Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
1
Disappointed
on July 1, 2012
Posted by: Mom2Boys
from Highland, IN
Stopped brewing correct cup sizes after a few months. Descaled and cleaned the machine more often. After 1.5 years the machine started having water pour back into the water chamber. Around 2 years it started leaking. We changed out water chamber but it is still leaking and not brewing correct cup sizes. Very disappointed that it did not last past 2 years.
Pros: Accommodates All Cup Sizes
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Not worth the money
on July 1, 2012
Posted by: Jodi
from Turnersville, NJ
This was great as long as it worked. The pump went bad after only 1 1/2 yrs and water started to trickle back into the water holder. When I called Keurig, they did not do anything for me because I did not have the original receipt. This was a gift, a very expensive one at that. I don't think I would buy another with customer service like that.
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Great product but only lasted 16 months
on June 27, 2012
Posted by: CB
from Phoenix, AZ
GREAT machine - love it. Changed our lives (per se) in the culinary beverage kitchen. Great tasting black tea for iced teas and all coffees and hot chocolates. We used it daily 6x a day and it only lasted 16 months. Probably closer to 15 months. The KCups are expensive unless you get them at [@] - 80 cups for [$]. Great deal for coffee but for Black Tea - best I can find is 18 cups for [$]. So - when and if I'm on a budget, I have to make sun tea. Love this machine but if you're having to be economical and be on a budget, the price of the Kcups might have to be cut out.
Pros: No mess clean up, Fast and Easy, Visually appealing, Quiet
Cons: Didn't last long
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Makes good coffee... when it works.
on June 25, 2012
Posted by: Lorraine aka FED UP by the shore
from Narragansett, RI
We purchased our Keurig Platinum approximately 4 years ago and we love the way our coffee tastes. That being said... It has broken down EVERY YEAR since we got it. It's wonderful that Keurig is willing to replace it for free every year but really... Do you not realize that there is a problem? The first time was my fault. I didn't realize that you were supposed to descale it regardless of whether or not the indicator light was on. This will be our 4th replacement that I called for today and they refuse to upgrade me even though I've agreed to pay the difference. As usual, when someone is the only game in town, they couldn't care less about customer satisfaction.
Pros: Fast, Accommodates All Cup Sizes, Multiple Settings, Easy to use
Cons: Pricey / Poor Value, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
I love this product...
on June 24, 2012
Posted by: Happy coffee drinker
from Cottonwood, AZ
Used everyday to make my coffee. Used to stop and purchase coffee at drive throughs but now, I make my own. Even purchased a single cup maker for son in college and suggested a maker like mine for two friends who love it too. Good job Keurig! Had a slight problem with my maker and they sent me a new one that started my warranty over again. Can't beat the customer service.
Pros: Fast, Stylish, Easy to use, Multiple Settings, Amazing product, Durable, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Brews great coffee when its working
on June 23, 2012
Posted by: Rick2905
from Chesapeake, VA
I have owned 3 of these brewers...2 stopped working after 13 months and 1 stopped working after 4 months. When they are working, they are the best...unfortunately the quality is not what you would expect for something in this price range. Expect to replace it at least every year if not sooner. Customer service is good about sending a replacement, but then you have to send parts back to them and pay for shipping and spend your time doing it. Its time for Keurig to start producing a better quality brewer than last a little longer than a few months.
Pros: Fast, Stylish, Easy to use, Multiple Settings, Accommodates All Cup Sizes
Cons: Quality, Pricey / Poor Value, Durable
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
BREWER IS NOT WORTH THE PRICE
on June 21, 2012
Posted by: keliz
from Colorado Springs, CO
We purchased this brewer in Dec. 2011 and have had no less than 4 replacement units. Each one stops working after a couple weeks and it is frustrating. A call to corporate office didnt solve the problem. I am getting my 5th unit lets see what happens...I'll keep you updated.
Cons: Continual breakage, Fragile, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
NOT reliable
on June 21, 2012
Posted by: Mrs_D
from Clemson, SC
I am using my 2nd Platinum Plus brewer. The first one only lasted 5 months before it stopped brewing. I had to argue with the Customer Service rep in order to get them to agree that I needed a replacement. The replacement has lasted 13 months - 1 month out of the warranty period - and has now stopped working. It seems as though the parts wear out easily or the internal controls get fried or something. These brewers are too expensive to not last longer. Even though I enjoy the convenience and the variety of my Keurig brewer, I am skeptical about purchasing another one.
Pros: Fast, Stylish, Easy to use, Multiple Settings
Cons: Noisy, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com