Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
2
Good while it lasted
on April 29, 2012
Posted by: Mtab76
from Sacramento, CA
Had this Keurig for 17 months and started having problems last month. Descaled it as suggested, worked fine for a month, then it stopped working. It was nice to choose from a variety of coffee each morning, but it would have been nicer for the Keurig to last longer, especially for the price that I paid for it.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Defective Pump, AWESOME Customer Service
on April 27, 2012
Posted by: Kandy
from Kearneysville, WV
We love Keurig coffee machines and the model we had before this one lasted around 3 years before we started having issues with it. We decided to replace it with the Platinum model and it worked great for about 6 months, then it started only partially filling the cup and draining water back into the water reservoir during the brew cycle. We descaled, cleaned the needle...nothing. At our wit's end we called Keurig customer service and expected the run around since we didn't have the receipt for the coffeemaker anymore. Much to our surprise, the representative was friendly and helpful, when we told her that we already tried descaling and cleaning the needles we got no argument whatsoever. She told us that she wouldn't make us go through that again and that she would ship us a new brewer today. The only thing she requested is that we send back the K-cup holder as proof of ownership. I don't know if the new brewer is going to be any better than the last one, but I give Keurig's customer service 5 stars.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Not worth the money
on April 26, 2012
Posted by: brian
from west islip ny
Not durable at all, will not last long, impossiable to descale, pumps go quickly. [*]
Pros: Fast, Stylish
Cons: Impossiable to descale, HARD TO CLEAN, Pricey / Poor Value, Fragile, Wont last long
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Awesome Brewing System
on April 25, 2012
Posted by: PhilEdendrom
from Michigan
This Keurig is an amazing design. I love how easy it is to use and how convenient it is. It's perfect for when you're in a hurry and need a quick pick-me-up. Looks sleek on the counter which is also a plus.
Pros: Stylish, Fast, Durable, Multiple Settings, Easy to use, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Let time be the judge
on April 24, 2012
Posted by: DL
from Eliot, Maine
I have had my platinum brewer for 2 years and it is giving me trouble. Loved it while it was working but when you pay almost $200 for something you want it to last. The electronics is failing and won"t ready itself to brew. You have to unplug the unit and plug it back in in order to reset itself.
Pros: Stylish, Easy to use, Accommodates All Cup Sizes, Multiple Settings
Cons: HARD TO CLEAN, Noisy, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Problems but Keurig stands behind them
on April 24, 2012
Posted by: Tammy
from trumann ar
I love this machine and coffee just isn't the same in a regular brewer. I have had problems with every brewer eventually but Keurig has replaced every one. I have had 3 and the third just stopped working. I called Keurig this morning and they are mailing a replacement immediately. Make sure to register you machine and do the required cleaning occasionally. Keurig stands behind their product and it's worth any hastle you may have with the appliance. Keurig is so helpful and easy to deal with.
Pros: Accommodates All Cup Sizes, Easy to use, Fast, Multiple Settings, Stylish
Cons: Fragile
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Expensive Machine does not last long!
on April 24, 2012
Posted by: Sherry N
from Seneca, IL
pump quit working...looks like you guys need to make a more reliable pump
Cons: Pricey / Poor Value, Fragile, Noisy
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
short life
on April 24, 2012
Posted by: k
from Sarasota, FL
I loved it while it worked. It only lasted a few days past the warranty. I am on #2 now. I hope this one lasts longer. I really love it,but it is quite expensive to only last one year. I won't buy a 3rd if this one doesn't last longer.
Pros: Really works great
Cons: Only lasted a year
I would recommend this to a friend!
Written by a customer while visiting keurig.com