Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
1
Nice machine but it failed
on May 21, 2012
Posted by: Not a Happy Customer
from Rancho Cucamonga
Make sure you clean it with vinegar regularly hopefully the machine will last. Poor design for repairing and once it fails they want to sell you another one at a discounted price. All I want is machine that will last more than 1 year and 4 months.
Pros: Accommodates All Cup Sizes, Easy to use
Cons: Pricey / Poor Value, No repair capability by K
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
machine does not last after 2 yrs
on May 21, 2012
Posted by: mary
from phoenix az
The machine works great but need to "deep" clean every 3 months. I clean with vinegar and baking soda. If don't clean, even if I put the largest size (12 oz), it would come out less than 8 oz. I have to always keep the tank in full in order to get that less than 8 oz, otherwise, I don't even have that size come out. If I put the smaller size cup, nothing come out. It took the machine longer time to generate coffee.
Pros: Coffee tastes good, Easy to use, Fast
Cons: Cup size not as noted, HARD TO CLEAN
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
2
Great machine, short lifespan
on May 20, 2012
Posted by: Kelly, mom to 3
from Detroit, MI
I loved, loved, loved my machine until it broke. It lasted less then 2 years and I just can't see myself spending another [$] on a new brewer and when I said that I was told I could downgrade my brewer. Yeah, thanks. I purchased the keurig filters and descaled often. The only thing I did wrong was not use a paper-clip to clean the needle.I think I will have to try something else at this point.
Pros: Fast, Easy to use
Cons: Short lifespan, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
30 Day Warranty---For a Reason!!
on May 20, 2012
Posted by: DanaR
from Longview, WA
I LOVED everything about my Keurig B70. I encounted problems after using my Keurig after just a few months. After contacting Keurig, they offered to replace B70, by selling me a new one at 50% Off. NO THANKS. Returned to [@] for 100% REFUND!!!
Pros: Fast, Stylish
Cons: Poor Quality, One Machine Mutli-problem, 30 Day Warranty, Fragile, Pricey / Poor Value, Slowly QUITS Working
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
2 failed brewers in 18 months
on May 20, 2012
Posted by: Rick Oz
from York, PA
Our first platinum brewer lasted just under 6 months and was replaced under warranty by Keurig. The replacement lasted 12 months and 10 days... yes, it died ten days after the warranty expired. - As others have pointed out, the pump gives out and descaling and cleaning the needles only helps a little. We descaled about once every two months as we noticed performance lacking. The descale indicator typically didn't display until we were already in the process of descaling... in other words, no warning. We always ran filtered water through the brewer. - As of yesterday, the brewer would brew a partial cup and then stop working. The only way to restart the brewing process was to unplug the unit to reset it. - At this price I could buy and dispose of 7 Mr. Coffee brewers and likely get more than 18 months out of them.
Pros: Fast, Accommodates All Cup Sizes, Multiple Settings, Easy to use, Stylish
Cons: Not durable, Pricey / Poor Value, HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Love this coffee pot
on May 19, 2012
Posted by: Ethel
from Windsor Heights, WV
I love it because you get a fresh cup of coffee every time
Pros: Fresh cup all the time
Cons: none
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
No more coffee shop trips for me!
on May 19, 2012
Posted by: Coffee Queen
from Del Rio,tx
The only reason I gave it 4 stars and not 5, is I can see a little difficulty cleaning where the K cup goes. I was expecting a 12 oz cup and not a 11.5 or whatever it was. I use the second biggest setting for a coffee mug. I like how I can brew hot or cold tea in a minute. I am a picky coffee drinker, so having a variety box helped me choose what I liked. I wish I had more variety packs! LOL
Pros: Stylish, Multiple Settings, Fast, Quiet, Fun, Great tasting coffee, Easy to use
Cons: HARD TO CLEAN
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
One year warranty not enough!
on May 19, 2012
Posted by: doordoc54
from Kingston, Ontario, Canada
Worked great for just over a year. Made 4 - 6 cups during the week in my home office. Rarely on weekends. Used filtered water to remove minerals (2 stage under sink filter system) Pump quit shortly after a year and of course was no longer under warranty...
Pros: Easy to use, Fast, Accommodates All Cup Sizes
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com