Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
4
Love mine
on October 29, 2012
Posted by: Jenni
from Cleveland, OH
I love my Keurig. This is the second one I've had. My old one died and wouldn't make coffee anymore. Keurig Customer Service was amazing and replaced it at no charge. I was very happy since I paid so much for it and it only lasted a year. I will continue to love my Keurig because they stand behind their products!
Pros: Fast, Easy to use, Multiple Settings, Accommodates All Cup Sizes, Stylish
Cons: Pricey / Poor Value
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Not all it is cracked up to be
on October 28, 2012
Posted by: Lori
from Gulfport, MS
The thing worked less than it ever worked. I bought it expecting to be purchasing a quality product....boy was I ever surprised when it only made coffee if and when it felt like it, and never when I wanted a good cup of coffee.
Pros: Stylish
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
stopped working within a few months
on October 27, 2012
Posted by: doc
from Rocky Mount, NC
I am soooo very disappointed in this machine. It worked well initially and I loved it....though it was a bit awkward to use. After only a few months, it won't brew except every now and then....and when it does it will only brew the very smallest amount/cup size. I won't buy another one....unless the price lowers A LOT. Not worth the price at all!!!!
Pros: Stylish, Accommodates All Cup Sizes
Cons: Fragile, Complicated, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Not reliable
on October 27, 2012
Posted by: Electric Bob
from Bethel, CT
Machine did not work after 1 1/2 weeks. Good customer service. Keeping my fingers crossed that the next maching lasts longer
Pros: Fast, Easy to use, Accommodates All Cup Sizes, Stylish, Multiple Settings
Cons: HARD TO CLEAN, Pricey / Poor Value
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
i love mine it was the best x-mas gift
on October 26, 2012
Posted by: sweets
from douglasville,ga
i use it 4 everything from coffee to hot chocolate
Pros: Fast, Multiple Settings, Easy to use, Durable, Stylish, Accommodates All Cup Sizes
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
5
use it everyday
on October 26, 2012
Posted by: Jess
from CT
I use my brewer everyday. I use it for coffee, tea, hot chocolate, lattes, and just hot water.
Pros: Easy to use, Multiple Settings, Fast, Accommodates All Cup Sizes, Stylish, Durable
Cons: HARD TO CLEAN, Pricey / Poor Value
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Great machine
on October 26, 2012
Posted by: Val
from WA State
Easy to use. Programming it was really easy. I hated making pots of coffee when I only wanted a cup at a time. This works great.
Pros: Durable, Stylish, Multiple Settings, Easy to use, Accommodates All Cup Sizes, Fast
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Didn't last
on October 24, 2012
Posted by: Unhappy Ex Keurig Owner
from Nashville, TN
Like so many others, my Keurig worked great...for a year. Within a month of the warranty expiring, so did my brewer. I kept it descaled, and did the paperclip thing to unplug the holes, but it wouldn't pump the water. These brewers are far too expensive to only last one year. Think twice before you buy a Keurig.
Pros: Easy to use, Fast
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com