Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
Easy to use machine.
on August 19, 2012
Posted by: Gabby
from Seattle, WA
I really enjoy my machine. My family uses it beyond coffee and drinks. My kids will use it to heat water instead of using an over their head microwave. The uses for this machine went far beyond my anything I could have come up with. I did have a problem with it not running once. But I read that you can air out the water line so I tried it and it worked. Apparently sometimes a bubble will get trapped. Beyond that one single issue it's perfect!
Pros: Fast, Multiple Settings, Durable, Easy to use, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Does Not Last
on August 19, 2012
Posted by: Laura
from Greensboro, NC
I got my first one in February 2010. A year later, it died. Keurig was nice enough to replace it even though I was 11 days over warrenty. Now, a year and 1/2 later, it isn't brewing. I am so disappointed! I love my Keurig but, for the price I paid for it, it should last forever! I have a Mr. Coffee at my lake house and it is 15 years old and works fine. I guess I will have to go back to Mr. Coffee.
Pros: Easy to use, Fast, Accommodates All Cup Sizes, Stylish
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Does not last
on August 19, 2012
Posted by: Disappointed Consumer
from Smithfield, RI
I used this product for two cups a coffee a day. During summer used the hot water once a day. Machine would not turn on one morning. Was told by Keurig that it was my fault because I did not descale it. After 2.5 and [$] for the machine I expected better quality. Not worth the money for another machine and the kcups.
Pros: Fast
Cons: Died after 2 years, Pricey / Poor Value, Fragile, Not hot enough
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
LOVE my Platinum Brewer!
on August 18, 2012
Posted by: Keurig Lover
from Glendale, AZ
i've read other comments about Platinum brewer problems after a short time of use, but I'm here to tell you that I have had mine for over 4 years now, and have never had a single problem..works as good as the day I bought it! I love the convenience of the K-cups and the variety offered. Before buying my Keurig, I had a Senseo...The Keurig runs circles around it! I'm a happy Keurig customer!!
Pros: Durable, Multiple Settings, Stylish, Fast, Accommodates All Cup Sizes, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Another one bites the dust!
on August 18, 2012
Posted by: Halfpint
from New England
I love keurig coffee!! It has the best taste in each cup plus the machine is designed to make the perfect brew. I use it everday for my am coffee. I love that anyone can brew different sizes depending on how strong you want the coffee. It also comes in handy when you need a simple cup of hot water. Apparently, there is a flaw in this design somewhere as I am on my 3rd one and it again has stopped working. I take care of my Keurig like it is my own child but again the water pumps....and nothing comes out. This is what keeps happening. They replaced with no problem the first 2 times as still under the 1 year warranty but alas, I am 14 months into the last replaced one. It is unfortunate that an expensive and useful machine is such poor quality. I will miss my keurig coffee machine as it is time to move on to find on that is worth the mula.
Pros: Multiple Settings, Accommodates All Cup Sizes, Easy to use, Stylish
Cons: Pricey / Poor Value, Fragile
No, I would not recommend this to a friend.
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
1
Third brewer?
on August 18, 2012
Posted by: Coffee blues
from New mexico
Used my Keurig everyday. It does make a great cup of coffee........when it worked. I've bought 2 brewers so far but each have failed to last longer than just after my warranty is up. Descaled! Paper clipped! Plugged/unplugged! Talked to customer service who offered me this advice "it's like your car you have to maintain it too" really? I was offered a $100 dollar credit toward another brewer but will not be taking this offer up. Reading all the reviews that are similar to my Keurig experience lead me to believe that this company is failing to recognize that their product is not up to par or maybe they are a company who just doesn't care.... My only choice as a consumer is to not support a company who is not willing to go back to the drawing board and make a good product great.
Pros: Easy to use
Cons: HARD TO CLEAN, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Keurig Plat. Brew System Pays for Itself
on August 17, 2012
Posted by: Darkling
from Los Angeles, CA
This product is a very well made coffee maker and needs very minimal maintenance. It truly is a workhorse and in my opinion, the best value. The manual will tell you how to keep it in excellent working condition. I keep mine clean by breaking down the feeder assembly, cleaning it thoroughly, letting it air dry, then reassembling it. That entire process takes about an hour maximum. This is in addition to the process explained in the booklet. Using filtered water or bottled water also helps keeps things flowing after long usage and makes the coffee taste better. My two favourite aspects are the removable tray for larger travel mugs and the "brew your own" cup you can use for your own blends of coffee and/or tea. Very easy to use as well. I have used mine regularly for almost two years and I have only had a small problem which ended up to be my fault. The floater disc in the tank sometimes gets stuck after you remove the tank and hand clean it. A simple tap allows it to float again which stops the blinking blue light "Tank Empty" indicator. This has only happened to me once. Most coffees and teas typically cause no issues. However, when you make a thick drink like hot chocolate, the feeder jet may clog after it dries. Keurig makes it very simple to clean the brewing cup encasement. The Customer Support Department is also very friendly and eager to listen and help you through any issue. Thanks for your valuable time.
Pros: Stylish, Long lasting, Fast, Easy to clean, Accommodates All Cup Sizes, Easy to use, Multiple Settings, Durable
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
2
Third one under warranty
on August 16, 2012
Posted by: Hollywood
from Carrollton Texas
Love the concept but not durable at all. I'm on my third one, 2 replaced by warranty. Customer service is great on replacing them but for almost $200 they should last more than 6 months.
Pros: Fast
Cons: Doesnt last, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com