Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
1
Very Disappointed
on September 22, 2012
Posted by: Dissatisfied customer
from Troy, Mi
Only lasted 2 years.
Pros: Multiple Settings, Accommodates All Cup Sizes
Cons: Broke After 2 Years, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Great, but trouble down the road.
on September 22, 2012
Posted by: Coffee Addict
from Canton, GA
I absolutely loved the Patinum Keurig. I used it daily and it made great coffee. However, I have had some of the same problems others have mentioned. I used the vinegar for descaling and also called customer service and cleaned the needles as instructed. Nothing I did could get my Keurig to work correctly. It would sometimes put out about an ounce of water and sometimes a cup or two. It was completely random in it's delivery. After trying for 2 days to get it to work, I finally gave up. For the price of the Keurig, it should last much longer!!!! I think something is going wrong in the programing / elctronics part. Too bad, because it is a great item. However, the customer service is giving us another Keurig for a prorated price since it was out of warranty. Glad I called them for that at least. I just hope this one will last a few years.
Pros: Accommodates All Cup Sizes, Durable, Stylish, Easy to use, Multiple Settings, Fast
Cons: Lasted Only 21 Months, Pricey / Poor Value
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Did Not Last
on September 21, 2012
Posted by: L
from NY
I thought for the price I would get more than 1 year out of the pot
Cons: Lasted Only 1 Year, Very Disappointed
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Piece of Junk
on September 20, 2012
Posted by: Von the ex-customer
from Salt Lake City, UT
I just purchased my fourth full size Keurig brewer - only because the first three only lasted about a year each. I registered each of them and I have purchased all of my K cups from the Keurig on-line store. The only reason I have continued purchasing brewersfrom them is because I have built up points from my purchases and was able to use them to help purchase the brewers. I currently have an inventory of approximately $150 of K cups and needed another brewer in order to use them. But, from now on, I will purchase K cups one box at a time from a retail outlet and when this brewer dies (probably in about 1 year), I will buy another brand that lasts longer and is worth the money. And, I would think that this review will not be added to the web site.
Cons: HARD TO CLEAN, Pricey / Poor Value, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Unsure
on September 18, 2012
Posted by: Paula
from NH
This is my second brewer, and like the old one, it has a temp setting, which does not seem as hot as my old one. In addition, any brewing over 8 oz is just too bland and watered down. It seems like they sped up the brewing cycle, which in my mind means less time that the water is filtering through the coffee. I am disappointed.
Pros: Easy to use, Multiple Settings, Fast, Accommodates All Cup Sizes
Cons: Lrg Brews Lack Flavor, Hotest Setting Not Hot
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
very bummned
on September 15, 2012
Posted by: Chris S
from Sandy, Utah
Used mine every day but it's now not even brewing a third of a cup on the large setting, I have cleaned it many times and nothing helps.Very poor reliability for such an expensive coffee maker.. and after reading similar reviews for most of their products I don't think I will buy another..
Pros: Fast, Multiple Settings, Easy to use
Cons: HARD TO CLEAN, Noisy, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Not for everyday use
on September 13, 2012
Posted by: Five10mommy
from Metropolitan D.C.
Not for every day,long term use. Malfunctions right around the time of warranty expiration.
Pros: Stylish, Multiple Settings
Cons: Technical Problems
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
This is getting very expensive
on September 13, 2012
Posted by: Three Cup a Day Drinker
from Anchorage, AK
We have acquired and registered five Platinum Keurigs (one was a replacement for one that failed under warranty). We love the convenience and flexibility they provide and keep one in the kitchen and one in the game room. All but one have failed - supposedly because of impurities in the water. We purchased two Zero water systems and only use the filtered water from it, and we clean them with vinegar according to the recommended procedures. We still had our fourth one fail three days past its warranty date. We are using Zero water in the fifth one downstairs and fully expect it to fail as well 18 months after we bought it.
Pros: Stylish, Multiple Settings, Accommodates All Cup Sizes, Fast, Easy to use
Cons: Fails Even With Pure H2o, HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com