Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
Great Customer Service
on May 8, 2014
Posted by: Lisa
from Charleston, SC
I love my Keurig Platinum brewer! I really want to brag on Keurig customer service though. I use a lot of websites for ordering things and Keurig is at the top of my list for customer service! I have had to call them on 2 separate occasions and they did everything possible to help me and make sure I was happy. I can't count how many companies act like they don't care when you have issues like the item breaking or not working properly, etc... But Keurig definitely cares about their customers and are extremely fair. This is the first time I have ever reviewed ANY place on customer service, but I just can't say enough about them. Thank you so much Keurig!
Pros: Fast, Stylish, Easy to use, Accommodates All Cup Sizes, Durable, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Fantastic Brew....for a while anyways
on May 6, 2014
Posted by: Steve
from Albany, NY
Our Keurig Platinum worked fine for almost three years. Within the past month, we have noticed a big problem with the pump. It now takes over two minutes to pour a cup of coffee because the pump can't seem to draw the water into the basin anymore. I have gone through the de-scaling process and even endured the horrible tasting first cup after the fact and still nothing. And now we are receiving the Prime error message. I am going to contact Keurig to see if they can do anything, but who knows. You spend more money on a "better" system, but apparently that only makes it last a year longer than the regular version according to reviews.
Pros: Accommodates All Cup Sizes, Multiple Settings, Easy to use, Fast
Cons: Pump And Prime Issues
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Don't Buy - Run, Run & Run
on May 1, 2014
Posted by: KJ
from Middletown, DE
This is my 6th Kuerig. I guess I am a glutton for punishment. Thought I would do better buying the top of the line model. Had this one for about 6 months - came down this morning and it was dead. Couldn't get it to turn on, checked outlets, refilled water, etc. Nothing worked. Horrible pieces of machinery.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Best coffee maker ever!!!!!!
on May 1, 2014
Posted by: stevenups1
from Pelion, SC
I love to use this coffee maker everyday for a perfect coffee drinking experience. Every blend I try is full of the flavor I crave and perks me right up. The biggest decision I have now is which k-cup to try next.
Pros: Durable, Accommodates All Cup Sizes, Stylish, Multiple Settings, Fast, AWESOME, Easy to use
Cons: none
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Sick of "Prime"
on April 29, 2014
Posted by: lovecoffee
from Olympia, WA
I am so disappointed in this model. We are on our second one within 3 months. The first one started giving us an error message, otherwise known as "Prime", within 2 weeks. The replacement one does the same thing. This is after almost every single brew. I'm returning it and will not get this model again.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Love my Keurig
on April 28, 2014
Posted by: The begllvr
from Wood Dale, IL
We use the brewer every day. I love the fact that I can quickly brew one cup of coffee after dinner for me and one for my husband. I like the flavored coffers and he likes the regular coffee. There is no need to make a full pot of only one type of coffee. I LOVE THIS BREWER!
Pros: Fast, Multiple Settings, Individual Selection, Accommodates All Cup Sizes, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Replacement On Its Way - what service!
on April 28, 2014
Posted by: jaymar
from Queen Creek, AZ
Ok.. I said I would be back to let you know what happened. Within 5 minutes of sending my e-mail to Keurig Customer Service...I got a response and was speaking to a very pleasant rep named Arnita. She had me perform a few tests..asked me where, when I bought it etc. Then told me a NEW one would be on its way to my house within a week. I NEVER expected this. This was the quickest of any service issue resolution that I believe I have ever experienced. Mine was over a year old - though very seldomed used - but still, I figured I would be told tough luck. Bottom line...they appear to stand behind their product when there is an issue so I am not sure what happened with any of the others who had similar issues as I did. At this point, I feel good about changing my "not recommend" to a "recommend!"
Pros: Multiple Settings, Stylish, Accommodates All Cup Sizes, Fast
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Mine quit, no warning
on April 26, 2014
Posted by: JW
from Mt. Pleasant, MS
no warning it just quit and I didn't have my coffee.
Pros: Fast, Multiple Settings, Accommodates All Cup Sizes, Easy to use
Cons: HARD TO CLEAN, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com