Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
1
Do not waste your money
on May 9, 2011
Posted by: Charlie
from Oak Ridge, TN
The brewer is badly engineered. The water line to the reservoir is too small, often causing an air bubble to lodge in the line. The brewer frequently makes a "short" cup of coffee when a larger size is selected. I've had many, many problems with this brewer in the past few months, and I would strongly recommend that someone purchase a different model.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Wasn't reliable for me.
on May 10, 2011
Posted by: Goose
from Manchester NH
Verified Purchase:No
I am the only coffee drinker in the home, I expected this appliance to last longer than two years. The pump failed and Keurig won't fix it, though they do offer a % off the price of a replacement model purchased thru their website. For nearly $200 the machine should have worked for many years with only household use....
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Keurig customer service rocks!
on May 11, 2011
Posted by: Java Jill
from Silver Spring, MD
I received my Keurig Platinum for Christmas from my wonderful husband, and by May it was short-cupping me. Instead of messing around with it I called customer service and worked with one of their reps to troubleshoot my machine. All seemed well but one week later it was short-cupping me again. After 5 minutes on the phone with customer service and no hassle whastsoever (just address and brewer verification) a new Keurig was on it's way to me, free of charge and essentially on the "honor system", and all I had to do was ship back a small, lightweight part that fits into a padded envelope within 30 days and could do so after my new brewer arrived if I wanted to keep using what I had for the time being. So while there was an issue, it was resolved simply, efficiently, and in such a positive way that as a consumer I honestly don't mind the little blip that I've had. I honestly don't know what other people are complaining about when it's so easy to resolve the issue!
Pros: Stylish, Multiple Settings, Easy to use, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Wish It would work ALL the time!
on May 11, 2011
Posted by: Maureen
from Yarmouth NS Canada
This will be my THIRD REPLACEMENT!! My Mom had Four, than just gave up and went to another Brand. Shame becuase I/we really loved the coffee,and the "ease". Started slowing down and making a "brrrr",noise,then NOTHING! This one only lasted 2 1/2 months! Keurig FIX these Brewers to LAST PLEASE!!!
Pros: Multiple Settings, Accommodates All Cup Sizes, Stylish, Durable, Easy to use
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Not as good as the "original"
on May 14, 2011
Posted by: Coffee gRue
from Fredbg,VA
Verified Purchase:No
I use my Keurig for coffees, teas, cocoa...and for hot water for soup or even instant mashed potatoes. I clean and descale it--it takes a little more flushing than the instructions imply in order to not "curdle" the cream. I had received the 1st one in 2004 as a wedding gift, and replaced and upgraded it (not due to failure, but for "the newer, shinier, quieter deal") 6 years later. The Platinum has been fine--but at 16 months, it has started to have brew malfunctions: less water than selected, or no water at all. I power it on and off to "reset" it and that appears to help it recover for a while. Reading the reviews here gives me the impression that it will get worse soon.
Pros: Accommodates All Cup Sizes, Easy to use
Cons: Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
b70 durability is terrible
on May 14, 2011
Posted by: Jerry the unsatisfied customer :(
from Franklin,Ohio.
Keurig wake up. all the complaints. Fix the problem. The Mini I bought works great and has for 4 yrs. but the b 70 is terrible,(being nice).This will be my third.Yes your great at replacing the coffee maker. But the stress of not knowing if your going to wake up to coffee is getting old.Make a durable maker and you'll continue to have happy people. if it continues the word is getting around of how bad a product you make. I have a [$]coffee maker more durable.
Pros: The coffee is great, Multiple Settings, Easy to use, Stylish, Accommodates All Cup Sizes
Cons: Fragile, No durability
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Second Brewer in Two Years Has Died
on May 15, 2011
Posted by: Amy
from Fort Leavenworth, KS
Verified Purchase:No
This is my second brewer; this one has lasted close to a year as well. Both started to fail a few months prior to their "death" and now I'm wondering what to do when it comes to replacing this unit. While I love the simplicity of the unit, it's a pricey piece to replace every year.
Pros: Easy to use, Accommodates All Cup Sizes
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Like this machine overall.
on May 15, 2011
Posted by: ganjaboat
from Las Vegas, NV
I love this product. One thing about this coffee maker is that it offers 4 different cup sizes to choose from. The one problem with this is that the largest cup is about 1/2 the size of a travel mug (maybe 60% full, then you can add your creamer but I dont need that much creamer myself; more coffee) :) overall I would get this machine for anyone. great gift. people will love it. They do have a pretty large selection of coffee to choose from...I am sill waiting for Tim Hortons to get on the list! :)
Pros: Stylish, Easy to use
Cons: Larger LARGE cup size plz, Limited Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com