Customer reviews from crock-pot.com
Crock-Pot - 7-Quart Oval Manual Slow Cooker
Average customer rating
3.9
(276 Reviews)
Rating breakdown 276 reviews
5 Stars
159
4 Stars
35
3 Stars
17
2 Stars
22
1 Star
43
50%of customers recommend this product.
(
74 out of
148)
Customer Reviews for Crock-Pot - 7-Quart Oval Manual Slow Cooker
Customer Rating
4
Over heating?
on October 24, 2020
Posted by: Jimy
from Sauquoit, NY
Gender:Male
Frequency of use:Monthly
Length of ownership:3 months
My wife has had our 7 quart Crock Pot for quite awhile now. She and her Mom have had others but she feels this is the best one she's ever owned. It's always worked really well in the past. She asked me the other night to turn it down to warm overnight. (She was cooking meatballs and sauce which she's cooked in this pot several times.) When I went to turn it down I noticed the control knob was extremely hot and visibly melted in places. I had to move it to another spot on the counter top and found the counter underneath it was scalding hot too. The counter was to hot to touch. I moved it onto a baking sheet and left it for awhile before I turned it off. She says she doesn't remember it ever getting that hot in the past. I'm wondering if it's common over time for it to get that hot although with the knob on it actually melting I'd assume not. Looking for some guidance before we buy a new one. Thank you
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Customer Rating
2
Ceramic cracked
on October 28, 2020
Posted by: Anonymous
from Marianna, Florida
Gender:Female
Frequency of use:Yearly
Length of ownership:1 week
I purchased model SCV803-SS less than a year ago and used it less than 20 times before the ceramic cracked while cooking. On a positive note, I loved the size of the pot.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Crock-Pot, Consumer Care, November 9, 2020
Hi there! Thanks for reaching out to us. We’re sorry to hear that the stoneware of your slow cooker cracked. We will be more than happy to help you find a replacement stoneware for your slow cooker. For further assistance, please reach out to us at 1-800-323-9519 or email us at crockpotconsumercare@newellco.com. We are open from Monday to Friday 9 am to 5 pm EST. Thank you so much and have a nice day.
Written by a customer while visiting crock-pot.com
Customer Rating
2
So sad the quality is horrible
on February 28, 2021
Posted by: Nunkybaby
from KY
Gender:Female
Frequency of use:Daily
Length of ownership:1 week
I bought this 6 months ago and the stoneware is already cracking. So sad that I wasn't able to get a full year's use out of this....I wonder if it's under warranty....
No, I would not recommend this to a friend.
Response from crock-pot.comBy Crock-Pot , Consumer Care, March 2, 2021
Hello! We are very sorry to hear that the stoneware of your slow-cooker is already cracking. We have high expectations for our products here at Crock-Pot, and we would like to hear more about this issue. Usually, Crock-Pot Brand slow-cookers comes with a 1 year limited warranty that starts from the date of purchase. For further assistance, please send us a message by visiting our Contact Us page. Our product specialists will be more than happy to help you. Thanks!
Written by a customer while visiting crock-pot.com
Customer Rating
1
Unsafe product! Reported to CPSC.
on March 25, 2021
Posted by: Nope1234
Gender:Male
Frequency of use:Monthly
Length of ownership:1 week
The outside of this product has zero insulation, thus the outside will be almost as hot as the contents. In addition, the decision to save 2 cents by having 3 feet instead of 4 has made the product very unstable. This means it's extremely likely to tip and spill hot liquid everywhere. Who makes such an unsafe product decision, and even further, who approves that? I will never purchase another product by this brand, nor by any of the other brands owned by this company. What was once a great brand has been driven into the ground.
No, I would not recommend this to a friend.
Written by a customer while visiting crock-pot.com
Customer Rating
4
Great crock-pot.....mostly
on May 21, 2021
Posted by: Kombertini
from Exeter, california
Gender:Female
Length of ownership:1 month
I bought this crock pot a couple years ago and love it. However, I noticed a crack a few months ago and every time I use it the crack gets bigger! I used it last night and noticed that it now leaks through. I’m super bummed because it really is a great crock-pot and the size is perfect for a full family meal. I’m just wondering if the heat initially caused the crack or what because I’m super gentle with it.
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Customer Rating
5
I Found Mine
on October 26, 2021
Posted by: Sidswlan
from Fountain, Colorado
Gender:Male
Frequency of use:Monthly
Length of ownership:1 week
[This review was collected as part of a promotion.] When I moved to a new place, I found a 7 qt Crock Pot in the metal shed out behind the house. Someone had apparently abandoned it years ago and it was dirty. I cleaned it up and used it the other day, no problems with it at all.
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Customer Rating
3
disappointed
on November 14, 2021
Posted by: Ken66
from Alliance, Ohio
Gender:Male
Frequency of use:Daily
Length of ownership:1 month
Crockpot lid does not fit correctly. I have read from previous reviews that the manufacturer has said it is designed that way. I have to disagree. I have 3 other crockpots that the lids fit very well and have no gaps at all. One of them even has a rubber seal on the lid. How do I get a proper fitting lid?
I would recommend this to a friend!
Response from crock-pot.comBy Crockpot, Consumer Care Team, November 22, 2021
Thank you for taking the time to submit a review. Apologies for any inconveniences caused. We have high expectations for our products here at Crock-Pot, and we would like to hear more about your experience with your Express Crock. We will be more than happy to fix this for you. For further assistance, please give us a call at 1-800-323-9519. For your convenience, our Consumer Care Team is available Monday through Friday, 9:00 am till 5:00 pm EST.
Written by a customer while visiting crock-pot.com
Customer Rating
1
3 legs
on January 5, 2022
Posted by: Sadly disappointed
Gender:Female
Length of ownership:1 week
Received as Christmas gift. What’s with the three rubber legs. Totally not balanced. Going back
No, I would not recommend this to a friend.
Response from crock-pot.comBy CrockPot , Consumer Care Team, January 7, 2022
Hey there! Thank you for your feedback. We are sorry to hear that the slow cooker failed to meet your expectations. Please accept our sincerest apology for the inconvenience this has caused you. We will make sure that our design and production team are made aware of your feedback. If there's anything we can do to assist you, please don't hesitate to contact us at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST.
Written by a customer while visiting crock-pot.com