Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
1
Not worth it!
on October 24, 2012
Posted by: Larry
from Scottsdale, AZ
On my second unit..problems with both. First one not hot enough. Second one not has problem with "Prime" function and still not hot enough. Both units only months old.
Pros: Taste Is Good, Fast, Easy to use
Cons: Pricey / Poor Value, Not hot enough
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
So very quite
on October 23, 2012
Posted by: Stacy the coffee queen
from Port Allen, LA
I use mine every day and love how fast and quiet it is. I also love all the varieties of coffees offered. Thanks for an amazing invention! This is my second one. I bought a different one with only one cup choice, so this time I went all out.
Pros: Easy to use, Fast, Stylish, Accommodates All Cup Sizes, Multiple Settings, Durable
Cons: none
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
On my 4th One in Four Months!
on October 23, 2012
Posted by: Rob
from Ithaca, NY
I just had to order my 4th maker! Three have failed me in four months. I am not sure what to do if this fails me again. Why why why are they failing at such an early time? They must be very poorly made. This is my last attempt.
Pros: Fast, Easy to use
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Love It
on October 23, 2012
Posted by: Steve1907
from Ontario Canada
At first I was totally disapointed with this brewer, I was always getting the ""must prime" warning. Since I removed the black plastic screen filter at the bottom of the reservoir, never had the problem again. (the insert just slips off, and who needs it anyway there are screened filters inside the coffee pucks) Now it's fast and easy to use. I had sent this fix many times to customer suppot, but it just falls on deaf ears.
Pros: Fast, Stylish, Durable, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Tricks I've learned with my brewer.
on October 22, 2012
Posted by: Gigs
from SC
I too have the similar problems with the brewer not dispensing enough or even too much. If this happens unplug and clean the nozzles like the tech guys say, fill the tank with water (i use filtered water from my fridge always have), now plug it in remove the drip tray and put a measuring up under the brewer to catch just water. Run the brewer without a k-cup. you will get all sorts of amounts of water. Do this a few times. keeping the tank full all the time. KEYS TO PREVENTING THIS: -when the tank low level light comes on after a brew, fill it before turning the machine off it seems the machine wont refil the internal heated resivoir on properly on startup if there isnt enough water in the tank. -ALWAYS remove the K-cup after brewing, leaving it clogs the nozzles -keep the k-cup area clean, grounds tend to build up there. I've had this problem a few times, I am skilled maintenance technician and troubleshot the problem. Its a matter of water level before shutdown, removing the k-cup when done and keeping the k-cup area clean. This has worked for me for 8 months with no repeat incidents. My brewer is 2 years old and i love it.
Pros: Multiple Settings, Fast, Accommodates All Cup Sizes, Easy to use
Cons: Noisy, Fragile, HARD TO CLEAN
Written by a customer while visiting keurig.com
Customer Rating
4
Great Brewer
on October 22, 2012
Posted by: JackFlash
from Chicago, Il
Love my Keurig, but over time, I've found that the coffee doesn't come out as fast, even with proper maintenance. Not only do I have a Keurig at home, I also brought one to my office!
Pros: Accommodates All Cup Sizes, Easy to use, Durable, Multiple Settings
Cons: HARD TO CLEAN, No Longer Fast
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Does Not Last Very Long
on October 21, 2012
Posted by: Chiller
from Danville, VA
Love the concept and the idea of having a freash cup whenever you want it. Mine broke after a year and half and Keurig basically said tough luck and tough love. They did sell me one at a discounted price. I bought it and it will be the last one I ever buy.
Pros: Fast, Multiple Settings, Easy to use
Cons: Pricey / Poor Value, Breaks, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Love it but wish it lasted longer
on October 20, 2012
Posted by: John
from Reno
I love my Keurig. I bought it a year ago. I thought it would save me a lot of money at Starbucks. It did but it would have been better if it didn't break down after a year. At first I thought it was me until I read the reviews and seen that many people are having the exact same problems. I have over $50 worth of K Kups , so I have no choice but to buy another one. I bought a cheaper one this time. I figure if it was going to break anyway I might as well not spend as much.
Pros: Fast, Accommodates All Cup Sizes
Cons: Pricey / Poor Value, HARD TO CLEAN, Fragile, Noisy
I would recommend this to a friend!
Written by a customer while visiting keurig.com