Customer reviews from crock-pot.com
Crock-Pot 7-Quart Oval Manual Slow Cooker
Average customer rating
3.9
(249 Reviews)
Rating breakdown 249 reviews
5 Stars
143
4 Stars
32
3 Stars
14
2 Stars
22
1 Star
38
49%of customers recommend this product.
(
65 out of
134)
Customer Reviews for Crock-Pot 7-Quart Oval Manual Slow Cooker
Customer Rating
3
Loved It! Until I Didn't!
on August 3, 2017
Posted by: Taylor1909
from Hamilton Township, NJ, United States
Gender:Female
Frequency of use:Monthly
Length of ownership:1 week
Bought this one , needed a big crock pot! This was my fave!,But barely had it a year and the stonewear cracked? It still looks brand new?! Cooks faster too, then my last one did.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Gregory, Consumer Care, August 7, 2017
Please contact us and we will be glad to assist you. Please contact us using the link below. For faster response time, click the Live Chat icon. Thank you for taking the time to review our product as we appreciate all of the concerns that our brought to our attention.
https://www.crock-pot.com/contactus?cid=contact-us
https://www.crock-pot.com/contactus?cid=contact-us
Written by a customer while visiting crock-pot.com
Customer Rating
2
Wonderful product...SHORT life span!
on August 16, 2017
Posted by: DawnE
from Summerfield, FL, United States
Gender:Female
Frequency of use:Monthly
Length of ownership:1 week
I purchased this Crockpot because of the size and was very happy the four times I used it. Until the ceramic pot broke in half while cooking. It occurred during the day when I was working. I am so grateful I didn't have a fire because the roast was charcoal when I got home.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Bryan, Consumer Care, August 17, 2017
Thank you for taking the time to share your experience. We really want our consumers to have an incredible experience with our products. Your comments will definitely help us in the future. If you would like to discuss this further please give us a call at 800-323-9519. We are available Monday through Saturday from 8 AM to 8 PM, EST.
Written by a customer while visiting crock-pot.com
Customer Rating
3
Do not put in the oven like it says to do
on November 1, 2017
Posted by: Amanda17
from Lawrenceburg, TN, United States
Gender:Female
Frequency of use:Monthly
Length of ownership:1 week
I recently tried to put the stoneware in the oven as it had said it could be done on a certain temp. Let me tell you, don't do it! Mine cracked all over the place and now I am afraid to use the product now. Now I no longer am able to cook in mine due to the fact I am worried of it leaking or breaking on through and busting during cooking now.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Gregory , Consumer Care, November 2, 2017
Thank you for your feedback. We apologize the stoneware broke. When placing the stoneware and food in the oven, we recommend putting it in a cold oven and then turning on the oven. Sudden temperature changes can damage the stoneware. For assistance, please feel free to contact us using the link below. For faster response time, we encourage you to live chat with us at the link below from 8:00am to 8:00pm, EST, Monday thru Saturday. You will need to click the Live Chat icon.
https://www.crock-pot.com/contactus?cid=contact-us
https://www.crock-pot.com/contactus?cid=contact-us
Written by a customer while visiting crock-pot.com
Customer Rating
1
Disappointed with quality
on January 1, 2018
Posted by: Jengraham
from Dublin, GA, United States
Gender:Female
Frequency of use:Daily
Length of ownership:1 week
I purchased less than a month ago, noticed after the second time I used it i noticed a burning smell, I thought something had cooked out into the pan. I cleaned the metal pan and next time it was worse, the ceramic pot has a crack in it. The last crockpot I had lasted 7 years, I used it twice a week.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Robert, Consumer Care, January 8, 2018
We're sorry to hear this was your experience using your new slow cooker. What you are describing is certainly abnormal, and would likely be considered a warranty concern. For further assistance, we would encourage you to contact us using the link provided below. Thank you.
https://www.crock-pot.com/contactus?cid=contact-us/?src=17ZS
https://www.crock-pot.com/contactus?cid=contact-us/?src=17ZS
Written by a customer while visiting crock-pot.com
Posted by: kanek
from Baltimore, MD, United States
Gender:Female
Length of ownership:3 months
Verified Purchase:Yes
My Mom had one, I have one, and now my young adult daughter has one! Trusted companion through time. Daughter wanted a 7qt, like Mom and Grandma. She had a fully functional 4qt "hand-me-down." Lots of competition out there, but I swore and swear by CROCK-POT. After visiting "brick and mortar" retailers, I convinced her she doesn't need the "digital" stuff. Keep it simple. warm, low, medium, high. After visiting various sites for the "best" price, I decided to go direct. Glad I did.! Easy navigation, great choices, price was same, and CONVENIENT. What the BONUS was the cookbook and the carrying case availability. All of it in just a few clicks! Prompt response to order, delivery status updates and delivery confirmation was particularly outstanding! The CROCK-POT cookbook is TERRIFIC! Who else could go it better? Delivery time was perfection during the Holiday season! Thank you!
I would recommend this to a friend!
Response from crock-pot.comBy Bryan, Consumer Care, March 13, 2018
Thank you so much for your review as we do appreciate the feedback. We are so glad your family has enjoyed our products throughout the years!
Written by a customer while visiting crock-pot.com
Customer Rating
2
SO disappointed!
on January 17, 2020
Posted by: Sonia1172020
from Pennsylvania
Gender:Female
Frequency of use:Monthly
Length of ownership:1 week
I have owned three Crock Pots since 1978. They USED to be an excellent appliance for working families. My last Crock Pot lasted almost 23 years! The most recent one, the 7 qt, is a substandard product. It has three legs which makes this unit unsteady to slide, so do not do it. It's cheaply made and is a light construct, which when dealing with a ceramic pot, should be heavier. I liked this unit because of the original simplicity known with these appliances. I do not need programmable, wifi, bluetooth, or any other technology....what's the point? To put dinner in the Crock Pot before work and it be ready when I get home is still the best idea from Rival. Disappointed in this unit is an understatement.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Crock-Pot, Consumer Care, January 20, 2020
Thank you for taking the time to give a review. Your feedback is important to us, and it helps and motivates us to continuously improve our products and services. Please accept our sincere apology for the inconvenience this has caused you. If there's anything we can do to assist you, please don't hesitate to contact us at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
Written by a customer while visiting crock-pot.com
Customer Rating
1
What happened to my favorite appliance?
on February 18, 2020
Posted by: JanieCarrol
from Albuquerque
Gender:Female
Frequency of use:Weekly
Length of ownership:1 year or longer
I have had only 2 crockpots for about 40 years. YES, YES that many years and have LOVED, LOVED IT! Great meals I could always count on. Recently the 6 qt. Oval stoneware bowl cracked. So wanting and needing a new one I went shopping and looked for a new one. In reading reviews, many said it cooked too hot, but some didn't seem to have a problem. And because I loved it so much I decided to take a chance! The NEGATIVE REVIEWS WERE RIGHT.
So sad , but you screwed up a great product. I guess in the name of more money. It wrecked a great meal my INSTANT POT COOKED PERFECTLY. BUT I WANTED A CROCKPOT! This is one very unhappy ex-customer!
So sad , but you screwed up a great product. I guess in the name of more money. It wrecked a great meal my INSTANT POT COOKED PERFECTLY. BUT I WANTED A CROCKPOT! This is one very unhappy ex-customer!
No, I would not recommend this to a friend.
Response from crock-pot.comBy Crock-Pot, Consumer Care, February 25, 2020
We are extremely sorry to hear about this and even more sorry to disappoint you. We would love nothing more than to correct this issue and restore your faith in Crock-Pot as we have been manufacturing high-quality products for decades and we expect them not just to last but to be a reliable kitchen appliance. Please don't hesitate to contact us at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link.
Written by a customer while visiting crock-pot.com
Customer Rating
3
not a good base, why only 3 feet, should be 4.
on March 19, 2016
Posted by: dakota 91
from Okanogan, WA, United States
Gender:Male
Frequency of use:Monthly
Length of ownership:1 week
purchased one week ago, set on the counter and it rocks not in a good way should have been designed with 4 base feet not 3. rename as the rock pot, it is not like any of the others I have purchased. As far as we are concerned not your best design.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Gregory, Consumer Care, March 22, 2016
Thank you for your feedback as it is greatly appreciated. Three feet is the most stable design you can have.
Written by a customer while visiting crock-pot.com