Customer reviews from geappliances.com
GE - Caf 36" Built-In Gas Cooktop
Average customer rating
4.2
(313 Reviews)
Rating breakdown 313 reviews
5 Stars
197
4 Stars
49
3 Stars
12
2 Stars
27
1 Star
28
78%of customers recommend this product.
(
237 out of
302)
Customer Reviews for GE - Caf 36" Built-In Gas Cooktop
Customer Rating
5
I use this EVERY DAY!
on July 13, 2017
Posted by: newgecustomer17
from Katy, TX, United States
My wife and I try and cook dinner together because we both enjoy the time together so much. We use the range EVERY DAY. The grates are a little heavy for her, but I can easily take them off and clean underneath very easily. We like that you can put it in alarm mode, so when you are not intentionally turning a knob, it lets you know. Also, we got a griddle pan WITH the appliance and it works with the two burners in tandem on the left side. Also, the power boiler on the big burner makes water boil FAST! No more watching water heat up... We have really enjoyed cooking together on this range and there is plenty of room for both of us to stand in front and cook on it. Thanks GE, this is a winner!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Knobs are TERRIBLE!
on August 31, 2017
Posted by: GA Mom
from Buford, GA, United States
I bought this for our brand new home a year ago. I was so excited to have this great cook top, and there are features that I love. However, 1 year later and the knobs are all breaking. 2 knobs don't work at all. I have to move the knobs that aren't broken around to turn on the various burners. It is ridiculous! I had a low end other brand with better quality knobs than this. I used that $300 other brand cook top for 5 years and never had a broken knob. I am frustrated and not at all impressed. Think twice before purchasing this cook top. And, if you can look at the model you chose in person and check the quality of the knobs. Who would have thought?
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
1
Value
1
Response from geappliances.comBy ALISONatGEA, GE_Appliances , September 1, 2017
Hello GA Mom,
Thanks for taking the time to write a review on your GE Café Cooktop. We appreciate your feedback. We are sorry to hear of your experience and would like to obtain additional information. At your earliest convenience, please forward this email to eResponse@ge.com with the following information so that we can look into this for you.
~ model and serial numbers
~ date of purchase
~ name, address, and phone number/s
~images of the knobs
We look forward to hearing from you.
Thanks for taking the time to write a review on your GE Café Cooktop. We appreciate your feedback. We are sorry to hear of your experience and would like to obtain additional information. At your earliest convenience, please forward this email to eResponse@ge.com with the following information so that we can look into this for you.
~ model and serial numbers
~ date of purchase
~ name, address, and phone number/s
~images of the knobs
We look forward to hearing from you.
Written by a customer while visiting geappliances.com
Customer Rating
3
All knobs cracked. Made of plastic
on October 8, 2018
Posted by: qtrhorse
from Sarasota, FL
This range is less than 1 year old. Every knob on the range has cracked and broken. The stem of the knobs are made of plastic. Don't remove them for cleaning, they will break.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
2
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
2
Great Cooktop - Poor knobs
on July 15, 2019
Posted by: Richard in Loudoun County
from Leesburg, Va
So my cooktop knobs began cracking after about a year. they don't control certain burners any more. Now the safety knob, which I have used maybe a dozen times also has cracked an no longer works. With the premium commanded by the Cafe line, it is unbelievable that such cheap hardware would be introduced. I purchased the entire line, so can't easily just replace the cooktop. Hoping GE/Haier will make this right!!!
Features
5
Performance
4
Quality
1
Value
4
Response from geappliances.comBy SHARONatGE, GE_Appliances , July 19, 2019
Hello Richard - We appreciate you taking time to write a review and we’re sorry for your experience with the cooktop knobs. If you will email your details to eResponse@geappliances.com, we’ll be happy to look into this for you. In your email, please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your appliance. Thanks, again, for your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
2
Not worth the price
on October 4, 2019
Posted by: Kthomemaker
from kansas
The knobs are heavy plastic. I've owned it for two years and one of the "stems" that comes off the unit which the knob slides onto, is broken. I'm having to pay someone to come repair it because of course, warranty doesn't cover anything mechanical after 1 year. You cannot clean down inside where the stem/knob sits.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
2
Value
2
Response from geappliances.comBy SHARON@GEA, GE_Appliances , October 8, 2019
Hello Kthomemaker - Thanks for posting your review. Your comment for improvement with the knob design is appreciated and we'll be sure to share your thoughts with our engineering staff. Thanks for choosing GE Appliances!
Written by a customer while visiting geappliances.com
Customer Rating
2
Love this stove top
on January 11, 2020
Posted by: Dumi123
from New York, NY
I've had this stove top for a year and found that the knobs tend to crack, I wish they were made in metal not plastic.
I would recommend this to a friend!
Features
5
Performance
5
Quality
3
Value
4
Response from geappliances.comBy SHARON@GEA , GE_Appliances , January 14, 2020
Hello Dumi123 - We're very sorry to hear of your cooktop knob experience. For more help with your concerns, please reach out to us by email at the following link: http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact. We appreciate your feedback and look forward to hearing from you.
Written by a customer while visiting geappliances.com
Customer Rating
5
great features
on June 9, 2020
Posted by: Wild B
from Dayton Texas
just installed an really like so far clean looking great burners
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Disappointed
on September 1, 2020
Posted by: BobSeth
from MI
We brought this gas stove in Dec of 2016. One of the burners would not switch off and its really disappointing that a product from GE would have a poor quality.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
1
Value
1
Response from geappliances.comBy Chris@GEA, GE_Appliances, January 12, 2021
Hello BobSeth, thank you for your review. This is certainly not something we would expect to hear and we understand how that would be frustrating. We would love to look into this further for you. Please reach out to us via this link: https://www.geappliances.com/ge/service-and-support/contact.htm and we will be happy to assist you further!
Written by a customer while visiting geappliances.com