Customer reviews from crock-pot.com
Crock-Pot 7-Quart Oval Manual Slow Cooker
Average customer rating
3.9
(249 Reviews)
Rating breakdown 249 reviews
5 Stars
143
4 Stars
32
3 Stars
14
2 Stars
22
1 Star
38
49%of customers recommend this product.
(
65 out of
134)
Customer Reviews for Crock-Pot 7-Quart Oval Manual Slow Cooker
Customer Rating
1
Cooks to Hot ON 10hr setting aka LOW
on December 24, 2022
Posted by: Cherylann
from Wichita, Ks
Gender:Female
Frequency of use:Monthly
Length of ownership:1 week
I had the older version of this with the heavy thick lid. Well I chipped the lid and instead of trying to find a replacement I went a head and bought the same model ( yes I pulled the model # off the product) because I did like the idea of a not so heavy lid. I make very few things in my crock pot. Ever since I got the Update version it has always burned my chicken and Noodles despite being on low. Is is literally BOILING a few hours into cooking. How does a LOW setting equal to BOILING?? I’m deeply disturbed that I let my older version go!!! I want it back so bad!!! I’m tired of my food burning at the end!!! The other issue is that you cannot select Warm on this digital version, it just defaults to it after the timed hours have elapsed. I feel like that is another huge fail. I want to know what the specific degree settings are for each option 4, 6, 8, 10 hrs on the updated version versus the older version. Please give more specifics as I now need a new crock pot!!!
No, I would not recommend this to a friend.
Response from crock-pot.comBy CrockPot Consumer Care, December 29, 2022
Hello there Cherylann!
Thank you for taking the time to submit a review. Your feedback is important to us as it helps us to improve our products and services continuously. Crock-Pot® Slow Cookers reach the simmer point and stabilize on both "High" and "Low" at about 209°F. When using the Low setting, the heating element will gradually heat at a slow pace, whereas the High setting will heat faster. The warm setting on a slow cooker is around 165 degrees F and switches automatically once the cooking is done for digital slow cookers.
We pride ourselves on being the best in the business and would like the opportunity to turn this experience around for you. We want to learn more about your situation and what exactly happened. Therefore we encourage you to please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you for taking the time to submit a review. Your feedback is important to us as it helps us to improve our products and services continuously. Crock-Pot® Slow Cookers reach the simmer point and stabilize on both "High" and "Low" at about 209°F. When using the Low setting, the heating element will gradually heat at a slow pace, whereas the High setting will heat faster. The warm setting on a slow cooker is around 165 degrees F and switches automatically once the cooking is done for digital slow cookers.
We pride ourselves on being the best in the business and would like the opportunity to turn this experience around for you. We want to learn more about your situation and what exactly happened. Therefore we encourage you to please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Written by a customer while visiting crock-pot.com
Customer Rating
5
Need A Replacement Insert!
on January 9, 2023
Posted by: Sonya Renee
from Richmond Indiana
Gender:Female
Frequency of use:Monthly
Length of ownership:1 week
I have this same model the 7qt Crockpot and I loved it. But somehow the insert cracked/broke in half. Now I'm not 100 percent sure what had happened the kids say they don't know. But I'm just wanting an insert because it's not even a year old.
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Customer Rating
2
Doesn’t heat
on January 29, 2023
Posted by: Danijade
from Girard, ohio
Gender:Female
Frequency of use:Weekly
Length of ownership:1 week
I bought this in December. Tried to make chuck roast twice a both times turned out very tough after 6 hours on high. Tried to use again last week to bring chili to (already cooked on stove) an event. It was on high for 4 hours and never warmed the chili. Not sure if I have a defective one. Never had any issues with previous crockpots.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Consumer care , CrockPot , January 30, 2023
Hi there,
We sincerely apologize for the inconvenience this has caused; kindly reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you!
CrockPot® Consumer Care
We sincerely apologize for the inconvenience this has caused; kindly reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you!
CrockPot® Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
1
Insert doesn’t fit.
on August 14, 2023
Posted by: Daigle
from Texas
Gender:Female
Frequency of use:Weekly
Length of ownership:1 week
I just pulled mine out of the box to wash and ready to prep dinner. The insert does not fit! It reaches the edges in length but not the width. Don’t even eat to try turning it on so I don’t void the warranty. Feels wasteful. The pot doesn’t event feel as heavy as they use to be.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Crockpot Consumer Care, Crockpot Consumer Care, August 17, 2023
Hello. Thank you for taking your time to post this review.We are sorry to hear about your experience with our Crockpot™ 7-Quart Slow Cooker, Manual, Stainless Steel. We want to assist you further with that. Please contact us directly via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you and please stay safe! Crockpot Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
4
New owner
on October 13, 2023
Posted by: Rhonzn
from Georgia
Gender:Female
Frequency of use:Daily
Length of ownership:1 week
Just bought one today. Can't wait to use. It will save lots of time.
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Customer Rating
3
Low too hot
on November 26, 2023
Posted by: Pipr
from WV
Gender:Female
Length of ownership:1 week
First time use cooking split pea soup and seems extremely too hot! Normally my previous CRock Pot took 6 hours and never steamed. Can this be okay? Very concerned.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Crockpot, December 13, 2023
Hello
Thank you for taking your time to post this review.
It seems that your Crock-Pot® Manual 7-Quart Slow Cooker is not heating correctly. We would like to encourage you to contact us directly so we can assist you further. You can reach us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you and please stay safe!
Crockpot Consumer Care
Thank you for taking your time to post this review.
It seems that your Crock-Pot® Manual 7-Quart Slow Cooker is not heating correctly. We would like to encourage you to contact us directly so we can assist you further. You can reach us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you and please stay safe!
Crockpot Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
2
Frustrating
on December 18, 2023
Posted by: Kiki41
from Chicago
Gender:Female
Frequency of use:Yearly
Length of ownership:1 week
[This review was collected as part of a promotion.] I got this as a gift and I can’t figure out how to make it work. When I set the stoneware into the outer aluminum pan, the unit is not well seated. It isn’t really sealed and it wiggles when you touch it. As a result, it doesn’t really get hot enough. After I cooked chili for 90 minutes, I had to transfer it to a pan on my stove. Anyone else have this experience?
No, I would not recommend this to a friend.
Response from crock-pot.comBy CrockPot, January 17, 2024
Hello
Thank you for taking your time to post this review.
If you are not sure on how to operate our Crock-Pot® Manual 7-Quart Slow Cooker, Stainless Steel, please have a look in our user manual that you can find in the link below:
https://s7d9.scene7.com/is/content/NewellRubbermaid/DASH/S7%5Fint/Appliance%5FCookware/2020/Standard%20Manual%20One%20Touch%20and%20Countdown%5FPN202483%5F20EM1.pdf
If you have any more questions or concerns regarding your unit, please contact us directly. You can reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you and please stay safe!
Crockpot Consumer Care
Thank you for taking your time to post this review.
If you are not sure on how to operate our Crock-Pot® Manual 7-Quart Slow Cooker, Stainless Steel, please have a look in our user manual that you can find in the link below:
https://s7d9.scene7.com/is/content/NewellRubbermaid/DASH/S7%5Fint/Appliance%5FCookware/2020/Standard%20Manual%20One%20Touch%20and%20Countdown%5FPN202483%5F20EM1.pdf
If you have any more questions or concerns regarding your unit, please contact us directly. You can reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you and please stay safe!
Crockpot Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
5
Works & Simple to Use
on December 26, 2023
Posted by: katelynnh28
[This review was collected as part of a promotion.] This crock pot is great! I love the simplicity of it, and also the large capacity. I can put a huge roast and all the fixings in here without a problem.
Written by a customer while visiting influenster.com
