Customer reviews from crock-pot.com
Crock-Pot - 7-Quart Oval Manual Slow Cooker - Stainless Steel
Average customer rating
3.9
(300 Reviews)
Rating breakdown 300 reviews
5 Stars
172
4 Stars
39
3 Stars
19
2 Stars
24
1 Star
46
50%of customers recommend this product.
(
74 out of
149)
Customer Reviews for Crock-Pot - 7-Quart Oval Manual Slow Cooker - Stainless Steel
Customer Rating
5
Awesome Awesome Crockpot
on January 19, 2018
Posted by: BJJS
from Auburn, ME, United States
Gender:Female
Frequency of use:Monthly
Length of ownership:3 months
Bought this several years ago and knock knock wood wood HAVE NEVER HAD A PROBLEM with it !!! I have cooked everything from homemade baked beans, a 9 lb pork butt bone in roast for bbq pulled pork sandwiches, several types of roasts for Mexican food etc... Whole chics; many many dif recipes and never had any probs! unlike other crockpots I've had this is ABSOLUTELY the very best crockpot I have ever bought and still use weekly! It is still going strong even after havin for so long and using so very much! Love this crock an everyone in my family has one too an have also never had any probs with theirs.
I would recommend this to a friend!
Response from crock-pot.comBy Bryan, Consumer Care, April 30, 2018
Thank you so much for your positive review. We hope your Crock-Pot® slow cooker will continue to work well for years to come!
Written by a customer while visiting crock-pot.com
Posted by: kanek
from Baltimore, MD, United States
Gender:Female
Length of ownership:3 months
Verified Purchase:Yes
My Mom had one, I have one, and now my young adult daughter has one! Trusted companion through time. Daughter wanted a 7qt, like Mom and Grandma. She had a fully functional 4qt "hand-me-down." Lots of competition out there, but I swore and swear by CROCK-POT. After visiting "brick and mortar" retailers, I convinced her she doesn't need the "digital" stuff. Keep it simple. warm, low, medium, high. After visiting various sites for the "best" price, I decided to go direct. Glad I did.! Easy navigation, great choices, price was same, and CONVENIENT. What the BONUS was the cookbook and the carrying case availability. All of it in just a few clicks! Prompt response to order, delivery status updates and delivery confirmation was particularly outstanding! The CROCK-POT cookbook is TERRIFIC! Who else could go it better? Delivery time was perfection during the Holiday season! Thank you!
I would recommend this to a friend!
Response from crock-pot.comBy Bryan, Consumer Care, March 13, 2018
Thank you so much for your review as we do appreciate the feedback. We are so glad your family has enjoyed our products throughout the years!
Written by a customer while visiting crock-pot.com
Customer Rating
1
Great product until Lid shattered
on January 6, 2018
Posted by: Sara29
from Utah
Gender:Female
Frequency of use:Monthly
Length of ownership:1 week
Loved this crockpot and the size. Until my lid shattered. Ruining our meal in the process. Got on to find a replacement lid and found out they don't make replacement lids for this model. Now I have a crockpot that is completely useless.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Robert, Consumer Care, January 16, 2018
We're sorry to hear this was your experience with the product. While the lid for this model is temporarily unavailable, we would encourage you to contact us using the link provided below to see if there is another way we can resolve this matter. Thank you.
https://www.crock-pot.com/contactus?cid=contact-us/?src=17ZS
https://www.crock-pot.com/contactus?cid=contact-us/?src=17ZS
Written by a customer while visiting crock-pot.com
Customer Rating
1
Disappointed with quality
on January 1, 2018
Posted by: Jengraham
from Dublin, GA, United States
Gender:Female
Frequency of use:Daily
Length of ownership:1 week
I purchased less than a month ago, noticed after the second time I used it i noticed a burning smell, I thought something had cooked out into the pan. I cleaned the metal pan and next time it was worse, the ceramic pot has a crack in it. The last crockpot I had lasted 7 years, I used it twice a week.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Robert, Consumer Care, January 8, 2018
We're sorry to hear this was your experience using your new slow cooker. What you are describing is certainly abnormal, and would likely be considered a warranty concern. For further assistance, we would encourage you to contact us using the link provided below. Thank you.
https://www.crock-pot.com/contactus?cid=contact-us/?src=17ZS
https://www.crock-pot.com/contactus?cid=contact-us/?src=17ZS
Written by a customer while visiting crock-pot.com
Customer Rating
1
Never again!!
on December 5, 2017
Posted by: Edwards32217
from Maggie Valley, NC, United States
Gender:Female
Frequency of use:Weekly
Length of ownership:1 week
Not happy with this product ! I bought it this year for Black Friday and decided to use it tonight because we want to chili and the aroma a burnt plastic filled my house I went into the kitchen and the whole side of my brand new never used crockpot was completely dented in!!do not recommend this So now I’m without a crockpot and without my dinner thanks a lot
No, I would not recommend this to a friend.
Response from crock-pot.comBy Robert, Consumer Care, December 11, 2017
Thank you for leaving your review. We're so sorry this was your experience with the product, and we would like to do whatever we can to assist you in resolving this matter. Please contact us using the link provided below to initiate the warranty process. Thank you.
https://www.crock-pot.com/contactus?cid=contact-us/?src=17ZS
https://www.crock-pot.com/contactus?cid=contact-us/?src=17ZS
Written by a customer while visiting crock-pot.com
Customer Rating
2
Has veen great for years until this week!
on November 20, 2017
Posted by: Shoopes
from North Carolina, United States
Gender:Female
Frequency of use:Weekly
Length of ownership:1 month
I have had this for 4+ years and use it regularly and have rarely had any issues! The other day we learned the low setting no longer works after we set some venison in to cook overnight. Not sure what the problem is but this is pretty frustrating.
Response from crock-pot.comBy Gregory, Consumer Care, November 30, 2017
We want to ensure that you are enjoying the full benefits of the slow cooker. Please contact us using the link below. For faster response time, we encourage you to live chat with us at the link below from 8:00am to 8:00pm, EST, Monday thru Saturday. You will need to click the Live Chat icon. Thank you for taking the time to leave your feedback.
https://www.crock-pot.com/contactus?cid=contact-us
https://www.crock-pot.com/contactus?cid=contact-us
Written by a customer while visiting crock-pot.com
Customer Rating
3
Do not put in the oven like it says to do
on November 1, 2017
Posted by: Amanda17
from Lawrenceburg, TN, United States
Gender:Female
Frequency of use:Monthly
Length of ownership:1 week
I recently tried to put the stoneware in the oven as it had said it could be done on a certain temp. Let me tell you, don't do it! Mine cracked all over the place and now I am afraid to use the product now. Now I no longer am able to cook in mine due to the fact I am worried of it leaking or breaking on through and busting during cooking now.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Gregory , Consumer Care, November 2, 2017
Thank you for your feedback. We apologize the stoneware broke. When placing the stoneware and food in the oven, we recommend putting it in a cold oven and then turning on the oven. Sudden temperature changes can damage the stoneware. For assistance, please feel free to contact us using the link below. For faster response time, we encourage you to live chat with us at the link below from 8:00am to 8:00pm, EST, Monday thru Saturday. You will need to click the Live Chat icon.
https://www.crock-pot.com/contactus?cid=contact-us
https://www.crock-pot.com/contactus?cid=contact-us
Written by a customer while visiting crock-pot.com
Customer Rating
3
Have loved this slow cooker until lid cracked
on October 22, 2017
Posted by: TomP
from Glen Ellyn, IL, United States
Gender:Male
Frequency of use:Monthly
Length of ownership:1 week
I've had this crock for about a year. Use it about every other week. It's been great. That is until I'm making stuffed chicken thighs like I've made 2 other times. I go to life the lid and it shatters. Ruined the meal and now I'm crockless.
Response from crock-pot.comBy Gregory, Consumer Care, October 25, 2017
We definitely can assist you with this. We apologize for the inconvenience. Please contact us using the link below. For faster response time, we encourage you to live chat with us at the link below from 8:00am to 8:00pm, EST, Monday thru Saturday. You will need to click the Live Chat icon. Thank you for reaching out.
https://www.crock-pot.com/contactus?cid=contact-us
https://www.crock-pot.com/contactus?cid=contact-us
Written by a customer while visiting crock-pot.com