Customer reviews from lg.com
LG - Streaming Audio Wi-Fi Built-In Blu-ray Player - Black
Average customer rating
3.5
(345 Reviews)
Rating breakdown 345 reviews
5 Stars
145
4 Stars
61
3 Stars
33
2 Stars
26
1 Star
80
61%of customers recommend this product.
(
181 out of
298)
Customer Reviews for LG - Streaming Audio Wi-Fi Built-In Blu-ray Player - Black
Customer Rating
2
Obsolete Features Out of the Box
on May 4, 2020
Posted by: Jiggs_tco
from Fairfax VA
[This review was collected as part of a promotion.] I bought this player as it had wifi and the streaming services I use and wanted to connect it to my older LG tv. I was able to access Hulu for about two weeks before I was no longer able to use it. Among other things, Prime and Netflixs do not stream consistently and more often then not, my player will freeze in which I have to unplug and restart when I attempt to use either of those apps. I can however watch movies from my VUDU app and have yet to have any issues there. I have not had an issue with the player either and I can play Blu Ray and DVD's just fine.
This is NOT what I expect from an LG product as I have purchase several different products from phones, tv's disc drives etc. I expect a certainly quality when I look at LG which is why I can always justify the price when I buy it. I felt this was a massive miss from them and am pretty disappointed with this product and its lack of abilities.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
3
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 6, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Garbage
on July 26, 2020
Posted by: 100trash
from Mi
I've had this plugged in for an hour, all it has done is skip (on Netflix), and now it's been frozen for 20 min and won't let me even turn it off. Also the preloaded apps are trash.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 29, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Less then a year old
on March 8, 2017
Posted by: Hine87
[This review was collected as part of a promotion.] I bought this product last summer due to our old player dying. Within the first couple months it started showing huge lag and trouble staying connected to the internet. There is nothing wrong with my internet when using the cell or computer-it is the blu ray player. There have been numerous times the interface lags tremendously, trying to load a show and the loading circle stuck on 99% or 1%, or shows cutting off. All where I have to restart the player at least once to get working again. I regret not keeping a receipt and looking at reviews for this product before buying. Not happy at all with this product.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Written by a customer while visiting lg.com
Customer Rating
3
Ok product for price
on August 11, 2017
Posted by: Hank27
from Palm Beach, FL, United States
[This review was collected as part of a promotion.] I've had this for less than a year and the first one stopped working suddenly. Good thing I bought the insurance
No, I would not recommend this to a friend.
Quality
4
Features
3
Value
2
Written by a customer while visiting lg.com
Customer Rating
5
Great Bluray Player
on September 8, 2017
Posted by: bigpoppa75
from Tampa, FL, United States
[This review was collected as part of a promotion.] It works with no issues so far. Staple playback of disc. Plays MVK files thru UBS port.
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
This product is easy to use.
on May 26, 2015
Posted by: norm10
from Mountain Home, ID 83647, USA
This is the first smart TV product I have owned. With the wifi it could be better being able to add and remove premium features.
Pros: Performance, easy to use, Quality
I would recommend this to a friend!
Quality
5
Features
3
Value
4
Written by a customer while visiting lg.com
Customer Rating
3
Starting to get annoying
on November 5, 2016
Posted by: Eric64
from SLC
[This review was collected as part of a promotion.] Had for 2 months so far. Picture quality is great, happy with the features. Wasn't happy that it did NOT come with everything to hook it up so that was another trip back to the store for an HDMI cable but in fairness it does tell you that on the box. Installed quick and easy. My complaint is that it drops internet a lot making the whole machine freeze up forcing you to unplug the power.
Pros: Features/Settings, easy to use
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
3
Written by a customer while visiting lg.com
Customer Rating
5
Great color ...clear picture
on June 29, 2017
Posted by: rb69
from Houston, TX, United States
[This review was collected as part of a promotion.] I have LG TV also, like everything about it.....same as my bluray player....EXCELLENT PRODUCT!
Pros: Style/Design, Features/Settings, Performance, Quality, easy to use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com