Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
2
second Keurig in 2 years
on August 7, 2012
Posted by: Debbie
from New Hampshire
my second keurig. I hate that when they break you just have to throw them away. I wonder how many keurig machines are in our landfills. customer service said mine was probably clogged, yet I can "force" water through it by blowing into the overflow and placing my finger over the water intake. I think the problem lies in the computer part of it, I have to unplug it and reboot it every time. I'm not sure it's worth buying a third machine.
Pros: Multiple Settings, Accommodates All Cup Sizes, Stylish, Easy to use
Cons: Pricey / Poor Value, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Great Coffee Maker
on August 7, 2012
Posted by: Elisabeth
from Renton, WA
I have had this coffee maker for over 4 years and have never had a problem with it. I use it everyday and no longer waste pots of coffee or drink the entire pot of coffee. This was a great purchase and will replace with another one when I need to.
Pros: Multiple Settings, Durable, Easy to use, Fast
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Not for the long haul.
on August 7, 2012
Posted by: Possum
from Olathe, KS
I received my Keurig as a gift in late November of 2010 to use in my hospital room while I was being treated for leukemia. Loved it. It is now August of 2012 and my Keurig is dead. A coffee maker this expensive should last longer than that. Plus the K-cups are way too expensive. If you have money to burn, go for it. Otherwise, you will be disappointed in about a year and a half. BTW, I installed and repaired coffee brewers for almost 30 years.
Pros: Accommodates All Cup Sizes, Easy to use, Fast, Multiple Settings, Stylish
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Poor Quality
on August 7, 2012
Posted by: Back to the Bunn
from findlay, ohio
I have replaced this machine twice now. Seems to work well for the first 6 months then it becomes tempermental and stops working. I have read all the suggestions online on Burping the machine, De-scaling and ect. I am very displeased with this machine and will probably just go back to using a Bunn System.
Pros: Accommodates All Cup Sizes, Fast, Stylish
Cons: Noisy, Pricey / Poor Value, Fragile, HARD TO CLEAN, Complicated
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
No longer works
on August 7, 2012
Posted by: Too disappointed
from AL
I bought this machine in Dec. 2010. It is now Aug. 2012 and it is NOT working. I did everything suggested by the company, descaling, and cleaning the needle. I, too, called the company and got the standard "sorry", but you can get a brand new one at a discount price. Is that what they do? Make a product that lasts for 15 months and then sell you another lemon at a discount price?? C'mon! Where is the customer satisfaction, and making of quality products?
Pros: Stylish, Accommodates All Cup Sizes, Easy to use, Fast, Multiple Settings
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
It doesn't get any better than this!
on August 7, 2012
Posted by: tmjones
from Texas
Being a realist, I never thought I'd need anything other than my basic 1-cup brewer. A dear friend gifted me with my own brewer and I realized I was mistaken. It's easy to use and mess free. It's easy to clean the few dribbles there are. Now, I don't see how I could have done without my keurig.
Pros: Fast, Easy to use, Stylish, No fuss No Muss, Multiple Settings, Durable
Cons: No Bedside Service
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Very disappointed
on August 5, 2012
Posted by: bersgenie
from MI
Second Keurig that has failed, followed all instructions but it's a guessing game in the morning if I will get a cup of coffee or not, either will not brew, have to turn machine on and off a few times to get it to brew, OR it will start to brew and quit after a few drops, this started a month after the warranty expired, called Keurig and all they can say "it is not repairable and we can offer one at a reduced price" not helpful!!...years ago spent $30 on a coffee maker at [@]that will not quit unless I probably drop it !!...expected more from Keurig
Pros: Easy to use, Accommodates All Cup Sizes, Multiple Settings
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Brewer doesn't work properly
on August 2, 2012
Posted by: Thank goodness for Starbucks!
from Athens, GA
I wish I had read reviews of this product before we purchased less than a year ago, but my hubby is an impulse buyer and saw it on sale! The Platinum Brewer worked beautifully for 3 months, which we thought was going to be great to have for the holidays (since we do most of the entertaining), but we were sadly mistaken. The brewer stopped brewing full cups before the holidays and it was quite embarrassing to tell company they would have to get coffee from our local coffee shop because our "fancy" coffee brewer can't brew more than 2oz of coffee...At this point the brewer sometimes brews and we are lucky to get a 4oz cup (and that is with it set on the travel size mug), and this is after we did all the maintenance issues per the handbook and this website! The brewer hummms when you press the "brew" button and nothing ever happens. We have to turn it on and off before we may or may not get that 4oz cup of coffee that is SOOO strong you can't enjoy it.I have finally had enough and contacted customer service - so we will see what the results are - but based on the reviews I am not very confident in this product line or standing behind their product - I am thinking I should run out to [@] and buy that Cusinart Coffee Maker that I have been eyeing for several months while it is on sale - at least this time I would have done my researched before purchase.
Pros: Easy to use
Cons: Noisy, Doesn't last, Pricey / Poor Value, Slow, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com