Customer reviews from lg.com
LG - Streaming Audio Wi-Fi Built-In Blu-ray Player - Black
Average customer rating
3.5
(345 Reviews)
Rating breakdown 345 reviews
5 Stars
145
4 Stars
61
3 Stars
33
2 Stars
26
1 Star
80
61%of customers recommend this product.
(
181 out of
298)
Customer Reviews for LG - Streaming Audio Wi-Fi Built-In Blu-ray Player - Black
Customer Rating
3
Disappointed
on December 4, 2015
Posted by: mhcompserv
from Philadelphia, PA, United States
I bought this player four months ago to add smart features to my non-smart tv. I am reluctant to say that it has been disappointing. I use Netflix and Pandora and have experienced frequent loss of wi-fi connection, on an otherwise stable home network. This loss happens more frequently while Pandora buffers a new set of songs. I have tried streaming music from my other two computers in the home and it is sluggish making a connection and in response time, but does work. And like others, I resolve my screen freeze/locking up issue by pulling the power cable which thankfully is easily available and not buried inside an entertainment center. LG needs to work more diligently to resolve these issues. SW Version BD23.958.50908.c reported as up-to-date. Recommended with caution to shop around.
Quality
3
Features
4
Value
3
Written by a customer while visiting lg.com
Customer Rating
5
Great devicce
on February 26, 2016
Posted by: BarryNPenn
from Blairsville, PA, United States
[This review was collected as part of a promotion.] I bought mine so I could have Netflix in my bedroom. It works great. It also plays DVDs wonderfully AND I can view programs that I have on my USB flash drive.
Pros: Performance, easy to use, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Terrible wifi. Terrible remote
on January 5, 2017
Posted by: d_white2
from UK
[This review was collected as part of a promotion.] Set up is painful, it has to be the slowest and most dimwitted menu I've ever come across. Wifi doesn't work ever (Tell a lie it's connected once) it'll either ask to put my password in and then not connect or just not find any routers at all (No option to hardwire either) A quick internet search shows this to be a very common fault, if this is an insight to what other LG products are like then im never buying anything of theirs again. I'd give no stars if it was possible
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Written by a customer while visiting lg.com
Customer Rating
1
Very disappointing
on October 29, 2018
Posted by: Donl2
from Spring, Tx
[This review was collected as part of a promotion.] I bought this blu-ray DVD player about 5 weeks ago. I have watched 2 DVD's and streamed shows only 4 times during this time period, so it certainly has not been over- used. Now the issue- - -last week i started to stream a movie and the home page simply jumped around uncontrollably each time I pressed the remote. I acted like I was holding the forward button down continuously when I had only pressed it once. Since I could not get remote to stop continuously moving, I put in a DVD to watch a movie. Even that did not work. When I pressed the remote play button nothing happened at first. There was no response regardless what button I pressed. At some point the remote responded but then would not actually play the video. So my take on this is, perhaps the problem lies with the remote. I will be returning the device and try again
Very disappointed with an LG product. The LG products are usually top-notch.
Very disappointed with an LG product. The LG products are usually top-notch.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Chris, Customer Service, October 29, 2018
This is far from what we expect from our Blu-ray players. We would be happy to look into the problems with the remote control for you. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000 so we can get more info and see what we can do. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Freezes up
on November 24, 2018
Posted by: Hturner
from North carolina
Everytime I try to watch a movie on the internet with it it freezes and I have to unplug it to move it...I bought 2 of them Thanksgiving night and they both do it...not happy with it. Plays dvds just fine
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
3
Response from lg.comBy CS, Social Media , November 26, 2018
It's terrible to hear you have to move the player in order for you to access the internet properly. Wow! I do appreciate the feedback needed to alert us on this issue. If you would reach out directly via Twitter at @LGUSSupport or Facebook: https://www.facebook.com/LGUSSupport. This would be much appreciated, thanks! ^ CS
Written by a customer while visiting lg.com
Customer Rating
1
Do not buy.
on May 4, 2020
Posted by: Ex_LG_fan
from Toronto Ontario
I bought this device at the start of the year. It takes forever to load, keeps freezing videos to buffer, and the product page claims it's Amazing compatible. It's not.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 6, 2020
Please accept my apologies for the delayed response. I certainly hope this issue has been resolved. If the issue is not resolved, please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. Again, we apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Excellent DVD
on July 25, 2015
Posted by: Ricki
from Leesburg, FL, USA
Overall Im very satisfied with the product. I used the 3d feature just recently and was quite happy with the picture.
One thing I recommend is that if you are buying 3d movies is to research whether they were actually made in 3d or converted after the fact. There is a huge difference in the 2.
Only minor flaw is that at times the player would not actually turn on through my receiver and I had to unplug and replug it but not a huge problem and has happened only twice
Pros: Performance, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
This product is easy to connect and use
on August 20, 2015
Posted by: pinky57
from iowa city
This blu-ray player hooks up so easy, even via wifi! It will play everything from DVDs on up and the quality is great! There are even options to stream premium programming if you want to sign up for their subscriptions. It's a big deal in a small package!
Pros: Quality, Features/Settings, easy to use, Style/Design
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com