Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
1
Time to consider changing brands
on August 16, 2012
Posted by: C K
from Connecticut
I am very disappointed that my Keurig platinum brewer is no longer working. We have only had this brewer less than 2 years. I clean it, de-scale it, use a water filter and knew it wasn't working well over the last month. Well, today it died, would not turn on, etc. Unfortunately there is no solution since it's not repairable. My friend has had her brewer longer than us and still on her first brewer. Not sure that I will purchase another brewer. To be determined…..
Pros: Convenient
Cons: Noisy, Lived less than 2 years, Used daily 3 or 4 cups, Short life expectancy, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Top notch coffee brewer
on August 14, 2012
Posted by: Alan
from Issaquah, WA
We have had our machine for several years now and really love it. It makes perfect cup of coffee every time. Great choice of coffees and teas though we wished there was oolong tea. No waste, no fuss, this is one great machine.
Pros: Stylish, Multiple Settings, Easy to use, Accommodates All Cup Sizes, Durable, Fast
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
1
Good Idea, Poor Execution
on August 14, 2012
Posted by: Joan
from Wisconsin
I have had this brewer twice. The first one lasted almost 1 year before it broke down. I did get a replacement, as it was still under warranty. However, the replacement lasted about 1-1/2 years before it started giving me problems. Of course, the warranty is now up. After recalibrating the brewer, it worked for 2 weeks and is now not working again. I have concluded, after talking with a customer service rep, that this is not a brewer to be used everyday. It should be advertised as a brewer for occasional use only (e.g., entertaining, weekends). This cost WAY TOO MUCH to last such a short period of time. Extremely disappointed, as I really liked the convenience.
Pros: Easy to use, Multiple Settings, Accommodates All Cup Sizes, Convenient
Cons: Bad investment, Not durable, Fragile, Not for everyday use, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
LOVE THIS BREWER!!!!!!!!!!!!!!!!!!!!!
on August 8, 2012
Posted by: farm family
from Pauline SC
we use this everyday many times(6) a day it makes a great cup of coffee
Pros: Stylish, Accommodates All Cup Sizes, Easy to use, Multiple Settings, Fast, Great coffee maker
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Died after 18 months
on August 8, 2012
Posted by: LD
from Oregon
It looks like we are not the only one with this problem. After only 18 months, the unit completely died and will no longer power on. Since it is just over the warranty, all that was offered was a discount on another machine. I asked if this was a frequent problem and of course was told it was not. But after reading other reviews it seems as though it is. These are very expensive machines to break down and stop working so soon.
Pros: Easy to use, Accommodates All Cup Sizes, Multiple Settings
Cons: Pricey / Poor Value, Bad electronics
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Weak coffee!
on August 7, 2012
Posted by: javalover
from toronto ontario
I like a large cup of coffee. If I select the large size the coffee is too weak. You need a brew strength selector. Any size beyond medium is unsatisfactory. Also your cups are way too expensive. I only use the refillable filter and will never buy the individual cups. Keurig is a great idea. Just finish it!
Pros: Fast, Easy to use
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Fantastic Brewer
on August 7, 2012
Posted by: R the collector
from Centennial, CO
This is our 2nd Keurig brewer and it is fantastic. Quiet & very easy to use, we brew with it several times a day. It looks great, the back lit water tank is a nice improvement. Our first was slow & very loud---this is fast & quiet and we are very happy with it. Hot or iced coffee/tea/coca, it is a wonderful product.
Pros: Accommodates All Cup Sizes, Stylish, Multiple Settings, Durable, Easy to use, Fast
Cons: none
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
great company and wonderful service.
on August 7, 2012
Posted by: Nana
from Vancouver Island BC
I like to be able to make one cup and not give up on great taste
Pros: Fast, Accommodates All Cup Sizes, Stylish, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com