I bought this for our brand new home a year ago. I was so excited to have this great cook top, and there are features that I love. However, 1 year later and the knobs are all breaking. 2 knobs don't work at all. I have to move the knobs that aren't broken around to turn on the various burners. It is ridiculous! I had a low end other brand with better quality knobs than this. I used that $300 other brand cook top for 5 years and never had a broken knob. I am frustrated and not at all impressed. Think twice before purchasing this cook top. And, if you can look at the model you chose in person and check the quality of the knobs. Who would have thought?
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
1
Value
1
Response from geappliances.comBy ALISONatGEA, GE_Appliances , September 1, 2017
Hello GA Mom, Thanks for taking the time to write a review on your GE Café Cooktop. We appreciate your feedback. We are sorry to hear of your experience and would like to obtain additional information. At your earliest convenience, please forward this email to eResponse@ge.com with the following information so that we can look into this for you.
~ model and serial numbers ~ date of purchase ~ name, address, and phone number/s ~images of the knobs
I bought the entire Cafe series of appliances and can't tell you how disappointed I am. I have used the appliances a year, am single so they get very gentle use. Every knob on the cooktop is broken. I will never again purchase GE Appliances and I buy and redo a lot of homes.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy BRENDA@GEA, GE Appliances, August 21, 2017
Hello Susan Dia,
Thank you for taking the time to write a review on your cook top. We truly regret your experience and we would like to look into this issue for you. Please forward this email to eResponse@ge.com. Include the following:
~Contact Name ~Home Address ~Phone Number ~Model Number-CGP650SETSS ~Serial Number ~Date of Installation sdiamantes@gmail.com
We look forward to hearing from you and we appreciate your feedback.
Very disappointed!! 184900952 Age 55-64 Why I chose this product Word of Mouth Recommendation I have used this product for 6-12 months Sweepstakes Yes Did you read product reviews online before first purchasing this product? Yes Where did you purchase the product? In-Store
I bought the entire Cafe series of appliances and can't tell you how disappointed I am. I have used the appliances a year, am single so they get very gentle use. Every knob on the cooktop is broken. I will never again purchase GE Appliances and I buy and redo a lot of homes.