Customer reviews from crock-pot.com
Crock-Pot 7-Quart Oval Manual Slow Cooker
Average customer rating
3.9
(249 Reviews)
Rating breakdown 249 reviews
5 Stars
143
4 Stars
32
3 Stars
14
2 Stars
22
1 Star
38
49%of customers recommend this product.
(
65 out of
134)
Customer Reviews for Crock-Pot 7-Quart Oval Manual Slow Cooker
Customer Rating
1
stopped working
on November 25, 2018
Posted by: wrightashley73
from WA
Gender:Female
Frequency of use:Monthly
Length of ownership:1 week
I LOVED this, until at less than a year old (and only maybe half a dozen uses) it just quit working. I'm hoping ours is just a lemon and they're overall much better.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Consumer Care , April 9, 2019
Thank you for contacting Crock-Pot! We are sorry to hear that your slow cooker unit stopped working.Our Consumer Care specialist will reach out to you via email. Please respond directly to the email. Looking forward to hearing from you!
Written by a customer while visiting crock-pot.com
Customer Rating
5
Love Crockpot...but handle came off
on January 25, 2019
Posted by: Maryalice
Gender:Female
Frequency of use:Daily
Length of ownership:6 months
I've had my 7 quart stainless steel CP for some time and having raised 6 children and working it was a Godsend. In the last year one handle came off. I'd like to fix it' Do you supply handles?
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Customer Rating
1
Would not heat
on February 10, 2016
Posted by: Marjan425
from Newport News, VA, United States
Gender:Female
Frequency of use:Daily
Length of ownership:1 week
I've had this crock pot since September and used it for the first time yesterday. Big disappointment because dinner was not ready when I got home from work! From 7 am to 6pm cooking on high and the food was raw! So I left it there "cooking" until this morning and the food was done. This put a new twist to "Slow Cooking". I'm throwing it away, not worth giving or donating to anybody.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Tori, Consumer Care, February 15, 2016
Thank you for your feedback as it is greatly appreciated. We want to ensure that you are enjoying the full benefits of the slow cooker and we are happy to help you with it. If the unit is still in your possession, please call us at 1-800-323-9519; Monday through Saturday from 8 AM to 8 PM, EST.
Written by a customer while visiting crock-pot.com
Customer Rating
5
How do I get a replacement
on July 7, 2016
Posted by: Rikki
from Buffalo Prairie, IL, United States
Gender:Female
Frequency of use:Weekly
Length of ownership:1 month
I bought this some time ago. I love it! Unfortunately my daughter dropped the stone ware after washing (so happy it's removable to wash) and it broke. Sad face. I would love to get a replacement because we use it so much. How can I? Thanks!
I would recommend this to a friend!
Response from crock-pot.comBy Gregory, Consumer Care, July 11, 2016
The stoneware number 130004-000-000 is compatible with your unit. We have it in stock at Crock-Pot™ customer service. Please call us at 1-800-323-9519; Monday through Saturday from 8 AM to 8 PM, EST.
Written by a customer while visiting crock-pot.com
Customer Rating
1
Cooking Temperature Too High
on October 28, 2016
Posted by: Love to slow cook
from CC, NV
Gender:Female
Frequency of use:Monthly
Length of ownership:1 month
[This review was collected as part of a promotion.] I received this as a Christmas gift a couple of years ago and have been trying to get it to work correctly ever since. When cooking on low temperature, the contents begin to boil and the lid starts jumping after just a few short hours. Have been unable to put anything in to cook and leave it until I return home from work - which is the whole point of slow cooking - otherwise it is overcooked and sometimes burned. I have used Crock-Pots for over 40 years and never had a problem before. Finally gave up and donated it. Will be looking for another replacement for my old 6 qt. which still works after 18+ years, but the crock insert has gotten chipped. Otherwise, I wouldn't be replacing it.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Tori, Consumer Care, October 31, 2016
Thank you so much for providing your helpful review. Please note that our newer slow cookers do cook at higher temperatures than older models. The slow cooker can also boil on high and low. We do recommend that you always fill your slow cooker at least 2/3 - 3/4 of the way full, including at least one cup of liquid or sauce. You may have to adjust your cook times accordingly, especially if you are using older slow-cooker recipes, or adapting regular recipes for slow cooker use. This will prevent the food from drying out and burning.
Written by a customer while visiting crock-pot.com
Customer Rating
2
CRACKED STONEWARE
on January 21, 2017
Posted by: ZARDO
from Beebe, AR, United States
Gender:Female
Frequency of use:Weekly
Length of ownership:1 week
[This review was collected as part of a promotion.] I RECIEVED THIS AS A CHRISTMAS GIFT AND SHORTLY AFTER WHILE IT WAS ON, I HEARD A POP. THE STONEWARE BOWL CRACKED ALL THE WAY ACROSS ONE END.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Janet, Consumer Care, January 27, 2017
Thank you for taking the time to share your experience. We really want our consumers to have an incredible experience with our products. Your comments will definitely help us in the future. If you would like to discuss this further please give us a call at 1-800-323-9519. We are open Monday through Saturday 8 am to 8 pm, EST.
Written by a customer while visiting crock-pot.com
Customer Rating
2
Christmas present
on February 2, 2017
Posted by: Kfcmaddog
from Menominee, MI, United States
Gender:Female
Frequency of use:Daily
Length of ownership:1 week
[This review was collected as part of a promotion.] After a month and a half the ceramic insert cracked while in used. I was hoping to find a new insert, but can find any.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Gregory, Consumer Care, February 3, 2017
Thank you for your review. We can help you get back to slow cooking in no time. Please contact us using the link below and we will be happy to help.
https://www.crock-pot.com/contactus?cid=contact-us
For faster response time, please feel free to live chat with us at the above link from 8:00am to 8:00pm, EST, Monday thru Saturday. You will need to click the Live Chat button.
https://www.crock-pot.com/contactus?cid=contact-us
For faster response time, please feel free to live chat with us at the above link from 8:00am to 8:00pm, EST, Monday thru Saturday. You will need to click the Live Chat button.
Written by a customer while visiting crock-pot.com
Posted by: Tazjunkie73
Gender:Female
Frequency of use:Daily
Length of ownership:6 months
Verified Purchase:Yes
I bought this Crock-Potas a gift for my sister because she needed a new one. She had a roast in it the very day it arrived! We are due hard Crock-Pot fans! Love love love them!! Thank you Crock-Pot! Catherine
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com