Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
1
Poor design
on September 12, 2012
Posted by: Jo
from Fort Worth, Texas
This product makes a great cup of coffee when it works. I travel a week at a time and it will not work if it has been setting unused. When I get home from travels, I have to descale, wait, descale again, wait, etc. The company will not stand by the product, even though I have had to call customer support several times. Their troubleshooting suggestions are worthless. Their only offer, if out of warranty, is to offer a reduced price on yet another coffee maker that will also have problems. Why do they not offer a re-design, and offer full replacement for the life of this defective product? This is probably the worst quality, high-priced product I have ever owned. The lack of support from the company makes it a double loser.
Pros: No Waste With Single Cup, Easy to use, Coffee tastes good, Stylish
Cons: Pricey / Poor Value, HARD TO CLEAN, Does not hold up
No, I would not recommend this to a friend.
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
5
So Disagree with others Con Reviews
on September 11, 2012
Posted by: Mikee
from Warner Robins, GA
I had a bit of a time when I first used it with the light flashing all the time, but merely lived with it by turning it off and back on, after a few times...it just stopped. No problem with cleaning, it being noisy, can make all size cups with mine, was a bit pricey...but I wouldnt give it up for anything now. The only question I have is how and where is the filter they sale goes...help there would be appreciated.
Pros: Multiple Settings, Durable, Accommodates All Cup Sizes, Stylish, Fast, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Good coffee, poor machine
on September 10, 2012
Posted by: dede
from Massachusetts
Loved it and the coffee for 20 months. One day it just started making half cups of coffee...then this week it just died. Have tried all the tips in the book but it just won't work..a few spurts of water and that is it. Am disappointed but got out my Krups pot that is over 10 yrs. old, and it still works. Wish the Keurig had a longer working life!!
Pros: Easy to use, Accommodates All Cup Sizes, Stylish, Multiple Settings
Cons: Pricey / Poor Value, Noisy, Short Working Life
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Will not brew after one year.
on September 9, 2012
Posted by: sleepy Scott
from Flower Mound, TX
Water pump went out and will not brew after only one year. Keurig will not replace despite other complaints regarding the water pump system especially between late 2009 to early 2010.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Poor reliability.
on September 7, 2012
Posted by: DP
from Washington, mi
We bought the Platinum series in 2010 from [@]. Stopped working after a year. Said Brewing, but no water came out to brew. Tried everything in the book to get it to brew again. Nothing worked. Poorly engineered. Keurig Customer service not any better. Stuck with boxes of K-Cups that I can't use now. Any Keurig Company management looking at these reviews/ product defect metrics?? I see a lot of negative reviews. Would not ever buy again.
Pros: Fast
Cons: HARD TO CLEAN, Complicated, Fragile, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
My machine broke in less than two years
on September 7, 2012
Posted by: Mike
from Baltimore, MD
I use my machine on weekends only and it broke in less than two years. It had been having issue for the last few months but it won't even brew now. Cleaned it twice and nothing helps. It is very expensive if I need to replace it every two years. It was great while it worked though. Sad to see such poor reliability.
Cons: HARD TO CLEAN, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
review
on September 7, 2012
Posted by: jackandtuck
from mass
like it.
Pros: Fast, Accommodates All Cup Sizes, Multiple Settings, Easy to use, Durable
Cons: HARD TO CLEAN, Noisy
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Do not buy ..!!!!! very short lived
on September 6, 2012
Posted by: Steph
from Virginia
Mine stopped brewing. .I kept up with the maintenance. I am very much disappointed. More so because of the fact that I recently purchased 2 boxes of assorted k-cups.
Pros: Easy to use
Cons: Fragile, Complicated, HARD TO CLEAN, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com