Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
1
They don't last!!
on July 24, 2012
Posted by: 1 cup a day
from CT
We bought our 1st Keurig about 2 1/2 years ago...it was the smaller one ($99.99). It lasted about 3 months. Keurig sent us another one...very noisy...also lasted only 3 months. Read reviews on-line...not good. Decided to upgrade because the reviews for the Platinum were better. It died today...26 months old. I guess we should be thankful since, from reading the on-line reviews, the life expectancy for the Plantinum is about 18 months. I babied that machine...I de-scaled it every 3 months (even though the de-scale light did not come on), we only brewed 3 cups per day and the machine did not stay on for more than 1 hour per day. Keurig offered us another Platinum for [$]instead of the going rate of[$]. Not bad....however, "back in the day," you could rely on appliances lasting more than 1 1/2 years.
Pros: Easy to use, Fast
Cons: Fragile, Noisy
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Awesome!!
on July 24, 2012
Posted by: Jax
from grande prairie,ab
this is my second machine the last one lasted 4 years,which was great for the amount i used it!!!now i own the platinum and it is so awesome!!i got this one as a birthday gift!!
Pros: Accommodates All Cup Sizes, Dependable, Long lasting, Fast, Easy to use, Multiple Settings, Durable, Stylish
Cons: none
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Great concept! Poor design!
on July 24, 2012
Posted by: Teneka
from Roanoke, TX
I love my Keurig, WHEN IT WOULD WORK! After 10 months it had quit pumping water. I have multiple emails from the help desk offering all kinds of solutions to fix the problem. Just prior to the 1 year warranty time, I did take it back to BB&B and the manager said there was a constant flow of pump problems. I upgraded at that time to the Cuisinart machine. Thinking different brand would make a difference. Turns out, the pumps are made by the same company and guess what??? About 14 months in, the pump would decide when it would want to work. Never did it work when I had 8 boxes of K-Cups to choose from! I finally took it off the counter and let it start sitting in my garage. I do truly love the concept of Keurig, I just wished they'd admit there is a pump problem and fix it. All coffee makers utilize a pump system and after Mr. Coffee sat stashed in a tote in the garage, moved in and out of our travel trailer, it still is faithful, every morning at 4:45 waiting on me to pour the first cup..... Come on, Keuring, figure the pump problem out....please.
Pros: Fast, Stylish, Easy to use
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
disappointed
on July 23, 2012
Posted by: Hartt
from New York, NY
Even after descaling, the Keurig Platinum Brewer makes a weak cup of coffee- All pods taste like water after only 11 months of using it.
Pros: Easy to use, Fast
Cons: HARD TO CLEAN, Weak cup of cofee, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
No Complaints
on July 23, 2012
Posted by: Momo
from West Palm Beach Fl
I love my Keurig. Best coffee invention.
Pros: Multiple Settings, Accommodates All Cup Sizes, Durable, Fast, Easy to use, Stylish
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
5
Love my Platinum Keurig
on July 23, 2012
Posted by: Jrsygirlrealtor
from Fredericksburg, VA
I've read a lot of these reviews and people complain about their brewers just simply stopping and no longer working. Like any kitchen product it needs to be cleaned and properly maintained. I have one and so does my daughter. We both clean ours regularly and we have not had any problems. The grinds can get in the machine in places they shouldn't be if you don't clean it properly. Don't wait 4-5 months between cleanings. Come on would you wait that long to clean anything that you cook with? If so, I'm not coming to your house to eat. And if mine did stop working at some point in time, I would buy another!
Pros: Easy to use, Multiple Settings, Stylish, Durable, Accommodates All Cup Sizes, Fast
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Great but then stops working
on July 22, 2012
Posted by: RudiZ
from Holt, MI
I am currently on my THIRD Keurig and it once again has stopped working. I maintain it as instructed and the same thing has happened each time (read other reviews- this is a common thread.) Customer service is great and has sent me a new coffee maker but this time I am 3 months past the 12 month warranty. I have not yet called but am guessing (based upon other reviews)that I am out of luck. I love the convenience and the coffee, but an expensive machine like this should last longer than 15 months. BTW- my brother took my Mom's after she passed away (the basic model)and his also stopped working. He got 2 years out of it.
Pros: Easy to use, Accommodates All Cup Sizes, Stylish
Cons: Fragile, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
great while it worked
on July 21, 2012
Posted by: unhappy
from ohio
I liked my keurig while it worked, but sadly i am one of many whose maker stopped shortly after the warranty ran out. I just got off the phone with customer service...they offered me A new one at a discount. Ihung up and decided to look on my account to see the brewer that theywanted to sell me on discount. Adding to my frustration i read the review july 15,so i called cust service back and read that review to melissa with which she said that review could not be true. I used bottled water to brew my coffee,i descaled as instructed,and my brewer quit.this is a true review.if you want to pay alot for a brewer and jump through hoops to maintain it and buy a new one every 18 months. Keurig is for you.stay tuned.....i asked for a call back from corporate...lets see if they have the same standard answers that melissa kept repeating
Pros: Fast
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com