Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
1
4 machines in less than 18 months
on November 25, 2012
Posted by: Paisan
from Wellington FL
I have now replaced my machine once at work in just one year, and my home machine I have replaced one after one year and now after just after a year with the new one I have to replace it again. This time I dont think I will even buy the Keurig. After seeing many reviews with the same issues its probably heading to the garbage and I will buy another mfg.
Cons: Machines Don~'~~t Last, Unreliable at best
No, I would not recommend this to a friend.
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
1
Don't Buy One!
on November 25, 2012
Posted by: Kathy
from Omaha, NE
This product does NOT last! I was so disappointed to have mine fail after 18 months. They are too expensive to fail that quickly! Save your money and the landfill! There are other options out there that are better for our environment!
Pros: Stylish, Fast, Multiple Settings, Easy to use, Accommodates All Cup Sizes
Cons: Pricey / Poor Value, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Save your money
on November 25, 2012
Posted by: Liz
from Wyomissing PA
First machine we got stopped pumping water after a year. Now our second one just died this weekend, not even a year old. Customer service was no help the first time around, we aren't even going to bother with them this time. Saving our money this time and moving on to another system and company with better products and customer service.
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Love my Keurig
on November 24, 2012
Posted by: kathyb
from Livingston, TX
Going to buy 2 this Christmas season for 2 of my adult children!
Pros: Multiple Settings, Stylish, Fast, Durable, Accommodates All Cup Sizes, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Still happy with mine!
on November 24, 2012
Posted by: Coffee nut
from Denver, CO
I've had this Keurig over a year, and am very happy with it. Works well and makes great coffee. It allows me to have a bold drip and other people in the house to have what they want without making multiple pots... Its cheaper than gas station or specialty coffee houses, and I found that i waste less coffee. (Before, I might make a pot, and others might decide they wanted hot choc or flavored coffe, etc.)
Pros: Accommodates All Cup Sizes, Easy to use, Fast, Durable, Multiple Settings
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
3
Good for only two years
on November 24, 2012
Posted by: Kath
from Virginia
I loved it until after just two years, it stopped filling any cup. I can't fix it.
Pros: Easy to use, Stylish, Fast
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
The Company Tries
on November 24, 2012
Posted by: Dennis
from Buffalo, NY
This is my second machine. The first lasted almost two years. It stopped working when the de-scale sign came on. Tried to add cleaner but wouldn't draw it in, so I took the bottom off, pulled the hose off the holding tank and drained that, put it back together and it sucked in the cleaner, made one cup and quit after that. Keurig gave me credit towards a new one. They need to get the kinks out before they go out of business. They have a good idea, they just need to refine it at that price. I would recommend this to others with a warning!
Pros: Accommodates All Cup Sizes, Stylish, Multiple Settings, Easy to use, Fast Easy To Use, Fast
Cons: Pricey / Poor Value, Breaks
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
very handy and fast
on November 24, 2012
Posted by: rik the brewer
from vancouver,canada
i really like it, because you can depend on it on your everyday fast pace lifestyle.
Pros: Fast, Multiple Settings, Stylish, Accommodates All Cup Sizes, Durable, Easy to use
Cons: Fragile
I would recommend this to a friend!
Written by a customer while visiting keurig.com