Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
1
Poor Quality, Never Again
on October 20, 2012
Posted by: Brian
from Exton, PA
I owned this brewer for a little over a year. Like the Keurig brewer it replaced, it began malfunctioning within a few months of purchase, until it reached the point where it would not brew at all. After many hours of cleaning, disassembling, flushing, descaling, etc., remains useless. The company offered to give me a a replacement brewer at a discount, which I declined. At this rate, my coffee is costing me too much in time and money. Had it with these brewers. Had it with Keurig.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Too bad loved the coffee
on October 18, 2012
Posted by: The best part of waking up......
from Seattle, WA
My Keurig was used every day. I loved the machine and the coffee, but like so many other reviews I read, mine just quit about a month after the warranty expired.I did the regular maintenance it still just stopped brewing. Very frustrating. I will not buy another one because they are just too expensive to replace every year.
Pros: Easy to use, Great coffee selection, Fast, Accommodates All Cup Sizes
Cons: Pricey / Poor Value, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Squeezed two years out of it...
on October 17, 2012
Posted by: Up all night
from Land of Entrapment
I've had this unit since Christmas 2010 and it started giving me issues almost nine months later. The pump started getting louder and started slowing down. I descaled it and have always used filtered water in it. I have the additional charcoal filter installed and it still needs to be cleaned frequently. Now I have to resort to advanced tactile remediation (hitting it) to get the water flowing. Probably needs to be redesigned with a stronger pump.
Pros: Stylish, Easy to use, Multiple Settings
Cons: Not built to last, HARD TO CLEAN
Written by a customer while visiting keurig.com
Customer Rating
5
works, great every thing they said it is
on October 16, 2012
Posted by: sipper
from st paul minnesota
love the system, not sure i would buy another, coffee product hard to get, no assortment packs other than the one that comes with the brewer.looks like they came out too soon without the coffee product to back it up. i am sure the are working to fix this.
Pros: Easy to use, Great System, Accommodates All Cup Sizes, Fast, Stylish, Multiple Settings
Cons: Poor Backup For Coffee
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Must have!
on October 14, 2012
Posted by: Treysi
from Honolulu, HI
I highly recommend this product to coffee drinkers. I bought my first Keurig single cup 3 years ago. It is still in good shape and working well but my husband wants to bring it to his office so I am buying the B70 Platinum Plus as a replacement. This product MUST HAVE!
Pros: Fast, Easy to use, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Don't buy this coffee maker
on October 14, 2012
Posted by: Shirley
from Michigan
This is our second coffee maker and this one is not working. Not worth the money you have to pay. They only last long enough to get past the warrant date.
Cons: Complicated, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Don't do it!
on October 14, 2012
Posted by: Sherbear
from simi ca
After a few months you MUST clean with vinegar after spending 1 hour running and rinsing. Such a pain, time consuming, and the result? Please repeat.....over and over. Will not reset unless you unplug multiple times, rinse,move lever up and down over and over. There are so many times it does not work, I often go to work without my coffee. HUGH disappointment. If you have hours available to fill, rinse , repeat you won't mind. I do not.... Worst maker I have ever had, short lived, pure aggravation EVER!
Cons: HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Loved it at first......no longer
on October 13, 2012
Posted by: K
from Albany, OR
I was in LOVE with my Keurig and I told everyone! I was an awesome salesperson for Keurig. Then just past the 1 year mark, mine started breaking down. Contact customer service and get a NUMBER...then after holding for 30 min you are told to view videos! Didn't help me. I have gone back and forth with about 6 numbers and no action. My Keurig is dead and the truth is paying the amount of money I paid for my Keurig and having to purchase a new one every year is not acceptable. If you can't afford to purchase a new machine each year this is not a good machine for you.
Pros: Easy to use, Stylish, Accommodates All Cup Sizes, Multiple Settings, Fast
Cons: Durability, Warrenty, Customer Service
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com