Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
3
i loved my keurig
on August 1, 2012
Posted by: rlb4kids
from kountze,tx
I absolutely loved my brewer, for a little over a year. Then it died. I cleaned it, and did everything right. If I'm going to pay over $150 for a coffee maker, I would like it to last. I would hope you would consider making these a little more durable.
Pros: Stylish, Fast, Multiple Settings, Easy to use, Accommodates All Cup Sizes
Cons: Pricey / Poor Value
Written by a customer while visiting keurig.com
Customer Rating
1
Disappointed in Quality of New Platinum
on July 29, 2012
Posted by: Unhappy Customer
from Memphis, TN
I am writing this review to comment on the poor quality of the newer Platinum Brewers. Three years ago I received a Platinum Brewer for Christmas and it's still going strong. (I do follow the recommended maintenance protocol, by the way, and also use filtered water.) Several months ago, based on the good experience with the first one, I bought a new Platinum Brewer for a cabin we were building and recently tried it out for the first time. Worked fine - for about a week, after which it quit working at all!!! The one I received in exchange for the defective one is noticeably cheaper in quality (though not in price!) The handle assembly which necessarily sees a lot of action each time you brew a cup is now made of thin, cheap plastic and has a lot play in it, i.e. wiggles around when used; so I cannot imagine it having any chance of holding up very long at all. It's only a matter of time before it breaks and renders the whole machine useless. In addition, I do not care for the redesign of the water reservoir. It is now seated over part of the left side of the drip tray where it interferes with the placement of a cup or mug. Having an older version of the same Keurig makes the differences in the two machines painfully and glaringly obvious. And those are only the differences that are readily visible - which of course makes one wonder how much cheaper the inner workings of the brewer are now. Judging by the number of recent bad reviews . . . well, confidence is low at this point - very low.
Cons: Fragile, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Still Works Great
on July 28, 2012
Posted by: Mechanically Inclined
from MSP MN
I had a problem with it not working. So I played with the water resevior ( taking it in and out ) and it worked. Now if it "does not work" I just push down on the resevior and it works.
Pros: Easy to use, Durable, Fast
Cons: HARD TO CLEAN
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
1
Only made 2 cups of coffee when it died
on July 27, 2012
Posted by: whitegardenia
from Garland, TX
wanted it to make tea and cocoa, So disappointed in this piece of ???
Pros: Stylish
Cons: Pricey / Poor Value, Quality is very poor
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Poor Quality Machine
on July 25, 2012
Posted by: Disappointed Customer
from East Coast
Machine stopped pumping water just after the year warrantee ran out (18 months). Customer service reps were very nice but not at all helpful with fixing the machine. I was told there was no known major issues with the machine. Then the next sentence was offered a more then 50% discount on a new one. Seemed odd to be given a 50% plus discount if there was no known major issues. I would wait for a more reliable version of the system.
Pros: Easy to use, Accommodates All Cup Sizes
Cons: Durable, Pricey / Poor Value, HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Disppointed
on July 25, 2012
Posted by: greyfox
from MA
It doesn't last long. All three last to 18-24 mos. This my third. The third one just died on me tonite. Even I do clean when it prompt de-scaling.
Pros: Easy to use, Stylish, Fast
Cons: Pricey / Poor Value, Noisy, HARD TO CLEAN, Short live to 18 mos
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Do not buy
on July 25, 2012
Posted by: sandy
from New York
I can tell you if you are out of the warranty all they will do is offer $38 towards a new brewer. I have had 2 and both have had major issues. It does not matter if you descale often or use distilled water, these brewers don't last. My first work leaked at 8 months, was replaced and that one lasted 10 months before I had major issues. I called and they told me to continue to descale etc. It lasted long enough to go out of warranty, hence the $38 discount. According to consumer repports all these types of brewers have the same problems.
Pros: Easy to use, Multiple Settings
Cons: Lasts 8-12 months, HARD TO CLEAN, Pricey / Poor Value, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
No Fuss and, MOST IMPORTANT NO MUSS
on July 24, 2012
Posted by: Bill
from South Jersey Shore
For day-in and day out use, the Kuerig is the best "pod-racer" in the pack. I was using an Aero-Press before, since everyone else in the house drinks that aweful, gaggy flavored stuff. The Kuerig has helped maintain return calm to the coffee times. What more can one ask of a humble appliance...
Pros: K-Cup gives me control, Multiple Settings, Easy to use, Very Little MESS, Brew Temp is perfect
I would recommend this to a friend!
Written by a customer while visiting keurig.com