Customer reviews from crock-pot.com
Crock-Pot - 7-Quart Oval Manual Slow Cooker - Stainless Steel
Average customer rating
3.9
(300 Reviews)
Rating breakdown 300 reviews
5 Stars
172
4 Stars
39
3 Stars
19
2 Stars
24
1 Star
46
50%of customers recommend this product.
(
74 out of
149)
Customer Reviews for Crock-Pot - 7-Quart Oval Manual Slow Cooker - Stainless Steel
Customer Rating
1
Insert doesn’t fit.
on August 14, 2023
Posted by: Daigle
from Texas
Gender:Female
Frequency of use:Weekly
Length of ownership:1 week
I just pulled mine out of the box to wash and ready to prep dinner. The insert does not fit! It reaches the edges in length but not the width. Don’t even eat to try turning it on so I don’t void the warranty. Feels wasteful. The pot doesn’t event feel as heavy as they use to be.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Crockpot Consumer Care, Crockpot Consumer Care, August 17, 2023
Hello. Thank you for taking your time to post this review.We are sorry to hear about your experience with our Crockpot™ 7-Quart Slow Cooker, Manual, Stainless Steel. We want to assist you further with that. Please contact us directly via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you and please stay safe! Crockpot Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
1
Worst slow cooker ever owned
on April 4, 2023
Posted by: SAnderson
from Littleton, CO
Gender:Female
Frequency of use:Daily
Length of ownership:1 week
Finally, bought a new crockpot after 10 plus years. Should have kept my old one. Plugged the new one in on high and came back after an hour and it was not cooking everything was cold. Kicked it to low and it worked. I have tried all low, high and warm. Low is the only one that works. So, disappointed. Just a waste of money. Tried to go to the website to contact us and it asked me for my model number and the model number is not on there list.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Crockpot, April 6, 2023
Hello.
Thank you for taking your time to post this review. Your feedback is important to us.
We are sorry to hear that your Slow Cooker is not working correctly. This is not the experience we want you to have with one of our units. We want to assist you further and find the best solution for this issue. Please contact us directly via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time. It is not required to provide the model number in contact form.
Thank you and please stay safe!
Crockpot Consumer Care
Thank you for taking your time to post this review. Your feedback is important to us.
We are sorry to hear that your Slow Cooker is not working correctly. This is not the experience we want you to have with one of our units. We want to assist you further and find the best solution for this issue. Please contact us directly via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time. It is not required to provide the model number in contact form.
Thank you and please stay safe!
Crockpot Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
1
Broke after only second use
on February 10, 2023
Posted by: krsbebe
from USA
Length of ownership:1 month
I had the exact same experience as previous reviewer Jengraham. I received the 7 quart oval model as a wedding gift 3.5 years ago. I finally got to unpack all my gifts and open the Crockpot for the first time last month. Mine worked fine on low for 6 hours the first time, but during the second use on low for 8 hours my oval insert developed several microscopic cracks and leaked into the metal heating base. I smelled burning, had a mess burned onto the inside of the metal base and it had leaked all over my countertop and everything that was on the counter.
I am so disappointed. I just took it out of the box, used it twice and handled it with extreme care. I contacted Crockpot to ask how to clean the unit and what to do about the leak. They said it was out of warranty and offered a small percentage off the purchase of another Crockpot.
No, I would not recommend this to a friend.
Response from crock-pot.comBy CrockPot, Consumer Care, February 14, 2023
Hello!
Thank you for taking your time to provide us with your thoughtful feedback!
We are extremely sorry for this situation - Here at CrockPot, we make our products with the highest quality materials and we expect them to last.
We apologize for the inconvenience!
If you have any more questions, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
CrockPot® Consumer Care
Thank you for taking your time to provide us with your thoughtful feedback!
We are extremely sorry for this situation - Here at CrockPot, we make our products with the highest quality materials and we expect them to last.
We apologize for the inconvenience!
If you have any more questions, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
CrockPot® Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
2
Doesn’t heat
on January 29, 2023
Posted by: Danijade
from Girard, ohio
Gender:Female
Frequency of use:Weekly
Length of ownership:1 week
I bought this in December. Tried to make chuck roast twice a both times turned out very tough after 6 hours on high. Tried to use again last week to bring chili to (already cooked on stove) an event. It was on high for 4 hours and never warmed the chili. Not sure if I have a defective one. Never had any issues with previous crockpots.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Consumer care , CrockPot , January 30, 2023
Hi there,
We sincerely apologize for the inconvenience this has caused; kindly reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you!
CrockPot® Consumer Care
We sincerely apologize for the inconvenience this has caused; kindly reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you!
CrockPot® Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
1
Be warned -Unsafe
on January 17, 2023
Posted by: Kodypf
from South Carolina
Gender:Female
Length of ownership:1 week
Purchased this 7 quart manual crockpot and was so surprised that the heavy oval crockpot has only three short feet on the underside of this unit. The photos of this crockpot is deceiving because it shows two short feet on the front side but the back has only one! The unit is quite heavy when empty and the unit wobbled from upper left and upper right when empty, can you imagine what will happen when you add 7 quarts of ingredients that will be very hot with liquid and this crockpot wobbles and spills out on your counter? This construction flaw is extremely dangerous for anyone that will be using this crockpot during stirring and serving at your table. Be very careful, cautious and think twice about purchasing this very unsteady crockpot. I’m returning mine because it’s NOT SAFE! I’ve had numerous Crockpots but this one has very poor safety issues. Beware before you buy this one.
No, I would not recommend this to a friend.
Response from crock-pot.comBy CrockPot, Consumer Care , February 14, 2023
Hello!
We thank you for taking your time to post this review.
Here at CrockPot, we make our products with the highest quality materials and we take the safety measures very seriously. We apologize for any inconvenience you encountered with our unit.
Should you have any more questions or queries, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
CrockPot® Consumer Care
We thank you for taking your time to post this review.
Here at CrockPot, we make our products with the highest quality materials and we take the safety measures very seriously. We apologize for any inconvenience you encountered with our unit.
Should you have any more questions or queries, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
CrockPot® Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
5
Need A Replacement Insert!
on January 9, 2023
Posted by: Sonya Renee
from Richmond Indiana
Gender:Female
Frequency of use:Monthly
Length of ownership:1 week
I have this same model the 7qt Crockpot and I loved it. But somehow the insert cracked/broke in half. Now I'm not 100 percent sure what had happened the kids say they don't know. But I'm just wanting an insert because it's not even a year old.
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Customer Rating
1
Cooks to Hot ON 10hr setting aka LOW
on December 24, 2022
Posted by: Cherylann
from Wichita, Ks
Gender:Female
Frequency of use:Monthly
Length of ownership:1 week
I had the older version of this with the heavy thick lid. Well I chipped the lid and instead of trying to find a replacement I went a head and bought the same model ( yes I pulled the model # off the product) because I did like the idea of a not so heavy lid. I make very few things in my crock pot. Ever since I got the Update version it has always burned my chicken and Noodles despite being on low. Is is literally BOILING a few hours into cooking. How does a LOW setting equal to BOILING?? I’m deeply disturbed that I let my older version go!!! I want it back so bad!!! I’m tired of my food burning at the end!!! The other issue is that you cannot select Warm on this digital version, it just defaults to it after the timed hours have elapsed. I feel like that is another huge fail. I want to know what the specific degree settings are for each option 4, 6, 8, 10 hrs on the updated version versus the older version. Please give more specifics as I now need a new crock pot!!!
No, I would not recommend this to a friend.
Response from crock-pot.comBy CrockPot Consumer Care, December 29, 2022
Hello there Cherylann!
Thank you for taking the time to submit a review. Your feedback is important to us as it helps us to improve our products and services continuously. Crock-Pot® Slow Cookers reach the simmer point and stabilize on both "High" and "Low" at about 209°F. When using the Low setting, the heating element will gradually heat at a slow pace, whereas the High setting will heat faster. The warm setting on a slow cooker is around 165 degrees F and switches automatically once the cooking is done for digital slow cookers.
We pride ourselves on being the best in the business and would like the opportunity to turn this experience around for you. We want to learn more about your situation and what exactly happened. Therefore we encourage you to please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you for taking the time to submit a review. Your feedback is important to us as it helps us to improve our products and services continuously. Crock-Pot® Slow Cookers reach the simmer point and stabilize on both "High" and "Low" at about 209°F. When using the Low setting, the heating element will gradually heat at a slow pace, whereas the High setting will heat faster. The warm setting on a slow cooker is around 165 degrees F and switches automatically once the cooking is done for digital slow cookers.
We pride ourselves on being the best in the business and would like the opportunity to turn this experience around for you. We want to learn more about your situation and what exactly happened. Therefore we encourage you to please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Written by a customer while visiting crock-pot.com
Customer Rating
1
work for about a year.....
on December 9, 2022
Posted by: gord176
from orangeville
Gender:Male
You would expect a crockpot to last a little longer than a year....disappointing product!!!
No, I would not recommend this to a friend.
Response from crock-pot.comBy CrockPot , December 21, 2022
Hello, this is from CrockPot
Thanks for reaching out to us. We will be more than happy to answer your question!
We appreciate your feedback.
It sounds as though your CrockPot didn't perform exactly as expected, and we want to learn more about your situation and what exactly happened. This issue will not be disregarded, we encourage you to contact our customer care department at 1-800-323-9519. We're here for you from 8:00 am to 5:00 pm EST, Monday through Friday, and looking forward to hearing from you.
Thank you and please stay safe!
CrockPot Care
Thanks for reaching out to us. We will be more than happy to answer your question!
We appreciate your feedback.
It sounds as though your CrockPot didn't perform exactly as expected, and we want to learn more about your situation and what exactly happened. This issue will not be disregarded, we encourage you to contact our customer care department at 1-800-323-9519. We're here for you from 8:00 am to 5:00 pm EST, Monday through Friday, and looking forward to hearing from you.
Thank you and please stay safe!
CrockPot Care
Written by a customer while visiting crock-pot.com