Customer reviews from geappliances.com
GE - Caf 36" Built-In Gas Cooktop
Average customer rating
4.2
(313 Reviews)
Rating breakdown 313 reviews
5 Stars
197
4 Stars
49
3 Stars
12
2 Stars
27
1 Star
28
78%of customers recommend this product.
(
237 out of
302)
Customer Reviews for GE - Caf 36" Built-In Gas Cooktop
Customer Rating
1
Poor Quality
on August 4, 2015
Posted by: david182
from Sunnyvale, TX, United States
bought this cooktop, 6 months ago. Two knobs will not turn, one stuck in the on position. rear left(griddle control) and middle power boiler. tried the griddle, once... does not get hot enough, maybe its related to the knobs being broken, Not repaired yet, 3 day wait to get someone out to look at/fix.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
5
What a great cooktop!
on December 9, 2015
Posted by: jwicki51
from Irvine, CA, United States
We love the look and features of this cooktop! We've had it a couple of months now. The center burner heats quickly on high, but can be taken down to a very low simmer, like you need for rice, or long, slow cooking. Love how the knobs light up so you know when they are on, even if the burner is on too low to notice the flame.
We are being very careful with the knobs when removing them to clean, because we read about the plastic stems possibly cracking. (We actually saw this on the model at the store!) The cast iron grates are quite heavy, but easy enough to handle. They must be moved to do a good job of cleaning the stainless. We clean it daily, and so far, no "staining" that is resistant to removal and shining up. And we don't think the grates are too high... they are about the same as our old GE stove we replaced. I do recommend this stove, and look forward to many years of use.
We are being very careful with the knobs when removing them to clean, because we read about the plastic stems possibly cracking. (We actually saw this on the model at the store!) The cast iron grates are quite heavy, but easy enough to handle. They must be moved to do a good job of cleaning the stainless. We clean it daily, and so far, no "staining" that is resistant to removal and shining up. And we don't think the grates are too high... they are about the same as our old GE stove we replaced. I do recommend this stove, and look forward to many years of use.
I would recommend this to a friend!
Features
5
Performance
5
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Cooktop
on January 16, 2016
Posted by: Dana123
from Northeastern PA
After 7 years of cooking on a GE Profile cooktop which we liked very much, this Cafe cooktop is an improvement. I see in some reviews that people don't like how high the grates are above the flame -- they wish they were lower and feel that food would heat and cook faster. We find the opposite and think that the higher grates actually allow the pans to capture more of the heat in the flame. When the grates are lower, the flame is actually bouncing off the bottom of the pans and the heat is lost by being deflected away from the pan bottom and going up the sides of the pan. So we think this is a much better arrangement and allows full use of the bigger burners. Highly recommend this cooktop. Just get one and you will enjoy!!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Awesome unit!
on June 20, 2016
Posted by: need4speed
from Fenton, MI, United States
I have been using this for 6 months now without issue. I cook in more than I eat out but not a chef. I love the variation in heat from large burner to small. I finally picked something correct!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Would never buy again.
on August 10, 2017
Posted by: aaagghh
from Terrace, BC, Canada
We remodeled our kitchen a couple of years ago and bought all new GE appliances. We have had nothing but problems with almost every appliance. For the money we spent I would have expected better quality.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
1
Value
1
Response from geappliances.comBy JILLatGEA, GE Appliances, August 11, 2017
Hello. Thank you for taking the time to write your review. This is not the evaluation we would expect to hear and we're sorry for your experience. We offer trouble-shooting tips for our appliances which can be found in our following link:
http://www.geappliances.com/ge/service-and-support/?icid=GEARsupportflyout-supportbyPL
We hope you find these suggestions helpful. Thank you, again, for your feedback.
http://www.geappliances.com/ge/service-and-support/?icid=GEARsupportflyout-supportbyPL
We hope you find these suggestions helpful. Thank you, again, for your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
1
Very disappointed!!
on August 16, 2017
Posted by: Susan Dia
from Fairfax, VA, United States
I bought the entire Cafe series of appliances and can't tell you how disappointed I am. I have used the appliances a year, am single so they get very gentle use. Every knob on the cooktop is broken. I will never again purchase GE Appliances and I buy and redo a lot of homes.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy BRENDA@GEA, GE Appliances, August 21, 2017
Hello Susan Dia,
Thank you for taking the time to write a review on your cook top. We truly regret your experience and we would like to look into this issue for you. Please forward this email to eResponse@ge.com. Include the following:
~Contact Name
~Home Address
~Phone Number
~Model Number-CGP650SETSS
~Serial Number
~Date of Installation
sdiamantes@gmail.com
We look forward to hearing from you and we appreciate your feedback.
Very disappointed!! 184900952
Age 55-64
Why I chose this product Word of Mouth Recommendation
I have used this product for 6-12 months
Sweepstakes Yes
Did you read product reviews online before first purchasing this product? Yes
Where did you purchase the product? In-Store
I bought the entire Cafe series of appliances and can't tell you how disappointed I am. I have used the appliances a year, am single so they get very gentle use. Every knob on the cooktop is broken. I will never again purchase GE Appliances and I buy and redo a lot of homes.
Thank you for taking the time to write a review on your cook top. We truly regret your experience and we would like to look into this issue for you. Please forward this email to eResponse@ge.com. Include the following:
~Contact Name
~Home Address
~Phone Number
~Model Number-CGP650SETSS
~Serial Number
~Date of Installation
sdiamantes@gmail.com
We look forward to hearing from you and we appreciate your feedback.
Very disappointed!! 184900952
Age 55-64
Why I chose this product Word of Mouth Recommendation
I have used this product for 6-12 months
Sweepstakes Yes
Did you read product reviews online before first purchasing this product? Yes
Where did you purchase the product? In-Store
I bought the entire Cafe series of appliances and can't tell you how disappointed I am. I have used the appliances a year, am single so they get very gentle use. Every knob on the cooktop is broken. I will never again purchase GE Appliances and I buy and redo a lot of homes.
Written by a customer while visiting geappliances.com
Customer Rating
2
Disappointed in Quality
on April 11, 2018
Posted by: Eagle1PG
from Minneapolis, MN
We bought this in late 2016, based on reviews we had seen here and on the Home Depot site. The model looks great and is easy to clean, but problems started within the first year.
The first problem is the poor quality of the knobs. The stem is plastic and is prone to break. We've gone through 12 knobs to date (one broker again yesterday) and I will always have to have backups ready to go. I don't think we are especially hard on the cook top; in fact, probably less so than others. The first set of 5 replacement knobs was covered because they broke within the first year. My next order of knobs was not covered because it was about 16 months from purchase. The knobs are $22 a piece, but GE did give me a break on the price.
The second issue is the gas valve for the burners. Our first one went out within the warranty (knob won't turn when valve is broken) and the tech installed it for free. Two more valves went out yesterday (knobs won't turn) and I am going to be paying for that.
Very disappointed in the quality. I can understand a part being defective and going bad, but these problems appear to be systemic.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
2
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
2
Not recommended
on June 11, 2018
Posted by: LAZU
from Richmond CA
Despite what the engineers say from former reviews, the grates ARE too far away from the burners so it takes forever for a pan to heat. I start everything on the middle burner and then move it to a slower one. In addition, I bought this model three years ago and one of the knobs broke already. That is just poor quality workmanship. They are expensive to order.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
3
Written by a customer while visiting geappliances.com