Customer reviews from crock-pot.com
Crock-Pot - 7-Quart Oval Manual Slow Cooker - Stainless Steel
Average customer rating
3.9
(300 Reviews)
Rating breakdown 300 reviews
5 Stars
172
4 Stars
39
3 Stars
19
2 Stars
24
1 Star
46
50%of customers recommend this product.
(
74 out of
149)
Customer Reviews for Crock-Pot - 7-Quart Oval Manual Slow Cooker - Stainless Steel
Customer Rating
1
Never lasts
on April 14, 2025
Posted by: Dead
from Sidney MT
Gender:Female
Frequency of use:Monthly
Length of ownership:1 week
I have bought three crockpots in one year all three are dead within 2 1/2 to 3 months. Unfortunately, I will not be buying another one.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Customer Care, April 18, 2025
Hello, thank you for reaching out to us. We appreciate the time you took to provide feedback on our product. We are sorry to hear that it did not meet your expectations.
CrockPot prides itself on the quality of its products, and we take all feedback seriously. Your feedback will be forwarded to the relevant department.
If you need our help, please call us at 1-800-323-9519, use the Contact Us form on our website at https://www.crock-pot.com/support/contact-us-form, or reach out through LiveChat. We’re available Monday to Friday, from 9 am to 8 pm Eastern Time. We look forward to assisting you!
Thank you!
CrockPot Consumer Care
CrockPot prides itself on the quality of its products, and we take all feedback seriously. Your feedback will be forwarded to the relevant department.
If you need our help, please call us at 1-800-323-9519, use the Contact Us form on our website at https://www.crock-pot.com/support/contact-us-form, or reach out through LiveChat. We’re available Monday to Friday, from 9 am to 8 pm Eastern Time. We look forward to assisting you!
Thank you!
CrockPot Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
5
Makes cooking more pleasant a task
on March 2, 2025
Posted by: Bob36
Have owned and used for years. Is a favorite in my kitchen.
Written by a customer while visiting crock-pot.com
Customer Rating
5
great features
on February 27, 2025
Posted by: bobbyb
I bought this a month ago what ever you say today l
Written by a customer while visiting crock-pot.com
Customer Rating
4
letters painted on stainless steel
on February 20, 2025
Posted by: Sandy72
from Manassas VA
Gender:Female
Frequency of use:Monthly
Length of ownership:1 month
I've had the 7 quart crock pot for a year and I'm happy with it, however, the printed control labels wiped off even with careful cleaning. Now you can't tell if the knob is pointing to "high" or "warm " without trying to remember how the selections were lined up.
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Customer Rating
2
Easy but too hot on low
on January 19, 2025
Posted by: TTP Crock Pot
It runs too hot on the low setting. Recipes call for 6-7 hrs on low setting and this crock pot appears to run on high regardless of the setting
Response from crock-pot.comBy Customer Care, January 21, 2025
Hello
Thank you for taking your time to post this review.
We are sorry to hear that your Slow Cooker is not working as intended. We would like to encourage you to contact us directly so we can assist you further. You can reach us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
Crockpot Consumer Care
Thank you for taking your time to post this review.
We are sorry to hear that your Slow Cooker is not working as intended. We would like to encourage you to contact us directly so we can assist you further. You can reach us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
Crockpot Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
5
Can’t live with my Crock Pot
on December 20, 2024
Posted by: Julia1963
from Ohio
Gender:Female
Frequency of use:Weekly
Length of ownership:1 week
I have used “crock pot” my entire adult life and have purchased 3 total. My crock pots have lasted at least 10 years each and none have ever broken. I simply have given my old crockpots away and purchase a new one when I change appliances in my kitchen.
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Customer Rating
1
Low is not Low. It will boil, ruin you meal.
on December 12, 2024
Posted by: Spartacus
from Indiana
Gender:Male
Frequency of use:Monthly
Length of ownership:1 week
Another faulty unit. The bowl wobbles around in the heating unit, and "low" has my soup boiling! The boilg point of water is 212 and tomato sauce is ~208 (F). So, the LOW setting is defective. On another Crock Pot unit I bought, the documentation explains that it quickly raises the temp to 210 (I think... maybe off a couple degrees) and then simmers it for hours. THAT IS NOT LOW.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Customer Care, December 17, 2024
Hello,
The bowl may have a slight wobble because it is designed to allow airflow between the crock and the heating base for safe and efficient cooking. This does not impact the performance or safety of the unit. Regarding the "Low" setting, our slow cookers are designed to bring food to a safe temperature and then maintain a simmer. However, if it feels too hot or the performance doesn’t meet expectations, we encourage you to reach out to our support team via https://www.crock-pot.com/support/contact-us or through Live Chat stating your complaint so we can help you further. We’re available Mon.-Fri. 9am – 8pm Eastern Time.
Thank you!
Crock-Pot Consumer Care
The bowl may have a slight wobble because it is designed to allow airflow between the crock and the heating base for safe and efficient cooking. This does not impact the performance or safety of the unit. Regarding the "Low" setting, our slow cookers are designed to bring food to a safe temperature and then maintain a simmer. However, if it feels too hot or the performance doesn’t meet expectations, we encourage you to reach out to our support team via https://www.crock-pot.com/support/contact-us or through Live Chat stating your complaint so we can help you further. We’re available Mon.-Fri. 9am – 8pm Eastern Time.
Thank you!
Crock-Pot Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
1
Do not purchase
on December 8, 2024
Posted by: Do not purchase
The lid exploded after 2 months. Now trying to submit for a warranty and the process is needlessly complicated.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Customer Care, December 10, 2024
Hello. Thank you for reaching out to us.
We’re very sorry to hear about the issue with your lid and the challenges you’ve faced with the warranty process. Your experience is important to us, and we understand how frustrating this must be. Please reach out to us directly and we’ll do everything we can to simplify the process and resolve this matter promptly.
Reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Crockpot® Consumer Care
We’re very sorry to hear about the issue with your lid and the challenges you’ve faced with the warranty process. Your experience is important to us, and we understand how frustrating this must be. Please reach out to us directly and we’ll do everything we can to simplify the process and resolve this matter promptly.
Reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Crockpot® Consumer Care
Written by a customer while visiting crock-pot.com