Customer reviews from geappliances.com
GE - Caf 36" Built-In Gas Cooktop
Average customer rating
4.2
(313 Reviews)
Rating breakdown 313 reviews
5 Stars
197
4 Stars
49
3 Stars
12
2 Stars
27
1 Star
28
78%of customers recommend this product.
(
237 out of
302)
Customer Reviews for GE - Caf 36" Built-In Gas Cooktop
Customer Rating
5
good control easy cleaning
on May 23, 2013
Posted by: Anonymous
from Houston
[This review was collected as part of a promotion.] We bought this cooktop to replace an older gas cooktop when we put in granite countertops. We got matching electric double ovens at the same time. The counter guys cut the opening according to the installation instructions. I removed the old cooktop and installed the new one myself. The installation instructions are easy to follow and not difficult at all. The old cooktop had pilot lights and this one uses electronic ignition. This is safer and of course does not produce any heat unless cooking. It does require an electrical outlet. I was able to run the line from a nearby service panel. If you do not have an outlet nearby, an electrician should be able to do this for you. I also had to extend a gas line to the right side of the cabinet. The old cooktop connected on the left side. A plumber can do this for you if your connection is not in the proper location. The location of the electrical and gas connections are well illustrated in the installation documents sent with the cooktop. I got the instructions online before the cooktop was delivered so that all of the cabinet work, gas and electrical connections were in place before the cooktop arrived. The installation then was very quick. The cooktop worked well. The largest burner can really put out the heat for large pots. The top is easy to clean if there are any spills. We like the griddle that replaces the grill over the two burners on the left side. The grill and griddle are both heavy for my wife. The griddle works well for meats, sandwiches, tortillas, French toast. The surface slopes slightly to allow grease to drain, but this makes cooking pancakes or eggs more difficult, because they run into the drain. Overall we like the cooktop. It looks very nice and will handle any of you cooking requirements.
I would recommend this to a friend!
Performance
5
Quality
5
Features
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
the grates too high
on December 19, 2014
Posted by: jasonwww
from Chicago, IL
just bought GE cafe 36 cooktop. found the grates way too high from burners.
It takes too long to heat up the pan. GE should consider provide alternative lower grates, which will make many customers happier. Knobs too high, easy to get dirty.
It takes too long to heat up the pan. GE should consider provide alternative lower grates, which will make many customers happier. Knobs too high, easy to get dirty.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
2
Grate sits too high
on March 18, 2015
Posted by: Frankbaltimore
from Baltimore, MD
We just had this installed less than a month ago in a complete kitchen remodel. Like many of the other posts, I have found this cooktop vexing because the grates sit too high and it takes far longer to cook on this cooktop than with our previous electric glass cooktop. I plan to blog and post extensively about this issue until I see resolution with GE providing grates that sit lower. This is simply unacceptable and I wish that I could still exchange this cooktop for another model.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
4
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
Crowded cooktop, uneven heating
on August 3, 2015
Posted by: JennyR
from Philadelphia, PA, United States
I'm surprised to read reviews saying how much room there is for all the pots and pans, because it simply isn't the case. In order to get pans centered on the burners properly, you can't use both the back and front burners on the same side. If I'm using a regular size saucepan on the back burner, I won't be able to use an 11 inch skillet on the front. I'm always moving my pans from one burner to the other like I'm doing some sort of shell game. In addition, the pans don't heat evenly and no matter which burner I use I have to turn it constantly to get the food to cook properly. I didn't have a choice in the appliances that were in our kitchen, but I definitely expected more from this series. I cook all the time and am very disappointed. One day I hope to replace them.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Great cooktop, poor control knob quality
on November 30, 2016
Posted by: GW75
from Wilmington, NC, United States
Purchased and installed this unit 12/2014. love the performance/appearance but have had two failures of the control knob--first in May 2016 and the last on 11/22/2016. Very disappointing.
No, I would not recommend this to a friend.
Features
4
Performance
5
Quality
1
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
cheap knobs
on January 3, 2017
Posted by: paulakm
from California, United States
We bought this product a year ago and while we are happy with the stove, the parts are poorly made. We have had to replace the knobs for the second time now. the base of the knob keeps cracking and they are "plastic like".
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
1
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
2
Plastic knobs break in less than a year
on June 28, 2017
Posted by: onur
from New Jersey, United States
We've bought this Mar'16. The first one broke off within 6 months. Now after almost 16 months 3 of 5 knobs came off. Its made out of brittle plastic and with normal use you will crack a knob every couple of months. When I took a broken knob and inspected the plastic, I could see that it already began decaying.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
2
Value
3
Response from geappliances.comBy Alison@GEA, GE_Appliances , June 30, 2017
Dear Onur,
Thank for taking the time to write a review on your GE cooktop. We appreciate your feedback. We are sorry to hear of your experience and would like to obtain additional information. At your earliest convenience, please forward this email to eResponse@ge.com with the following information so that we can look into this for you.
~ model and serial numbers
~ date of purchase
~ name, address, and phone number/s
We look forward to hearing from you.
Thank for taking the time to write a review on your GE cooktop. We appreciate your feedback. We are sorry to hear of your experience and would like to obtain additional information. At your earliest convenience, please forward this email to eResponse@ge.com with the following information so that we can look into this for you.
~ model and serial numbers
~ date of purchase
~ name, address, and phone number/s
We look forward to hearing from you.
Written by a customer while visiting geappliances.com
Customer Rating
4
Love stove top, cheap plastic knobs
on July 21, 2017
Posted by: Lee89
from Louisiana
Bought this model several years ago, love the size. I have the griddle that is useful. For this to be such a nice cooktop can't imagine why they would sell it with cheap plastic knobs. Within 6 months I had 4 broken knobs. Have not replaced because they are so expensive, I just change around the ones that aren't broken. I am very very careful when removing them to clean.
I would recommend this to a friend!
Features
4
Performance
5
Quality
3
Value
4
Written by a customer while visiting geappliances.com