Customer reviews from crock-pot.com
Crock-Pot - 7-Quart Oval Manual Slow Cooker - Stainless Steel
Average customer rating
3.9
(300 Reviews)
Rating breakdown 300 reviews
5 Stars
172
4 Stars
39
3 Stars
19
2 Stars
24
1 Star
46
50%of customers recommend this product.
(
74 out of
149)
Customer Reviews for Crock-Pot - 7-Quart Oval Manual Slow Cooker - Stainless Steel
Customer Rating
2
Cooks way too fast!
on November 20, 2024
Posted by: Curlygirl90
from Washington, pa
Gender:Female
Length of ownership:1 month
[This review was collected as part of a promotion.] We’ve had ours for a little over a year now and I wish I had thought about it sooner, maybe I could’ve claimed warranty with it. It’s cooking everything extremely too fast. A 4lb beef roast on low is done in less than 4 hours. A lamb roast is done in 3 or less. The meat is therefore not cooked the best and is tougher. I guess it’s time to look for a different one.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Customer Care, November 28, 2024
Hello
Thank you for taking your time to post this review.
We are sorry to hear that your Crock-Pot® Manual 7-Quart Slow Cooker is not working as intended. Please contact us directly for further assistance. You can reach us via via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
Crockpot Consumer Care
Thank you for taking your time to post this review.
We are sorry to hear that your Crock-Pot® Manual 7-Quart Slow Cooker is not working as intended. Please contact us directly for further assistance. You can reach us via via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
Crockpot Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
1
Would not buy again
on November 9, 2024
Posted by: JessieO
There is no “low” setting on this. Burns everything. Also, the outside of the crockpot is so hot it will literally give you a second degree burn. Not safe.
Response from crock-pot.comBy Customer Care, November 21, 2024
Hello
Thank you for taking your time to post this review. Your feedback is important to us.
It seems that the heating in your Crock-Pot® Manual 7-Quart Slow Cooker is not working correctly. We would like to encourage you to contact us directly so we can assist you further. You can reach us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
Crockpot Consumer Care
Thank you for taking your time to post this review. Your feedback is important to us.
It seems that the heating in your Crock-Pot® Manual 7-Quart Slow Cooker is not working correctly. We would like to encourage you to contact us directly so we can assist you further. You can reach us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
Crockpot Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
1
Too tippy!
on November 3, 2024
Posted by: nobody1911
This has three feet on the bottom, where it should have four. Because of that, it is very tippy. It'll easily tip to either side in the rear.
Response from crock-pot.comBy Customer Care, November 18, 2024
Hello, thank you for leaving the review on our Crock-Pot® Manual 7-Quart Slow Cooker. We're really sorry that it didn't fully meet your expectations on this occasion. We are happy to assist in resolving all issues with any of our products. If you require further assistance, don't hesitate to get in touch with us directly.
Thank you!
Thank you!
Written by a customer while visiting crock-pot.com
Customer Rating
1
Only holds 5 1/2 quarts!!!!
on September 28, 2024
Posted by: coolalchick
from Iuka, MS
Gender:Female
Frequency of use:Monthly
Length of ownership:1 week
I purchased this Crock-Pot because I have a six quart one and I wanted something a little bit bigger. When I opened it up and poured the liquid in it it only held five and a half quarts! This is false advertising how in the world am I supposed to fit seven quarts into something that only holds five and a half quarts? Do not buy!!
No, I would not recommend this to a friend.
Response from crock-pot.comBy Customer Care, October 7, 2024
Hello!
Thank you for taking the time to share your experience with us.
We are sorry to hear about the issue. We apologize for any inconvenience this has caused and are committed to resolving this for you.
In order for us to properly assist you with this matter, please reach out to us via
https://www.crock-pot.com/support/contact-us
or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you and please stay safe!
CrockPot Team
Thank you for taking the time to share your experience with us.
We are sorry to hear about the issue. We apologize for any inconvenience this has caused and are committed to resolving this for you.
In order for us to properly assist you with this matter, please reach out to us via
https://www.crock-pot.com/support/contact-us
or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you and please stay safe!
CrockPot Team
Written by a customer while visiting crock-pot.com
Customer Rating
1
Do not buy this product
on September 8, 2024
Posted by: Lizdb
Length of ownership:1 week
I received this item as a gift for our wedding. This is only the second time that I used it and the entire porcelain basin completely exploded. The whole bottom came out of it. It was on low for only about 2 hours when it exploded. Thank god I was home.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Customer Care, September 12, 2024
Hello!
Thank you for taking the time to submit a review. We are truly sorry to hear about your experience and we apologize for any inconvenience this may have caused. We understand your concern. This is is certainly not the experience we want you to have.
Please contact us directly so that we can assist you further. You can reach out to us directly via via https://www.crockpot.com/support/contact-us or through LiveChat.
We’re available Monday–Friday, 9 a.m.–5 p.m. Eastern Time.
We are happy to help
Thank you!
CrockPot Consumer Care
Thank you for taking the time to submit a review. We are truly sorry to hear about your experience and we apologize for any inconvenience this may have caused. We understand your concern. This is is certainly not the experience we want you to have.
Please contact us directly so that we can assist you further. You can reach out to us directly via via https://www.crockpot.com/support/contact-us or through LiveChat.
We’re available Monday–Friday, 9 a.m.–5 p.m. Eastern Time.
We are happy to help
Thank you!
CrockPot Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
1
Cheap and unstable
on September 7, 2024
Posted by: BlindMomma
from Wisconsin
Gender:Female
Frequency of use:Monthly
Length of ownership:1 week
I've owned and loved Crock Pot brand my entire life. I bought this one as it appeared similar to one I had that was old. The crock doesn't fit well in the base, it shifts around. The base has only 3 little rubber feet, not 4, and it does not sit stable on the counter. It rocks while stirring, and nearly tips on it's side. The base itself is also not resistant at all. I can push in the sides with no effort at all. Cheap, not durable, unstable, unsafe. Very disappointed.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Customer Care, September 10, 2024
Hello!
Thank you for taking the time to submit a review. We are truly sorry to hear about the issues you have encountered with your new Crock-Pot. This is certainly not the experience we want you to have.
Please contact us directly so that we can assist you further. You can reach out to us directly via https://www.crockpot.com/support/contact-us or through LiveChat. We’re available Monday–Friday, 9 a.m.–5 p.m. Eastern Time.
We will be glad to help you.
Thank you!
CrockPot Consumer Care.
Thank you for taking the time to submit a review. We are truly sorry to hear about the issues you have encountered with your new Crock-Pot. This is certainly not the experience we want you to have.
Please contact us directly so that we can assist you further. You can reach out to us directly via https://www.crockpot.com/support/contact-us or through LiveChat. We’re available Monday–Friday, 9 a.m.–5 p.m. Eastern Time.
We will be glad to help you.
Thank you!
CrockPot Consumer Care.
Written by a customer while visiting crock-pot.com
Customer Rating
3
Need to fix design
on June 29, 2024
Posted by: LJ77
from Fargo, ND
Gender:Female
Frequency of use:Monthly
Length of ownership:1 week
I want to love it, but instead I'll say that I like it. This rating is particularly due to a design flaw that, if fixed, will propel it up to really like and maybe even love. The curve of the rim of the black ceramic pot allows drips that fall onto it to travel from top of the rim to bottom and then in between the black pot and the heating unit. From there they run down the inside of the heating unit until they reach its bottom where they blacken from the heat and cause more cleanup. Simply using a ladle for soup while the black pot is still in the heating unit results in this if any drops touch the rim of the black pot. Whoosh, they go right around the rim and in between the hot heating unit and the black pot and start to sizzle and burn. Looking at the two vessels together one would think the black pot's rim would prevent this due to a slight overhang, but it doesn't. I'm really careful, and it still happens. The inside of the heating unit is not as easy to clean as the black pot, and I'm quite tired of cleaning it. The inside of the heating unit stains easily too.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Customer Care, July 1, 2024
Hello!
Thank you for sharing your feedback with us. We truly appreciate your detailed insights into your experience with our product.
We apologize for the inconvenience caused by the design flaw you have described regarding the rim of the stoneware and its interaction with the heating unit.
Your feedback is invaluable to us. If there is anything specific you would like to share about your experience or any suggestions you have for improvement, please feel free to let us know. We're always looking for ways to enhance our products and better address the needs of our customers.
You can reach out to us via https://www.crockpot.com/support/contact-us or through LiveChat. We’re available Monday–Friday, 9 a.m.–5 p.m. Eastern Time.
Thank you.
CrockPot® Consumer Care
Thank you for sharing your feedback with us. We truly appreciate your detailed insights into your experience with our product.
We apologize for the inconvenience caused by the design flaw you have described regarding the rim of the stoneware and its interaction with the heating unit.
Your feedback is invaluable to us. If there is anything specific you would like to share about your experience or any suggestions you have for improvement, please feel free to let us know. We're always looking for ways to enhance our products and better address the needs of our customers.
You can reach out to us via https://www.crockpot.com/support/contact-us or through LiveChat. We’re available Monday–Friday, 9 a.m.–5 p.m. Eastern Time.
Thank you.
CrockPot® Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
2
Outside is way to hot,
on June 20, 2024
Posted by: SMk46
The outside of this crockpot gets so hot to touch it could be dangerous. I liked to use my old one in the summer to keep the kitchen cool, you may as well cook on the stove from the heat this one produces. Sorry I bought it.
Response from crock-pot.comBy Customer Care, June 21, 2024
Hello!
Thank you for sharing your concerns about your new crockpot SCV700-S-BR. We apologize for the inconvenience you've experienced with the exterior becoming excessively hot.
In order for us to properly assist you with this matter, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you, and please stay safe!
CrockPot Team
Thank you for sharing your concerns about your new crockpot SCV700-S-BR. We apologize for the inconvenience you've experienced with the exterior becoming excessively hot.
In order for us to properly assist you with this matter, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you, and please stay safe!
CrockPot Team
Written by a customer while visiting crock-pot.com