Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
2
Great if you can get it to work
on June 16, 2010
Posted by: Anonymous
from Chicago IL
I love the keurig platinum WHEN IT WORKS. I got my first one in oct 09 From the beginning it would at times not brew when I pressed brew. I would turn it on and off a few times or unplug and it would start brewing again. did the whole de-scale used filtered water. The problem got more and more frequent[...]the replacement unit worked great until a week ago, started doing the same thing, press brew and nothing. Unplug plug in run a few cups to get a normal flow and then the next day same thing. De-scaled it and same thing...this morning was the worst took me ten minutes and then it brewed a cup of water, luckily I left a cup under there because a few minutes later it randomly started brewing again. called keurig and was told to halfway unplug and replug five times. this sounded silly but ok. Now I have to wait for it to screw up again and then they will send another. I did get offered more free coffee, but it just seems wrong to be throwing all these in landfills. How can keurig be making any money when they have to send you several new brewers a year?
Pros: Stylish, Accommodates All Cup Sizes
Cons: Breaks easily, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
What a Joke!
on June 20, 2010
Posted by: 1 Cup Chump
from Washington State
Verified Purchase:No
I got the B70 for Father's Day yesterday, but it seems more like an April Fool's Day gift. We followed all the set up directions and it brewed a great cup of coffee last night. Then I got up this morning and the pump wouldn't work. I called the customer service number and some little clown was asking me for my email address and my mailing address, c'mon lady tell me how to fix this machine. She also was unable to locate any service technicians while we were on the phone. This whole scenario is a joke.
Cons: Fragile, Piece of junk
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Top Shelf Machine
on June 22, 2010
Posted by: MusicMan28
from Poconos PA
This was my Fathers day gift and my family hit a home run with this machine.Now they know what to get my for other holidays bring on the k-cups
Pros: Easy to use, Stylish, Accommodates All Cup Sizes, Multiple Settings, Durable
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
How many Keurigs will it take
on June 23, 2010
Posted by: anitaliangirl
from Connecticut
Ok so my story seems to be like everyone's I bought my first brewer and loved it I like flavored coffee my husband does not so this seemed perfect for us we drink a lot of coffee after 8 months the brewer just stopped working the menu light went out and it just stayed on "not ready" grateful for my warranty I contacted customer service they were very nice and they sent me a new brewer 2 months later the 2nd brewer starts leaking water all over the place once again I called I was sent a new water tank (which I never believed was the problem because the leak seemed to be under the brewer) after the new tank arrived and was replaced the water still kept leaking now I'm waiting for brewer number 3 seriously I have had $10 coffee pots last forever at[$] I'd expect more the concept it great when it works I love it seems to take up more of my time with problems though they will easily send you a new one but personally I'd rather just have 1 work right something in it's design is flawed and Keurig really needs to get back to the drawing board and fix it!
Pros: Accommodates All Cup Sizes, Multiple Settings, Easy to use
Cons: Stops working
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Do Not Buy
on June 23, 2010
Posted by: Disappointed customer
from Chesapeake, VA
Verified Purchase:No
I am now having to order my 3rd one via QVC in last 90 days. [...] THis one lasted 8 days. Unit just shuts off after making one cup of coffee everytime. Same as previous brewer. My family has owned 21 Keurigs collectively. I have written Keurig 3 times in last 18 days and they have yet to respond. I guess this is QVC problem. There won't be a 4th pot as I will return and give away all K-cups and contact Better Business Bureau and notify everyone I can. [...] Platinum is listed as not available at this time. Wonder why?
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
GREAT PRODUCT AND GREAT COMPANY!!!!
on June 23, 2010
Posted by: RC
from North Wilkesboro, North Carolina
Verified Purchase:No
I have had my Keurig for awhile. I was waiting to see how it done before I wrote my review. I have bought 4 so far for other family members. I only had a slight problem with one of them and Keurig quickly replaced it. They were great! We love our Keirig. After a couple of weeks of using our Keurig my husband got back out our old coffee maker. He said he thought it was better. He made two pots of coffee put it back up because the Keurig made the coffee far more superior than our old one did. He was so surprised. We have not used our old one since. I plan to buy more as gifts!! Thanks for such a wonderful product!!!!!
Pros: Stylish, Multiple Settings, Accommodates All Cup Sizes, Durable, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
I love my Keurig Brewer!!!
on June 24, 2010
Posted by: FDeane
from Stockton, CA
I originally bought a Keurig and had problems with it; shutting off, not making a full cup etc. I returned it and had the same problem with the replacement. I contacted Keurig about the problem and someone immediately contacted me and sent me another one. Long story short; I am on my 5th brewer and this one finally works the way it is supposed to. I have had it for 3 months and haven't had a problem with it at all. I absolutely love it and use it several times a day. I am a huge coffee drinker and I love being able to have a fresh cup anytime I want it without having to make a full pot. [...] Thank you.
Pros: Durable, Multiple Settings, Accommodates All Cup Sizes, Stylish, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
I love my Keurig platinum
on June 25, 2010
Posted by: Loving my brewer
from Baden,Pa
I have had my Keurig Platinum for at least 2 years and have never had a problem. I use it every day and it still only takes 1 minute to brew a 12 ounce cup of coffee. I would strongly recommend Keurig.
Pros: Stylish, Durable, Easy to use, Multiple Settings, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com