Customer reviews from crock-pot.com
Crock-Pot - 7-Quart Oval Manual Slow Cooker - Stainless Steel
Average customer rating
3.9
(300 Reviews)
Rating breakdown 300 reviews
5 Stars
172
4 Stars
39
3 Stars
19
2 Stars
24
1 Star
46
50%of customers recommend this product.
(
74 out of
149)
Customer Reviews for Crock-Pot - 7-Quart Oval Manual Slow Cooker - Stainless Steel
Customer Rating
4
What happened?
on June 15, 2016
Posted by: Ginabug
from Texas, United States
Frequency of use:Monthly
Length of ownership:1 month
I bought this and I loved it. One day my husband made a absolutely delicious pork roast with vegetables and then all of a sudden the glass lid shattered. I don't know what happened. Was it left on too long? Our meal was ruined! It seems there's not an option to buy a replacement lid for this 7 quart crockpot.
I would recommend this to a friend!
Response from crock-pot.comBy Gregory, Consumer Care, June 20, 2016
Thank you for taking the time to share your experience with us. We apologize your lid shattered. Sudden temperature change can cause this. We definitely will be happy to assist you with this. Please visit the link below to contact us so that we can help.
https://www.crock-pot.com/contactus?cid=contact-us
https://www.crock-pot.com/contactus?cid=contact-us
Written by a customer while visiting crock-pot.com
Customer Rating
2
No seal on lid
on May 14, 2016
Posted by: lorimatt
from Roscommon, MI, United States
Gender:Female
Frequency of use:Monthly
Length of ownership:1 week
I am not happy with the lid on this. It does not seal tight. Have to use foil over to hold in the heat.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Gregory, Consumer Care, May 17, 2016
Thank you for taking the time to review one of our products as we appreciate all of the concerns our consumers bring to our attention. Newer model Crock-Pot™ slow cookers cook at a higher temperature and are designed with a small gap, approximately 1/4", between the lid and the stoneware. Some units include a vent hole. This gap prevents pressure due to steam build up that can cause the lid to crack or shatter. If the lid were to form a perfect seal around the stoneware, the unit will operate like a pressure cooker rather than a slow cooker.
Written by a customer while visiting crock-pot.com
Customer Rating
1
doesnt work !
on March 21, 2016
Posted by: EdwardTx
from Texas, Estados Unidos
Gender:Male
Frequency of use:Daily
Length of ownership:1 month
i bought this as a present, and doesnt work ... do not heat, take hours, almost an entire day and just warm, i dont recommend this product ... thanks crock-pot !
No, I would not recommend this to a friend.
Response from crock-pot.comBy Gregory, Consumer Care, March 24, 2016
Thank you for your feedback as it is greatly appreciated. We want to ensure that you are enjoying the full benefits of the slow cooker and we are happy to help you with it. For assistance, please call us at 1-800-323-9519; Monday through Saturday from 8 AM to 8 PM, EST.
Written by a customer while visiting crock-pot.com
Customer Rating
3
not a good base, why only 3 feet, should be 4.
on March 19, 2016
Posted by: dakota 91
from Okanogan, WA, United States
Gender:Male
Frequency of use:Monthly
Length of ownership:1 week
purchased one week ago, set on the counter and it rocks not in a good way should have been designed with 4 base feet not 3. rename as the rock pot, it is not like any of the others I have purchased. As far as we are concerned not your best design.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Gregory, Consumer Care, March 22, 2016
Thank you for your feedback as it is greatly appreciated. Three feet is the most stable design you can have.
Written by a customer while visiting crock-pot.com
Customer Rating
1
My lid spontaneously shattered
on March 15, 2016
Posted by: Sgallagh
from Berthoud, CO, United States
Gender:Female
Length of ownership:1 month
had been using this slow cooker successfully for about a year and today the lid shattered after about 4 hours on power high with a roast and a bunch of liquid inside. I have no idea what happened to cause the entire lid to shatter. Sadly dinner is ruined and I'm disappointed in the Crock-Pot brand to say the least. I have a 20+ year old one that is smaller that has a much more sturdy glass lid. When I bought the new one I was wary of the cheap feeling of the lid and now I know that they're not built to last like they once were. It's safe to say my next slow cooker will not be another one of these. Steer clear, in my opinion!
No, I would not recommend this to a friend.
Written by a customer while visiting crock-pot.com
Customer Rating
5
Excellent. What a great product. I am thrilled!
on February 17, 2016
Posted by: Carol Jane
from Canton, GA
Gender:Female
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] This was a placement product due to a product recall. Not only was the company prompt, but gave me a totally new and complete crockpot. Above and beyond all expectations!
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Customer Rating
1
Would not heat
on February 10, 2016
Posted by: Marjan425
from Newport News, VA, United States
Gender:Female
Frequency of use:Daily
Length of ownership:1 week
I've had this crock pot since September and used it for the first time yesterday. Big disappointment because dinner was not ready when I got home from work! From 7 am to 6pm cooking on high and the food was raw! So I left it there "cooking" until this morning and the food was done. This put a new twist to "Slow Cooking". I'm throwing it away, not worth giving or donating to anybody.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Tori, Consumer Care, February 15, 2016
Thank you for your feedback as it is greatly appreciated. We want to ensure that you are enjoying the full benefits of the slow cooker and we are happy to help you with it. If the unit is still in your possession, please call us at 1-800-323-9519; Monday through Saturday from 8 AM to 8 PM, EST.
Written by a customer while visiting crock-pot.com
Posted by: rogers
from Charlotte, NC, United States
Frequency of use:Daily
Length of ownership:1 week
Verified Purchase:Yes
We are using this at work. We are enjoying soups & stews this winter.
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com