Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
2
Fix the problem!!
on July 1, 2011
Posted by: Cincinnati 94
from Ceres ca
Verified Purchase:No
I am on my 3rd unit. I love the convenience and taste and variety of k-cups but dang Keurig, you need to go back to the drawing board on this. After reading the other reviews , seems everyone experiences the same problem I have on the first 2 - it stops brewing after 6- 8 months. This is too short of life span for the price. This is my last attempt - if this one fails I'm done with Keurig until they can get their head out of the sand and find a solution. 3 pots is 2 too many in my book.
Pros: Fast
Cons: Pricey / Poor Value, Fragile, Keeps breaking down
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Love my maker that does not last.
on July 3, 2011
Posted by: Brad the loyal Keurig junkie.
from Atlanta Ga.
We enjoy our coffee every morning; However the maker after a year becomes quirky. Our first was replaced by the company. If I choose to stay on the phone for an hour they would replace the second. (Maybe). Love and hate. Don't buy one unless you want to be hooked for life.
Pros: Fast, Easy to use
Cons: One year life
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
To many problems since purchase .
on July 3, 2011
Posted by: M.CHAMPAGNE
from ADAMS, MA. 01220
Verified Purchase:No
very fragile. 2 out of 3 friends platinums have major complications.
Pros: Convenience if worked
Cons: Pricey / Poor Value, Complicated, Fragile, HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
It was convenient, but not durable!
on July 3, 2011
Posted by: Homeboy
from Maryland
Verified Purchase:No
The machine is convenient and easy to use but not durable. Had it only for 7 months before it went on the brink.
Pros: Easy to use
Cons: Pricey / Poor Value, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
good product but unpredictable...
on July 4, 2011
Posted by: aficionado
from San Juan, PR
I've got two Platinums one of which I haven't had a problem with in 18 months or more, the one I bought recently stopped working a few months after received, first was unreliable stuff like brewed different amounts regardless of settings and then simply wouldn't brew at all, try cleaning etc without luck, suddenly it came alive again after some storage time but brews irregular amounts and it takes very long since the amount of water is so small now; I think its hexed or probably that the manufacturing source now (China) is not reliable; don't mind paying a bit more guys for a USA produced machine, make it so or risk loosing business fast! Hate to see you guys go down for quality reasons, we will see....I still would recommend this unit to others but with much hesitation.
Pros: Easy to use, Fast, Accommodates All Cup Sizes
Cons: HARD TO CLEAN, Pricey / Poor Value, Noisy
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
4
Love this maker
on July 27, 2011
Posted by: coffee lover get this model,they stand
from az and NH
OK yes this model needs to be cleaned every 3 months. My first one went 2.5 yrs and called in 2 times to get help. Each time they where the nicest service help. They it went doa I called and for free a new one [...]. Now how many other companys would replace after warranty was up. And the do not out source over seas. Iam staying with them! Best Maker I every had! Get one its the best!
Pros: Multiple Settings, Stylish, Easy to use, Fast, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
2nd Keurig Machine
on July 27, 2011
Posted by: Cindi Loves Starbucks in her Keurig!
from Mogadore, OH
Verified Purchase:No
We use our Keurig daily. Our son purchased it as a gift for my husband at Christmas but started getting short shots of coffee in July and started to notice water backfilling into the tank. Called Keurig and they sent us out a new unit. After reading the reviews,it seems like this is a typical problem with the Platinum series; not sure if the other machines have this happen also. I would recommend Keurig even with the issues they are having. Hopefully, with all the reviews the problems can be worked out for future brewers.
Pros: Durable, Accommodates All Cup Sizes, Fast, Easy to use, Stylish, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
KEURIG - They stand behind their product
on July 29, 2011
Posted by: Fitz
from Chesapeake, VA
The B70 delivers and excellent cup of coffee! I have owned three of these units since May of 2009 and use it every day. The pump, however, has failed on each of these units within a years time. I use bottle water and the charcoal filter with my unit. I usually descale the unit every two months. The problem, however, still seems to persist. It seems as though the pumps will last only about eight to ten months. The problem starts with the unit delivering "short" cups until the pump eventually fails. I contacted Customer Service each time and the representatives have always been very pleasant and helpful. Each time, Keurig has replaced the unit [...] FREE OF CHARGE. You cannot ask for anything better! Keurig does STAND BEHIND THEIR PRODUCT!!! How many other companies can say that? I would definitely recommend Keurig products to friends and family.
Pros: Excellent cup of coffee
I would recommend this to a friend!
Written by a customer while visiting keurig.com