Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
2
2nd Keurig just died
on August 31, 2012
Posted by: Disappointed
from Louisville
I love the ease of the Keurig and not having to make a whole pot. The problem is that they don't last. This is my second Keurig to quit pumping the water correctly. Both lasted about a year and a half. They cost too much to last such a whort time.
Pros: Fast, Stylish, Easy to use
Cons: Not durable, Pricey / Poor Value
Written by a customer while visiting keurig.com
Customer Rating
3
Started dying @ 18 months
on August 30, 2012
Posted by: TXgnnr
from San Antonio, TX
A very attractive unit with pretty blue colored lights and a good looking/sleek profile. Unfortunately its durability is, IMHO, poor. I upgraded from the basic $99.99 (now $129.99) unit, which died at 11 months old, using some of my Platinum Reaward points. All was grand the first 18 months, then trouble settled in. I have never put anything through the unit except bottled water, so I know it is not a water quality issue. At about 18 months I had to "slap" the top of the unit to get it to brew. At 22 months, I had to slap the top and side of the unit to get it to brew. At 24 months it died a quiet, peaceful death. So, if you are looking for a trouble free unit for 18 months use, get one of these. If you are looking for a "work horse" get the "Office" model. It may not be as pretty as the Platinum and a bit noisy, but it will just keep on brewing.
Pros: Easy to use, Accommodates All Cup Sizes, Multiple Settings, Stylish, Fast
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Died after 1 1/2 years
on August 29, 2012
Posted by: Tom
from Seattle, WA
I like the coffee but it's just too expensive to replace the brewer every year and a half.
Pros: Easy to use, Fast
Cons: Short Life, Pricey / Poor Value, Fragile, Poor Quality, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
had this two years and now it's broken
on August 29, 2012
Posted by: kirsten
from connecticut
I love the idea behind the coffee brewer and when it works I love it. However this my forth brewer and i have tried everything online and the book says and now its still not working right. I called in and all they can do is offer me a discount on a new one, plus i have to return part of the old one. Not happy but will try again. I guess I'm a sucker for a one cup coffee maker.
Pros: Accommodates All Cup Sizes, Easy to use, Stylish, Multiple Settings, Fast
Cons: Pricey / Poor Value
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Not exactly...
on August 27, 2012
Posted by: Softy
from Silverdale, Wa.
I love the idea of the Keurig coffee maker. The coffee tastes as good as the coffee you buy. However, the programmable part of the unit is not reliable. After using this model and very sporadically I might add, I have found that the cup size I chose never made the full cup. I always had to run another cup. I called Keurig for help and did what they told me but it still didn't work right. I love the unit but I am very disappointed in it's operation. I am looking to buy another unit and as much as I love the idea I don't think it will be a Keurig.
Pros: Durable, Stylish, Easy to use, Multiple Settings, Fast
Cons: Limited Cup Sizes, Noisy
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Too hard to clean
on August 26, 2012
Posted by: Glenda
from Ohio
Loved it until the 30 day warranty was up and this message "Prime" came up on the window. It won't work until message goes away. I have done everything the book says (which isn't much), you're told to stick the end of a paper clip in the puncture holes...isn't technology great? But can't get it to go off for a reasonable amount of time. Can get it to go off long enough for 2-3 more cups, then it's back on again. Don't have time to fight with it in the mornings before work so end up going back to my old brewer (a free Gevalia) that still works great. I'm getting very frustrated, this was a lot of money and have to keep my old coffeemaker on counter for when this new fangled one lets me down!
Pros: Multiple Settings, Fast
Cons: Complicated, Pricey / Poor Value, HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Poorly made unit poor customer service!
on August 26, 2012
Posted by: imdawoman
from San Diego, Ca
My unit was purchased as a gift from my husband for Christmas. It functioned OK- it had occaisonal issues that my husband was always able to resolve. It was a total pain to clean/descale. We always maintained it as the manufacturer directed. One day it just STOPPED. No lights, no power no NOTHING. I called customer service and they told me the only thing they could do was offer me a replacement at the "discounted price" of [$]!! We have had the unit roughly 2.5 years- I really believe that something this pricy to buy and maintain (by having to buy k-cups) should last longer than that or be replaced for free.
Pros: Easy to use
Cons: Fragile, HARD TO CLEAN, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
keuring won't admit problem
on August 26, 2012
Posted by: Coffee Lover
from Austin, TX
Mine stopped working after 1 1/2 years and the warranty is up. Keurig says this is not a typical problem, but after reading the reviews I see that a breakdown is the normal and to have a machine last is not typical. I was offered a platinum brewer for about a $60 discount, which I don't feel is far. Keurig needs to fix their problems, not continue to sell expensive machines that don't last. My Keurig would not pick up the water from tank to brew, but when it did it only picked up enough to make 1/7th of a cup.
Cons: Noisy, HARD TO CLEAN, Pricey / Poor Value, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com