Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
1
Wont Last a Year!
on November 20, 2011
Posted by: DaveH
from Fayetteville, GA
Verified Purchase:No
We're on our third one with the last two being sent to replace each one before it. After about 8 months it starts brewing cups that are short in volume - "short cupping". I've become an expert at cleaning and care but to no avail! One of the users here doesn't feel the logic is as easy as it can be as well. Their customer service is great but I would rather have a brewer that will last a few years instead! I wish they had an upgrade program to one of the other brands listed on this website.
Pros: Customer Service
Cons: Doesn't last, Software Logic Odd
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Have had 2 and both quit working.
on November 24, 2011
Posted by: Jackie
from Post Falls, ID
We loved the idea since I have to drink decaf & my husband drinks caf coffee. We had one and it quit working. Sent it back to Keurig and they sent another one. We did all the things recommended and even used filtered water all the time. It lasted about 6 mos. Never heard back from the company. Very disappointed since we have quite a stock of K cups. Debating on a Cuisinart but leary because these units are not cheap!
Pros: Accommodates All Cup Sizes, Multiple Settings
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Didn't last long
on November 24, 2011
Posted by: Marty R
from Newport Beach, Ca
We've been using Keurig for many years. My wife bought this model (we like the different size options) and it did not last long. "Prime" comes up after every cup and water would sometimes leak out the sides where the cup is-I did make sure holes were being punched through the cups. What a disappointment after so many years of enjoyment with the other model. I should have read more of the reviews because this seems to be a very common problem with the B model.
Pros: Easy to use
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Does not last
on November 25, 2011
Posted by: Pat the coffee drinker
from CT
Love this product, but only works for about nine months.
Pros: Fast
Cons: Does Not Last
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Love product, wished would hold up!!!
on December 3, 2011
Posted by: kemba
from virginia
Verified Purchase:No
A few weeks after warranty runs out, maker goes nuts. If didn't cost so much would buy another one, love the convenience
Pros: Stylish, Easy to use, Fast
Cons: Pricey / Poor Value, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
It's the BOMB!
on December 6, 2011
Posted by: Blackeyed Susie
from salem,Indiana
So far, this is the bomb! I love hot, fresh coffee, but with just me and my wife, we never finish a pot of coffee, and we drink at different times of the day. The K cups aren't cheap, but it is an affordable indulgence. In fact, I actually drink less, because each cup is richer and more satisfying. It is great to be able to have different tastes/flavors whenever the mood hits us. The Platinum brewer appears well-made, looks great, and has handy features. I learned about Keurig as a convenience store that I frequented had the commercial model, and I loved the coffee it produced as well as the hot chocolate...and that was with unfiltered city water. I use bottled water only, and am pretty big on maintenance, but time will tell as far as durability goes. Bottom line, this thing makes world-class good coffee! PS The cinnamon-red model looks great in my kitchen.
Pros: Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Poor, Poor Quality!
on December 7, 2011
Posted by: wblank
from Virden, Illinois
I received this machine for Christmas. The first pot would not stay on. I called customer service and they sent me a new pot. I called service to ask how I was to return the original pot. The gentleman told me to keep the pot and use it for spare parts. Before I received the second pot, the pump also went out in the original pot. I started using the second pot and it is doing the same as the original pot (not staying on). I am really disappointed because I like the idea of making a single cup but for the price, I would never buy another or recommend anyone else to buy one.
Pros: Multiple Settings, Accommodates All Cup Sizes, Easy to use
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Save Your Money
on December 11, 2011
Posted by: Ellie
from Falls Church, VA
I gave it one star. It should have zero. I have had my brewer less than a year, and it no longer works. I've followed all of Keurig's instructions as well as everything I can find via google. I'm headed to [@] today to buy a new Mr. Coffee. The only good news is that it was a Christmas gift. At least I didn't waste my own money on it.
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com