Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
4
Big Step Above!
on April 6, 2014
Posted by: NY Nightingale
from Port Angeles, WA
Previously owned a Hamilton Beach combo single-cup/pot brewer. Though I liked it, I'm amazed at the difference in brew time and coffee taste with my new Keurig. I love the convenience, especially the lack of mess, with the K-Cups, but wish they were a bit less expensive. My only other con would be coffee temperature. Even with the heat adjustment maxed out, once creamer has been added, my coffee isn't quite as hot as I would prefer. All in all, however, the Keurig brews a great cup 'a Joe! Have tried multiple coffee types and haven't hit a clunker yet.
Pros: Easy to use, Fast, Accommodates All Cup Sizes, Durable, Multiple Settings
Cons: Could be a little hotter, Wish K-cups Were Cheaper
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Brewer lasted 1 week before
on April 6, 2014
Posted by: Deputydog
from Spokane, Wa
Purchased this at Costco and within 1 week, began getting a "prime" issue. I called into keurig numerous times trying to resolve it but it continued. They finally sent me a new brewer under warranty. Hope this is a better unit than my first one.
Pros: Easy to use, Fast
Cons: Prime issue, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Lemon Alert!
on April 6, 2014
Posted by: Jo
from Denver, CO
Bought the first one at Costco in early March. The pump failed within three weeks and I returned it for a replacement. The pump on the second one failed after only 5 days, and I returned it yesterday. This is pathetic! For the price, they need to have a much better design and perhaps some quality-control in the manufacturing process. I've had my mini for three years with nary a problem, and I've gone back to using it.
Cons: Pump Fails Immediately
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
HAS WORKED WELL...MOSTLY.
on April 4, 2014
Posted by: Den
from CR, IA
I have had my Keurig for almost 3 years now. On average, I drink about 3 cups of coffee per day. I always leave the machine on and the only time I have had a problem with it was just recently. It wouldn't pump water and the control buttons wouldn't work. After turning it off and on, unplugging it, it finally made a cup of coffee. Later, I descaled it with vinegar and it has been working just fine. One thing to note, for the last couple of years, I have never taken the water tank out of the machine, except to clean it. I fill the tank with a measuring cup, which prevents any water leakage when taking the tank out or putting it in. Not sure if that makes a difference, but for the most part, it's lasted pretty well and still makes a great cup of coffee.
Pros: Multiple Settings, Easy to use, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Great looking unit...but Prime issues!
on April 4, 2014
Posted by: Jason Ashby
from Spring Creek, Nevada
I have owned three versions of the Keurig brewers over the years and I am a huge fan of them. I even purchased one for our office and is a huge hit there as well. A few months ago I decided to spoil myself for my birthday and broke down to purchase the high end Keurig K70 platinum model. I have owned this unit for about 2 months and have gone through (3) K70 brewers already. The issue being the Prime function. My first K70 unit lasted about a month before the Prime function became an issue then the next two warranty replacements both lasted about a week or so before the Prime issue surfaced again! When the Prime issue surfaces, I will shut of the unit and unplug it to reset it...then plug it back in & it will work. It will work for one cup until the blue light starts blinking and the LCD screen states Prime, so you start the process all over again for each cup. However - I discovered if you run just water through it then the Prime issue doesn't occur...only when you put a K-cup in it does the Prime issue surfaces. I love the look of the unit and again I am a huge fan of Keurig...however they need to get this issue resolved as it is extremely frustrating especially when you pay top dollar for these units. Keurig customer service representatives have been very friendly and helpful. They have treated me very well through these issues, but it is still very discouraging and eventually comical!
Pros: Easy to use, Accommodates All Cup Sizes, Multiple Settings, Stylish, Fast
Cons: Pricey / Poor Value
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Great Customer Service
on April 3, 2014
Posted by: Darren
from Simi Valley
Our machine quit working after 16 months of heavy daily usage. Called customer service, answered a few questions, 2 days later received a brand new unit, cannot ask for better support than that. Bought our first brewer around 4 years ago, took it to our vacation home as it was noisy, but still worked well. Purchased the Platinum as an upgrade and was satisfied. De-scaled it a couple of times and then it just stopped pumping water. In this day and age I was amazed that the sent me a replacement for no cost after a over a year. I am not used to that type of service to be honest. Most companies just don't care.
Pros: Accommodates All Cup Sizes, Fast, Multiple Settings, Easy to use
Cons: Noisy
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Great brewer!
on April 1, 2014
Posted by: Mary
from Saratoga Springs, Ny
I go from regular coffee to decaf and tea everyday. Easy to use and switch between size of cups. Will use for ice tea and ice coffee when the weather gets warmer. Also like the rinse option.
Pros: Stylish, Durable, Fast, Accommodates All Cup Sizes, Easy to use, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
DO NOT WASTE YOUR $$$ ** WORTHLESS
on March 31, 2014
Posted by: J
from NY
I bought the top of the line unit a few years ago and it worked intermittently after the first few months. I recently purchased another and it STOPPED WORKING AFTER A FEW WEEKS. I have returned that unit. My friend purchased 2 of these the other day for home and office and he is returning both of them after hearing about mine. This is a great idea but it's ABSURD how many of these units do not work properly. These are TOO EXPENSIVE to be be made with such poor quality.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com