Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
Great Coffee Maker
on July 17, 2012
Posted by: Sedgrick Warren
from San Jose, CA
I'm writing this review because after reading reviews by others I needed to pass this on. I thought my machine had broken because while cleaning it the unit stopped working. I think what happened is during a cleaning cycle I was running hot water through it. When I was done my wife added cold water to finish the clean cycle. I believe the two extreme temperatures caused the unit to malfunction momentarily. The next day the unit performed as though nothing ever happened making perfect cups of coffee once again. My Kuering is over 2 yrs old and works perfectly and here's why. You should clean it at least once per month, 2 months at the least. My wife waited 3 months this last time and it was a major problem getting it cleaned and operating to factory specs again requiring at least 15 runs of vinegar through the machine. If you clean your Kuerig often it should last years. I recommend at least once per month.
Pros: Accommodates All Cup Sizes, Durable, Great when it's working, Multiple Settings, Easy to use
Cons: Get's noisy after 2 yrs
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
B60 machine
on July 16, 2012
Posted by: Dr.A
from Brampton Ontario Canada
I have often heard prior to my first purchase that these machines are awesome for a great consistant cup of coffee. This is true...My concern is the complaints about the machine not lasting long. My machine is leaking and ruined my countertop after one year & 5 months.Waranty is up so they offered me the platinum for 79 bucks. i will think positive & take it.I wanted a new countertop anyway so not that big of an issue.I will keep you posted on how long this one lasts...
Pros: Multiple Settings, Fast, Accommodates All Cup Sizes, Stylish, Easy to use
Cons: Pricey / Poor Value
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
3
LONG TIME CUSTOMER DISAPPOINTED...
on July 15, 2012
Posted by: Liz
from Fairfax, VA
We have used the Keurig system at home since 2003. Our brewer failed in 2007 and again in 2011. Both times, it was happily replaced by Keurig. The 2011 brewer failed in 2012 and Keurig would not happily replace but only offered a discount on the replacement. It's an expensive coffee maker to last just over a year. I will look at other manufacturers now that the K-cup technology is available outside Keurig. Disappointed but the customer service reps were very nice and helpful, and apolgetic they could not do more to help.
Pros: Fast
Cons: HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Not that impressed with Keurig
on July 14, 2012
Posted by: William that has no coffee
from Northport, Al.
Over the past few years I have purchased 3 Keurig coffee makers. One Limited Edition brewer that actually still works and two Platinum brewers that no longer work at all. My latest Platinum brewer died last week. It is ridiculous to spend this kind of hard earned money on an inferior product that can't stand up to making a few cups of coffee a week. I'm not an avid coffee drinker but I would like for it to make a cup when I do want one. I guess I'll have to go back to the old style of coffee makers with the filters for $20 a piece. At least there dependable, will work and not to mention are a lot more inexpensive.
Pros: Accommodates All Cup Sizes, Fast, Easy to use, Convienent
Cons: Quality components, Length of service, Durability
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Poor investment
on July 14, 2012
Posted by: Going back to Starbucks
from Honolulu, Hawaii
This was a good machine. Although it would be great if the temperature could be hotter. I love my coffee very hot. As with all the the other reviews, the machine doesn't last long. My machine started leaking and now the machine doesn't turn on. I've had the machine for less than 2 years and for the price that I paid--it should have lasted longer!!
Cons: HARD TO CLEAN, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Great coffee! - When it worked.
on July 14, 2012
Posted by: Addicted2Caffeine
from Vancouver, WA
Best coffee I've ever had, but after 18 months it stopped brewing. Descaling it didn't help. Customer service was unwilling to help because it was out of warranty. They said I didn't descale it enough so it was my fault. I argued that a machine that cost so much should last more than 18 months. In the end, they agreed to send me a new one for free as a "one time courtesy." I took the old brewer apart, and found that it had been leaking for some time from one of the pumps onto another pump which caused that pump to rust and stop working. Clearly a manufacturing defect. Will not buy another keurig brewer.
Pros: Stylish, Easy to use, Multiple Settings, Fast
Cons: Pricey / Poor Value, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Good coffee, but poor quality brewer
on July 13, 2012
Posted by: Disappointed Grandma
from Titusville, FL
I purchased my first Keurig in Dec. 2010, by April 2011, it no longer worked and was replaced under warranty. Now, only two years later (June 2012), the second brewer no longer works either. I only brew coffee 3 or 4 times per week and only used reverse osmosis or purified water for brewing. With the limited use of my brewer, along with the costs of the machine and k-cups, it seems like the value of the system is questionable. I enjoyed the coffees that I brewed, but I don't think the good taste of a couple of cups of coffee offset the lack of reliability and costs involved with the system.
Pros: Fast, Easy to use, Multiple Settings, Accommodates All Cup Sizes
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Machine needs to last longer!!!!!!!!!!
on July 12, 2012
Posted by: honest
from British Columbia, CA
I have had many Keurig machines, and although Customer Service always replaces them within the year, it is still very frustrating. I love the coffee and convenience, but to spend [$] on a machine that only lasts one year is completely ridiculous.Keurig: You need to produce a more reliable machine otherwise in a couple years you will be on the unemployment line.
Cons: Durability
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com