Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
1
Not Good
on April 20, 2010
Posted by: Lovey
from Alaska
I had the Platinum for three months and all of a sudden it would make one cup (maybe) and then shut off. Called CS and they walked me through a cleaning drill although I had just cleaned it thoroughly, then they tried to convince me the water was bad.....not. Next time I called CS I was almost in tears but they believed me and sent me a new one ASAP. It has been going ok since, I just hold my breath. MEANWHILE, I love the machine and the concept so I ordered one from [...]as a gift for my daughter and family. NOW I am in the process of sending that one back, for the same kinds of issues. [...] I agree with the fellow who said, why can't Keurig just admit the problem, send us a replacement and extend the warrantee.All in all I still love the machine and the coffee so will hang in there with them. Through it all I would still recommend as I believe they are trying to produce a quality product.
Cons: Faulty and unreliable
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Not Reliable
on April 21, 2010
Posted by: JC
from Strasburg, Co
Well I am on my 3rd B77. The first two had the same problem. The service was excellent, but I want the thing to work.
Pros: Multiple Settings, Easy to use
Cons: Can't get one that works
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
barely lasted 3 months!
on April 21, 2010
Posted by: coffee in the morning please
from NC
Looking back I wish I kept my Krups coffee maker as a back-up. If I had read the reviews or had known, I truly would have. My Keurig barely lasted 3mos. The Keurig rep I spoke to stood behind the product and immediately agreed to send a new one, but, reading the slew of reviews online, who knows how long it will last? As a pro, I like not cleaning a carafe. As a big con, I'd like to depend on getting a cup of coffee.
Pros: Easy to use
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Gone thru 2 in 12 months!!
on April 22, 2010
Posted by: Waiting for Coffee
from Michigan
Verified Purchase:No
W2 have gone through 2 of these units in less than 12 months. Originally purchased for wife from children for Mother's Day 2009 (May). Original machine would not brew a cup in July 2009. We brew on average 4-6 cups per day. Only use Kcups. Called Keurig support. Went thru all procedures of sticking paper clip in brewing needle, etc. Descaled multiple times. Keurig sent a new machine. On new machine at Keurig recommendation we installed the water filter they sell for the water resevoir. Just called in April 2010 to get a new one again because the machine did the same thing. Sounds like pump is running, but no water comes out, or it just spits out. It can't muster enough energy to brew a whole cup. We keep getting new ones because the machine cost almost $150. And when it works we like the coffee. I couldn't recommend because of the issues we have had with not one, but two units. Keurig has replaced the units because they are under warranty without question, but it is a big hassle.
Pros: Multiple Settings, Accommodates All Cup Sizes, Easy to use
Cons: Fragile, HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
two weeks
on April 23, 2010
Posted by: Not happy
from Baltimore MD
AFTER TWO WEEKS MY COFFEE BREWER STOP WORKING. Other than that it made a great cup of coffee.Now for the inconvenience.Thank you. It's not that I wouldn"t recommend this product because i do like it but right now I'm very upset.[$] is not cheap and for that you expect.that product to work alot longer than two weeks.
Pros: Multiple Settings, Stylish, Easy to use, Accommodates All Cup Sizes
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Good When it Works
on April 23, 2010
Posted by: Okie
from Oklahoma City
I too read the reviews before we "upgraded" to a nicer model. The first model is great, just the beginner and we never had a problem with it although it is loud. We got the never version even though some of the reviews mentioned it will stop working but they had replaced that model so we went ahead and got one. Well after about 3 months ours too wont work very well. I sent an email and they told me I have to call in, haven't done that yet. In reading another review I see I need to pump the water tank to get it to work, at least we will be able to make more than one cup. Will get on the phone with them today and get the warranty thing going. Other than that, we LOVE our coffee maker!
Pros: Stylish, Multiple Settings, Easy to use, Accommodates All Cup Sizes
Cons: Having some issues
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Quality lacking
on April 27, 2010
Posted by: the man
from orlando, FL
Got the brewer at Christmas, After a short time it would turn off during the reheat cycle. Notified Keurig and they sent another unit FREE. The second week I had it, it started to smell like hot insulation. Threw it out and am using the old machine. So much for quality. Love the coffee selections though.
Pros: Accommodates All Cup Sizes, Easy to use, Multiple Settings
Cons: HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Replacement after 1 month
on April 28, 2010
Posted by: Anonymous
from RI
Verified Purchase:No
My first B70 had problems almost immediately. I thought I did something wrong but then it started working on its own. As mentioned by so many others, the problem is reservoir-related. I commend Keurig for sending another one but even that had a delay because of stock issues. It would be a great machine if this common problem was not there but I am keeping my fingers crossed on #2.
Pros: Convenient, Accommodates All Cup Sizes, Stylish
Cons: Not Reliable
I would recommend this to a friend!
Written by a customer while visiting keurig.com