Thank you so much for your review. We’re sorry to hear about what happened to your stoneware and also that the Crock-Pot is cooking your food really fast. On your slow cooker, both high and low stabilize at the same temperature (209°F); it is just a matter of how long it takes to reach the simmer point. On high, it takes approximately 3-4 hours, whereas on low, it takes approximately 7-8 hours to reach the simmer point. Once food reaches the simmer point, total cook time is dependent on cut and weight of meat to reach the point of maximum flavor and texture potential. Most dishes can be prepared on either high or low. This is uniform across all of our current models. On the warm setting, your slow cooker will be between 165-175°F. Please remember that these are all approximate temperatures and they can vary depending on what you are cooking. The unit can also boil on high and low. We do recommend that you always fill your slow cooker 1/2 - 3/4 of the way full, including at least one cup of liquid or sauce. You may have to adjust your cook times accordingly, especially if you are using older slow cooker recipes, or adapting regular recipes for slow cooker use. This will prevent the food from drying out and burning. Have a nice day! If you still need assistance, please call us at our toll free number 1-800-323-9519. For your convenience we are available 9:00 am to 6:00 pm Mon - Fri, EST. We look forward to assisting you. You can also reach us through email or by clicking on live chat by clicking on the link below.

https://www.crock-pot.com/customerservicecontact?cid=contactus

Oh no! We're sorry to hear this. This is definitely not the kind of experience that we want you to have. Please give us a chance to make it up to you. We encourage you to please give us a call at 1-800-323-9519 or send us a message via live chat here on the site and we will get you all taken care of. For your convenience, we are available Mon-Sat, from 9am-6pm, EST. Have a great day!