Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
1
Don't waste your money.
on December 2, 2012
Posted by: Pugpeke
from pugpeke@art.net
I was happy with unit for the first year off ownership. Our Keurig Platinum Edition is about 2-3 years old. In second year of use, cup election sizes Don,t work. Now brewer does not brew. I brewed about 1-2 cups almost every day. Keeped unit very clean. Always used bottle water. I got more milage on a cheap $10-20. Coffee maker that has more brewing capacity & more use at my office.
Cons: Pricey / Poor Value, Complicated
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
LOVE IT
on December 2, 2012
Posted by: Shirl
from brazil IN
it is beautiful to use. wounderful when you have friends over
Pros: Easy to use, Durable, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Too Difficult to Maintain!!
on December 1, 2012
Posted by: Carol the Teacher
from Tampa, FL
We enjoyed this product for just over one year, then it stopped working. The small holes clog easily and Keurig customer service talks us through tedious cleaning rituals that will fix it for one week and then we are back to a clogged unit. Very disappointed in their coffee brewer; we plan to replace it with a new Starbucks unit.
Pros: Stylish
Cons: Pricey / Poor Value, Fragile, HARD TO CLEAN, Clogs easily
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Bad Value
on November 30, 2012
Posted by: Butch
from San Jose Caifornia
Great machine but not worth the price since they lasted less than a year each. I have had two and both of them lasted less than one YEAR!!!!!! I will not not buy another one and would not reccommend these (platinum)to anyone I'm sorry that I already have and many of my friends have bought them and they all have problems!!!!
Pros: Accommodates All Cup Sizes, Easy to use
Cons: Fragile, 2 Broke In Less Then 1yr, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
poor durability
on November 29, 2012
Posted by: Julie
from florida
great when it works but short life
Pros: Fast, Easy to use
Cons: Fragile, Pricey / Poor Value
Written by a customer while visiting keurig.com
Customer Rating
2
Lasts a few days longer than warranty
on November 29, 2012
Posted by: Chicago Disappointed
from Chicago, IL
Beware of this pricey item. We owned this for 1 year and the heating element went out on it. Was overflowing water everywhere. We looked up the issue on the internet only to find hundreds of unhappy customers with the same issue. Customer Service is not helpful other than saying their sorry and it's out of warranty and they will give you one hundred off parts only. I am very angry that this item is of such poor quality that I can't own in past 1 year. They recommended going with one of the office models-one of which is less expensive than the home models. So, you know these are poor quality but you still sell them? We use our Keureg 2-3 times per day. I would consider that normal use. And we keep up with maintenance and keep it extremely clean. I'm a very dissatisfied customer.
Pros: Fast, Easy to use, Accommodates All Cup Sizes, Stylish, Multiple Settings
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
First Impression...
on November 29, 2012
Posted by: linc2
from Carneys Point, NJ
I just received my Platinum B78 Brewer this afternoon. The set up was simple and easy. I've never tasted a K-Cup of coffee before today and I must say, the two cups I drank were absolutely delicious and extremely HOT! (as I like). I can see why so many people keep re-purchasing these coffee brewers even though many complain about Keurigs' durability issues and their products inconsistent longevity. I sure hope I lucked out and got a keeper! Time shall tell. So far, I'm lovin' my Keurig Platinum Brewer.
Pros: Fast, Easy to use, Accommodates All Cup Sizes, Durable, Multiple Settings, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
I love my Keurig
on November 27, 2012
Posted by: leo shelly
from crossona pa
I use the Keurig when i can get the k cups but they cost a lot of money but it can b worth it some times
Pros: Multiple Settings, Stylish, Fast, Easy to use
Cons: Limited Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com