple TV, and Roku. I am on my 2nd BP550, and streaming is still slow. LG told me it is not computer, it will take awhile into the movie to adjust to my internet service. I reminded them it is a computer, and all my other, including LG, streaming devices work fine. Net, buy for playing CD, DVD, Blu-Ray and NTSC/PALS conversion, not for streaming.
Pros: Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Didn't last long
on September 24, 2017
Posted by: Mollyblair
from Texas, United States
I bought this unit and it quit after a few uses. After much hassle I finally got a refund.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Written by a customer while visiting lg.com
Customer Rating
3
Iffy
on November 4, 2017
Posted by: Rippley
from Indianapolis, IN
Was anxious to get, however it continues to "freeze up" and the only way to fix is to unplug and replug and start over. Kind of a pain.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Great Compact Blue Ray Player
on August 31, 2015
Posted by: Redram
from North Carolina, United States
My first Blue Ray player. Pairing up with my LG TV was very easy. I watched Avatar and it was like wow. It was a copy I already had so I had not bought the 3D version but I have watched some 3D movies and they are very cool.
Pros: Performance, easy to use, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Garbage
on December 26, 2016
Posted by: Smbcos
from Colorado Springs, CO, United States
[This review was collected as part of a promotion.] Plays disks great but streaming services suck. I'm one room away from my router and it drops the internet connection constantly forcing me to unplug it. It's basically useless as a streaming device. Wish I had returned it!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Written by a customer while visiting lg.com
Customer Rating
3
blu ray dvd
on July 28, 2017
Posted by: WILSON NALUSWA
from Toronto, ON, Canada
[This review was collected as part of a promotion.] how do i add more apps on blu ray dvd BP 350? My Blu ray has few apps
Pros: Features/Settings, Quality, easy to use
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
3
Some disappointments
on September 22, 2017
Posted by: valj
from Austin, TX
We've had the DVD player with Wi-Fi for about 6 months now and other than Amazon App not working hardly at all and unusable Apps. included the machine itself works just fine. Videos play on it with no problems and Netflix and VUDU Apps work well also.
Pros: easy to use
I would recommend this to a friend!
Quality
3
Features
3
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
One star for the Blu-Ray player
on December 31, 2017
Posted by: carolineatx
from Austin, TX
I bought this a year ago. It was the only wireless streaming box with Blu-Ray in stock at my favorite local retailer. It's the first LG product I've ever purchased, and it may well be my last. The Blu-Ray player worked fine - one star for that - but the Smart TV is by far the dumbest streaming box I've ever encountered. Couldn't connect to Wi-Fi reliably, constantly froze up requiring endless reboots, picture quality issues, etc. Thought it was our ISP - upgraded to the ISP's recommended level for streaming - no improvement. Updated the box's software - no improvement. Broke down and bought another popular streaming box and it's been a dream - plug-and-play, great quality picture, never drops Wi-Fi connection - no issues whatsoever. I can't believe we struggled an entire year with the BP550! Keeping it for use as a disc player only.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Amber, Customer Service, January 3, 2018
Hello carolineatx, thank you so much for the feedback on the BP550. We greatly appreciate you taking the time to let us know what was great and what did not work out in your experience. We have sent the feedback over to our R&D team for review.^AC
Written by a customer while visiting lg.com