Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
3
Great machine, at least for 22 mos
on October 6, 2012
Posted by: ED
from Conn
Works great, when it works... JUst quit after 22 months. Seems to be a common complaint.. Quality control is lacking. I understand built in obsolesence, but this is absurd
Pros: Multiple Settings, Stylish, Easy to use, Fast
Cons: Fragile, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
2nd machine after 16 months
on October 5, 2012
Posted by: indiana keurig owner
from Portage, IN
I am on my 2nd machine after using the 1st one for 16 months. The pump quit working. Keurig did replace it - after I sent an email. My phone conversation with customer service got me no where. For the price I would hope the machine would brew more than 1 cup of coffee a day for 16 months. I am the only coffee/tea drinker in my house, which is why I bought the Keurig.
Pros: Easy to use, Fast, Multiple Settings
Cons: Pump malfunction, Pricey / Poor Value, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Awesome!
on October 4, 2012
Posted by: Libby
from Molino, Florida
I use it everyday.It is great because it is fast. Easy to clean. I pop the holder for the coffee out and add white vinegar to the reseroir then I run water throuh it after running the vinegar,until the vingar taste is out, just like brewing. Sometimes I have to reset it but it is my fault. All you have to do is get the book that came with it. I will always have a Keurig.
Pros: Very Fast, Easy to use, Durable, All Cup Size Use, Multiple Settings, Stylish, Accommodates All Cup Sizes, Fast
Cons: Sometimes I Have To Reset
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
too expensive to replace every year
on October 4, 2012
Posted by: gj
from indiana
Loved the machine but it only lasted 13 months. They are too expensive to replace that often. I have other coffee pots that have lasted way longer. This is too bad because the coffee is great.
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
so disappointed
on October 3, 2012
Posted by: disappointed
from WI
This machine is not worth the money. Like so many others that have posted reviews, ours broke down at about 1-1/2, 2 yr point. At first, it was slow and then it would drip only about 1/2 cup, then only an inch in the bottom of the cup and now it won't work at all. We only use filtered water, so I agree with many that this is not the problem. We use the vinegar according to Keurig suggestions on a very regular basis. Way too pricy to keep replacing that often. I would think that the manufactuer could easily see that there is a major flaw that so many of us are experiencing here. It would be one thing if it were an occassional problem with consumers, but there are so many complaints that I gave up reading them all! The people who have positive posts and would reccomend this product have only had their keurigs for a short time. I feel bad that they will most likely have issues that the majority of us have had here. After reading all the negative posts, I just find a very large flaw with a company that cannot or WILL NOT fix such an obvious problem and continues to market such a poor machine at such a high price. We will be taking our business elsewhere.
Pros: Accommodates All Cup Sizes
Cons: HARD TO CLEAN, Not durable, Pricey / Poor Value, Noisy
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
B70 air lock, goes back to prime
on October 2, 2012
Posted by: Debbie the Nurse
from Ottawa Ontario Canada
after making a cup, the machine goes to 'prime' rather than 'not ready yet'. There appears to be an air lock and the only way to get it to work is to unplug it or remove the reservoir and replace. Would like to return it, but there are no more where I bought it.
Pros: Accommodates All Cup Sizes, Fast, Stylish, Easy to use
Cons: Gets An Air Loc, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Not a loyal customer anymore
on October 1, 2012
Posted by: Not happy
from greensboro nc
Don't waste your money!!! I purchased one less than two years ago and it stopped brewing any water. I called customer service and tried cleaning the needles and descaling. Nothing worked. They offered me a discounted price to buy one which is the same price any customer can get at any retailer. Why would I spend more money on an expensive product that will break again. They didn't seem to care about the consumer and have lost money on all the kcups I would have bought for years to come!!!!
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Dead after 15 months of use
on September 29, 2012
Posted by: Billd888
from Redondo Beach, CA
Began having problems after the first months of ownership, called support and was told that there should have been a "descale" message on the display, never appeared until the system was 9 months old, cleaned it regularly anyway, but that didn't help. Cleaned it in April after seein the descale message and again in July. After July cleaning it only brewed about a half dozen cups and became completely unusable,plugged in, powered on, but no light on the display. All during the time it was working had constant problems with clogged needles from piercing the K-cups. Would not recommend to anyone.
Pros: Multiple Settings, Easy to use, Fast
Cons: Pricey / Poor Value, HARD TO CLEAN, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com