Customer reviews from crock-pot.com
Crock-Pot - 7-Quart Oval Manual Slow Cooker
Average customer rating
3.9
(295 Reviews)
Rating breakdown 295 reviews
5 Stars
172
4 Stars
39
3 Stars
18
2 Stars
23
1 Star
43
50%of customers recommend this product.
(
74 out of
148)
Customer Reviews for Crock-Pot - 7-Quart Oval Manual Slow Cooker
Customer Rating
1
work for about a year.....
on December 9, 2022
Posted by: gord176
from orangeville
Gender:Male
You would expect a crockpot to last a little longer than a year....disappointing product!!!
No, I would not recommend this to a friend.
Response from crock-pot.comBy CrockPot , December 21, 2022
Hello, this is from CrockPot
Thanks for reaching out to us. We will be more than happy to answer your question!
We appreciate your feedback.
It sounds as though your CrockPot didn't perform exactly as expected, and we want to learn more about your situation and what exactly happened. This issue will not be disregarded, we encourage you to contact our customer care department at 1-800-323-9519. We're here for you from 8:00 am to 5:00 pm EST, Monday through Friday, and looking forward to hearing from you.
Thank you and please stay safe!
CrockPot Care
Thanks for reaching out to us. We will be more than happy to answer your question!
We appreciate your feedback.
It sounds as though your CrockPot didn't perform exactly as expected, and we want to learn more about your situation and what exactly happened. This issue will not be disregarded, we encourage you to contact our customer care department at 1-800-323-9519. We're here for you from 8:00 am to 5:00 pm EST, Monday through Friday, and looking forward to hearing from you.
Thank you and please stay safe!
CrockPot Care
Written by a customer while visiting crock-pot.com
Customer Rating
1
Cooks to Hot ON 10hr setting aka LOW
on December 24, 2022
Posted by: Cherylann
from Wichita, Ks
Gender:Female
Frequency of use:Monthly
Length of ownership:1 week
I had the older version of this with the heavy thick lid. Well I chipped the lid and instead of trying to find a replacement I went a head and bought the same model ( yes I pulled the model # off the product) because I did like the idea of a not so heavy lid. I make very few things in my crock pot. Ever since I got the Update version it has always burned my chicken and Noodles despite being on low. Is is literally BOILING a few hours into cooking. How does a LOW setting equal to BOILING?? I’m deeply disturbed that I let my older version go!!! I want it back so bad!!! I’m tired of my food burning at the end!!! The other issue is that you cannot select Warm on this digital version, it just defaults to it after the timed hours have elapsed. I feel like that is another huge fail. I want to know what the specific degree settings are for each option 4, 6, 8, 10 hrs on the updated version versus the older version. Please give more specifics as I now need a new crock pot!!!
No, I would not recommend this to a friend.
Response from crock-pot.comBy CrockPot Consumer Care, December 29, 2022
Hello there Cherylann!
Thank you for taking the time to submit a review. Your feedback is important to us as it helps us to improve our products and services continuously. Crock-Pot® Slow Cookers reach the simmer point and stabilize on both "High" and "Low" at about 209°F. When using the Low setting, the heating element will gradually heat at a slow pace, whereas the High setting will heat faster. The warm setting on a slow cooker is around 165 degrees F and switches automatically once the cooking is done for digital slow cookers.
We pride ourselves on being the best in the business and would like the opportunity to turn this experience around for you. We want to learn more about your situation and what exactly happened. Therefore we encourage you to please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you for taking the time to submit a review. Your feedback is important to us as it helps us to improve our products and services continuously. Crock-Pot® Slow Cookers reach the simmer point and stabilize on both "High" and "Low" at about 209°F. When using the Low setting, the heating element will gradually heat at a slow pace, whereas the High setting will heat faster. The warm setting on a slow cooker is around 165 degrees F and switches automatically once the cooking is done for digital slow cookers.
We pride ourselves on being the best in the business and would like the opportunity to turn this experience around for you. We want to learn more about your situation and what exactly happened. Therefore we encourage you to please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Written by a customer while visiting crock-pot.com
Customer Rating
5
Need A Replacement Insert!
on January 9, 2023
Posted by: Sonya Renee
from Richmond Indiana
Gender:Female
Frequency of use:Monthly
Length of ownership:1 week
I have this same model the 7qt Crockpot and I loved it. But somehow the insert cracked/broke in half. Now I'm not 100 percent sure what had happened the kids say they don't know. But I'm just wanting an insert because it's not even a year old.
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Customer Rating
2
Doesn’t heat
on January 29, 2023
Posted by: Danijade
from Girard, ohio
Gender:Female
Frequency of use:Weekly
Length of ownership:1 week
I bought this in December. Tried to make chuck roast twice a both times turned out very tough after 6 hours on high. Tried to use again last week to bring chili to (already cooked on stove) an event. It was on high for 4 hours and never warmed the chili. Not sure if I have a defective one. Never had any issues with previous crockpots.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Consumer care , CrockPot , January 30, 2023
Hi there,
We sincerely apologize for the inconvenience this has caused; kindly reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you!
CrockPot® Consumer Care
We sincerely apologize for the inconvenience this has caused; kindly reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you!
CrockPot® Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
1
Insert doesn’t fit.
on August 14, 2023
Posted by: Daigle
from Texas
Gender:Female
Frequency of use:Weekly
Length of ownership:1 week
I just pulled mine out of the box to wash and ready to prep dinner. The insert does not fit! It reaches the edges in length but not the width. Don’t even eat to try turning it on so I don’t void the warranty. Feels wasteful. The pot doesn’t event feel as heavy as they use to be.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Crockpot Consumer Care, Crockpot Consumer Care, August 17, 2023
Hello. Thank you for taking your time to post this review.We are sorry to hear about your experience with our Crockpot™ 7-Quart Slow Cooker, Manual, Stainless Steel. We want to assist you further with that. Please contact us directly via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you and please stay safe! Crockpot Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
1
Lid doesn't fit. Dangerous.
on September 13, 2023
Posted by: Autumn2024
from Michigan
Gender:Male
Frequency of use:Daily
Length of ownership:1 week
Lid doesn't fit, actual insert is not stable nor does it fit properly, entire crockpot is unstable and extremely unsafe due to all of these issues. Very disappointed. Someone in quality failed and decided to ship a dangerous product.
No, I would not recommend this to a friend.
Response from crock-pot.comBy CrockPot, Consumer Care, September 15, 2023
Hello!
Thank you very much for taking your time to provide us with your feedback!
Stoneware gaps were designed that way to prevent the stoneware from breaking when it expands because of the heat.
Advanced design now allows for a more effective release of steam from the cooker, which prevents any buildup of pressure and/or damage to your lid.
There should be no concern if you see a small gap between your lid and the crock itself. However, we will be happy to see a photo and assist you further.
For further assistance, please kindly reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
CrockPot® Consumer Care
Thank you very much for taking your time to provide us with your feedback!
Stoneware gaps were designed that way to prevent the stoneware from breaking when it expands because of the heat.
Advanced design now allows for a more effective release of steam from the cooker, which prevents any buildup of pressure and/or damage to your lid.
There should be no concern if you see a small gap between your lid and the crock itself. However, we will be happy to see a photo and assist you further.
For further assistance, please kindly reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
CrockPot® Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
4
New owner
on October 13, 2023
Posted by: Rhonzn
from Georgia
Gender:Female
Frequency of use:Daily
Length of ownership:1 week
Just bought one today. Can't wait to use. It will save lots of time.
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Customer Rating
3
Low too hot
on November 26, 2023
Posted by: Pipr
from WV
Gender:Female
Length of ownership:1 week
First time use cooking split pea soup and seems extremely too hot! Normally my previous CRock Pot took 6 hours and never steamed. Can this be okay? Very concerned.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Crockpot, December 13, 2023
Hello
Thank you for taking your time to post this review.
It seems that your Crock-Pot® Manual 7-Quart Slow Cooker is not heating correctly. We would like to encourage you to contact us directly so we can assist you further. You can reach us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you and please stay safe!
Crockpot Consumer Care
Thank you for taking your time to post this review.
It seems that your Crock-Pot® Manual 7-Quart Slow Cooker is not heating correctly. We would like to encourage you to contact us directly so we can assist you further. You can reach us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you and please stay safe!
Crockpot Consumer Care
Written by a customer while visiting crock-pot.com