Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
Awesome
on August 9, 2010
Posted by: Anonymous
from Houston, TX
If you read the owners manual there is no questions and is very user friendly. I would recommend the filter kit. LOVE IT! Buying for all my friends and family for Christmas!
Pros: Accommodates All Cup Sizes, Durable, Easy to use, Stylish, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Wished I hadn't bought these as gifts
on August 14, 2010
Posted by: Nanna
from IOWA
I really like my coffee pot. Used it weekly for Bible study 15 cups, daily one cup for myself. I bought others as gifts over a year ago and hear all the trouble they are having. They all drink numerous cups a day so the pots get used a lot. They report even though they clean it once a week, it just stops working. Not a good value when you have k-cups you can not use because the coffee pot is not working again.
Pros: Stylish, Accommodates All Cup Sizes, Multiple Settings, Easy to use
Cons: HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Don't bother buying this unit
on August 24, 2010
Posted by: lmwil
from Hamilton, TX
This is our 3rd Platinum unit only because it is 70 miles to the nearest store to return it, and we got tired of taking them back. Shuts off on its own every time we use it and has since we first got it. [...] We started with the Cusinart quiet model in Jan. 2010, had the same problem, so in reality it is our 4th coffee maker with this technology. Don't buy this product. We have pulled out our old B40 that is 4 years old and using it. Just have to put up with the noise on it.
Pros: Accommodates All Cup Sizes, Quiet when it works
Cons: Shuts OFF Constantly
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
I Threw 2 Out
on August 24, 2010
Posted by: QueenEliza
from Long Island, NY
Like everyone here, we didn't know how we lived without ours. After 14 months, our first one's motor pooped out. We cleaned it as per manufacturer's instructions. We called to troubleshoot and spoke to a tech. It was not overused or abused. No dropping, no damage whatsoever. It just pooped out. Fine. Warranty was over and they would ship another for a discounted rate that we paid for the purchase ourselves. Fine, a fluke we thought. Purchased our second machine. Water stopped sucking from reservoir after 5 months. Pulled off tube to make sure it was clean. No blockage there. Checked the top as per manufacturer's instructions. No block there. Called company and troubleshot with technician. Oops - need another machine. [...] Now what are the chances of me getting 2 "lemons"? Apparently pretty high because the same thing just happened to a friend of mine in another state. Bottom line: if you want a high-priced disposable coffeemaker, then buy it. I am very upset and disappointed. Now I see on this site and other sites that I'm not alone with my complaints.
Pros: GREAT While It Lasts
Cons: Replacements expensive, Breaks Down, Complicated, Defective, Not Reliable, HARD TO CLEAN, Must Call Tech
No, I would not recommend this to a friend.
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
5
QUICK AND EASY
on August 29, 2010
Posted by: VEGAS
from LAVERGNE, TENN.
Verified Purchase:No
A COFFE MACHINE THAT IS EASY TO USE AND HAS COFFEE AND OTHER DRINKS TO MAKE THE COFFEE DRINKING EXPERIENCE EXCELLENT. IT IS VERY STYLISH AND IS A COFFEE DRINKERS DREAM.......
Pros: Durable, Easy to use, Stylish, Accommodates All Cup Sizes, Multiple Settings
Cons: none
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Three months, no issues
on August 29, 2010
Posted by: Vansmack
from So Cal
I received the B70 as a gift three months ago, it has been used daily since then to make at least 6 cups, not all for me :). I have it set to automatically come on and shut off. Absolutely no problems experienced yet, everything works perfect as it did new out of the box, no clogging, no shutting off mid-cup, always perfect. Have tried a handful of coffee types and teas, still testing additional flavors. Family and friends have other models for much longer, they have not had any issues yet either and rave about their machines. It's nice that everyone can make the individual coffee they want. My kids love it too.
Pros: Coffee variety, Accommodates All Cup Sizes, Multiple Settings, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Two down
on August 29, 2010
Posted by: Shel
from San Antonio
I am on my second platnium brewer. I purchased my current brewer in February and it is already malfunctioning despite multiple cleanings. Very disappointed. Will try one more machine--maybe the cuisinart and then I'm done.
Pros: Multiple Settings
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
What a great product
on August 31, 2010
Posted by: Lizzie
from Renton, WA
I use my Keurig Platinum at least once every morning and have done so for about 2 years. I have had no problems with this machine and the K-Cup choices are great. I also use My K-Cup when I want to enjoy a cup of coffee that isn't available pre -measured.
Pros: Multiple Settings, Stylish, MAKES GREAT COFFEE, Durable, Easy to use, Accommodates All Cup Sizes
Cons: none
I would recommend this to a friend!
Written by a customer while visiting keurig.com