Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
I love this machine!
on July 21, 2012
Posted by: Carolina girl
from Indy
I just love this machine. I bought it because I tend to waste more coffee in a regular coffee maker than I drink. I thought it would be hard to set up or program when I pulled it out of the box but it is not. It comes with easy instructions and just a few step and then you are on your way to something amazing! You will love this coffee maker! I plan to buy one for my mother in law for Christmas! :)
Pros: Multiple Settings, Accommodates All Cup Sizes, Stylish, Fast, Easy to use, Durable
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Not long lasting
on July 21, 2012
Posted by: Disappointed
from Vancouver, WA
I find it interesting that the same problems that people are having with this system is exactly what has happened to mine. I to have the platinum brewer and it worked great for the past 15 months. Its now belly-up and I am stuck with a bunch of k-cups and no brewer. Now I wish I wouldn't have given my Tassimo system away. Will not buy again or recommend.
Pros: Easy to use
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
I am on my fourth one
on July 20, 2012
Posted by: In need of coffee
from Houston, Texas
Was very pleased with the product until it stopped working. Followed all directions and cleaned when required, however, once it goes, you are stuck.. Have purchased four all together now and the same with each one. When contacting Service they indicate that it was not cleaned or descaled properly. Really? After 4 of them, I should be an expert by now.
Pros: Stylish, Easy to use
Cons: Pricey / Poor Value, Fragile, Noisy
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
WAS......... ready to buy one today
on July 20, 2012
Posted by: Susan
from Buford, GA
I was ready to walk out the door and buy one this morning but thought I would check the reviews. OUCH, I huess I will keep looking or wait until they figure out how to make them last longer than a month after warrenty
Written by a customer while visiting keurig.com
Customer Rating
5
Maybe I'm Just One of the Lucky Ones
on July 19, 2012
Posted by: Tea Drinker
from Anchorage, Alaska
I purchased my brewer over five years ago in March of 2007. I've never had a single problem with it. I'm not sure if they've changed manufacturers since mine was made and that's why so many people are having problems with their more recent purchases. I use unfiltered city water and only descale about once every 6 months. I always unplug it when it's not in use and remove the water reservior to drain on a towel. I also run a cycle of water through before I brew to empty out the old water in the boiler that's been sitting in it all night. I'm not sure if these habits have increased the life span of my brewer but it's working for me.
Pros: Stylish, Multiple Settings, Accommodates All Cup Sizes, Fast, Durable, Easy to use
Cons: Noisy
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Lets try #3
on July 18, 2012
Posted by: Matt
from Central, CT
Just spent a bunch of $$ on a few months supply of K-cups, and for the third time now, I have no machine to use them in. I've bought 2 and had one replaced for free, but the warranted is done on my recent one, so back to the store I go to waste more money on this system. If you can get yours to last for more than 18months, you are lucky. Bottled water and regular descaling had zero effect on the life of this latest machine. Not really sure why I am bothering to buy another one, this is ridiculous
Pros: Easy to use, Multiple Settings, Stylish, Fast
Cons: Pricey / Poor Value, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Does Not Last
on July 18, 2012
Posted by: Was a fan
from Bloomington, MN
I'm on my third one in a year and a half. There is a design flaw that causes the unit to fail in 6-9 months. Customer service has been great at replacing them, but I would rather have a long term machine.
Pros: Fast, Easy to use
Cons: Poor Quality, Fragile, Doesn't last, Six month investment, Pricey / Poor Value, Expensive
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Best Coffee Maker I've Owned
on July 17, 2012
Posted by: Suzy Q
from Fall River, MA
I have owned my Keurig for 3 years and have never had a problem with it. It is used every day. I usually have 2 - 3 cups per day and my husband uses it twice. I love the fact you can adjust the temperature of the coffee. I have it as high as it goes and it's perfect. I also like that I can get hot water for oatmeal, tea, etc. immediately.
Pros: Fast, Accommodates All Cup Sizes, Easy to use
Cons: Noisy
I would recommend this to a friend!
Written by a customer while visiting keurig.com