Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
4
Loved It Til It Quit
on September 3, 2012
Posted by: gini
from Kansas
Love Keurig. Love buying coffee from your site, because it is speedy and cost effective. Can't live without this wonderful coffee, so we were really bummed when our Keurig Platinum simply died this morning. We always use purified water in it. Can't figure out what happened, but ordered another one immediately!
Pros: Fast, Multiple Settings, Easy to use
Cons: Suddenly Quit
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Nothing but problems
on September 3, 2012
Posted by: Ron in the Colorado mountains
from Black Hawk, CO
In a 1 year period, I have gone through 4 new coffee makers and I am currently waiting for number 5 to be delivered. Tech support is great to work with but after 3-5 months of use, the coffee maker starts making 1/2 cups and tech support's solution is to just send me another new coffee maker. The de-liming proceedure takes 4 hours which is way to long. I did do it every 6 weeks or so and it still clogs up. For the overall costs, the coffee maker is just too much trouble to maintain. None of my other coffee makers ever caused me this much grief just to make a cup of coffee in the mornings.
Pros: Fast, Multiple Settings
Cons: HARD TO CLEAN, Fragile, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
The Coffee it makes is great
on September 3, 2012
Posted by: Gene
from Virginia Beach, VA
When I first purchased this coffee pot I tried a variety of different flavors and settled with Donut House Brand, and fell in love with it's taste. I bought it in March 2012 and use it 5 or 6 times a day with no problem. after spending 23 years in the U.S.N Submarine force drinking it Black and bitter makes you a specialist in coffee taste
Pros: Fast, Easy to use, Durable, Accommodates All Cup Sizes, Multiple Settings
Cons: HARD TO CLEAN
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Convenient but Too Short-Lived
on September 2, 2012
Posted by: Disgruntled
from Woodbridge, VA
I just replaced this coffee maker after two years and four months. I think that I maintained it rather well, but one day I noticed "de-scale" and I was unable to run the vinegar through the machine. The lights came on, but nothing doing. I did purchase a new one. Beware, the new B70 is different. It holds more water, but the water reservoir hangs over the front of the machine. The reservoir lid now flips open in the front, but it is not convenient to put in filtered water from the fridge that way. Because of the new lid design, I dropped the water reservoir and chipped my hardwood floor. I have always thought the the coffee was rather weak and watery, so I am looking forward to trying the 60 Kcups that came with it. I did not want to buy an entire box of coffee until I'd tried it.
Pros: Stylish
Cons: Pricey / Poor Value, Fragile, Noisy
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
third time a charm?
on September 2, 2012
Posted by: Good money after bad
from sacramento,ca
Third time a charm? We will see. The replacement (free) one just died after two months of warranty expiration. This was the replacement one that died a year ago. So, thats two of these in two years! Not a good testament for the quality. I agreed to the "discounted" price ([$])for a third machine because the wife loves it and we have a bunch of Kcups sitting around. This, i promise will be the last! poor quality! These things cost too much for this type of durability issues! I think we are on our way back to good ole' fashioned coffee maker, sorry Keurig, fix your problems and maybe you will keep your customers.
Pros: Accommodates All Cup Sizes, Multiple Settings
Cons: Pricey / Poor Value, HARD TO CLEAN, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Great
on September 1, 2012
Posted by: NateLV
from Las Vegas, NV
I just bought this coffe maker. It is the best machine I have every owned. Its great for everyday use. It's great if you have people in your house that like different types of coffee.
Pros: Stylish, Easy to use, Accommodates All Cup Sizes, Fast, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
I have burnt plastic smel
on September 1, 2012
Posted by: discusted
from Florissant Missouri
I have had the Platinum series for three weeks and have yet had a cup of coffee from it , the coffee and machine smell like burning plastic, I have performed all of the solutions suggested by Keurig and nothing works, I am now waiting for a new water container so it will be another week before I receive it, a month and still no coffee. Very disapointed in the product, after this last solution fails I'm requesting a new mating.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Help for the Prime code
on August 31, 2012
Posted by: CRA
from New Jersey
When I called Keurig regarding the Prime message coming on, he had me unplug the machine and then turn the on-off button off and on 3 or 4 times with unit unplugged. Then, he had me replug the unit in and it has been fine ever since. Hope this helps.
Pros: Stylish, Multiple Settings
Cons: Fragile, Coffee Is On The Weak
Written by a customer while visiting keurig.com