Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
4
Greatness
on December 8, 2012
Posted by: Starbucky
from Colleyville, TX
We have used ours 3 to 4 times per day for over a year. Wish it held more water for our heavy usage. We order different coffees and teas from all over. Very nice product!
Pros: Fast, Easy to use, Durable, Accommodates All Cup Sizes, Multiple Settings
Cons: Water Holder Too Small
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
2.5 yrs and working great
on December 8, 2012
Posted by: Coffeelover
from NJ
I've had my Platinum Brewer for 2.5 years (June 2012) and it's STILL working fine. I get a little annoyed when I see the posts saying that you only get a small cup now, or there's a build up. I clean mine thoroughly, beyond instructions, every 4-6 months. I run the vinegar through it twice, not just 1 tank per instructions. I also wash out the tank every month or so, and clean the removable base, and the head pin with the end of a paperclip. If it gets clogged with grinds, which it does if I've left a k-cup in it for a day or two (i believe that the grinds dry out and consequently dry out inside the nozzle, clogging it), I run hot water only through it several times to clear it. If water won't run through it, which also sometimes happens, I give it a good bang on the top (sorry Keurig, it's necessary!) to get the water flowing again...it's usually when I've left a k-cup inside. Other than this, it's worked great and given me a fab cup of coffee (or 2 or 3) every day for the past 2.5 years. My inlaws' machine stopped working, doing something weird. We cleaned it (including the tank) left it unplugged for 24 hours, switched it on again and it's been great ever since. NOTE: You CANNOT use chilled water in it - it will ruin the machine (luckily, it hadn't totally ruined theirs). YES, this should be in the instructions (maybe it is now), I was told by Keurig when the inlaws' machine stopped working - they were using filtered water from the refrigerator - NOT a good idea! If you have to use that water (it should ALWAYS be filtered to stop the build up), leave to warm up, or add some hot water to take the chill off. This is a great product if you treat it correctly.
Cons: Needs Maintenance
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
broke in less than three years
on December 6, 2012
Posted by: LK
from Washington DC
I enjoyed the Keurig while it was working but after less than three years it kicked the bucket. Customer service said that nothing can be done to fix it. I expected that for such an expensive machine, i would get several years of use after it. Buyer beware!
Pros: Fast, Multiple Settings, Easy to use
Cons: Fragile, HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Well, I received my replacement unit…
on December 6, 2012
Posted by: Mr.DJ
from Big Bear, CA
...today (out of warranty) from Keurig in only two days time. Now, that's some speedy service. Unfortunately, the one this unit replaced died during the descaling process only after eight months of use. Like the four others I have previously owned, the pump on my prior unit also 'gave up the ghost' and ceased to function. This comes even after religiously descaling the unit every three months (whether the brewer's display had indicated it or not) and also after I had only used the recommended filtered/bottled water. Although 'out of warranty' (I actually purchased it last summer – 2011, but did not put it into service until earlier this year), this last one was replaced by Keurig at a reduced price, because in all actuality it had only actually lasted less than a year. I was also advised by the Keurig customer service rep that these units have no serviceable parts and cannot be repaired? Well, at least this evening I'm once again able to enjoy a fresh cup of coffee. Although I do own other coffee makers which work just fine, as well as own rare exotic coffees, I really don't drink coffee all day long; therefore, there's really no need for me to 'fire-up' a pot of coffee, as most will just go to waste. Besides, I prefer the 'no mess, no hastle' brewing that the Keurig brewers offer, as well as the ability to choose from a vast array of coffee and tea K-cups that I have purchased. Unfortunately, my favorite K-cup coffee 'Sugar Brush Maple' by Timothy's of Canada is a seasonable item and can only be purchased online whenever it does become available for only a short period of time. BTW, the replacement unit is model #B70 WR (warranty replacement) and it's different than the original model #B70 it replaced. The chrome handle is thicker and is made from chrome-metalized plastic as opposed to its predecessor's actual chrome-plated metal handle? Also, it did not arrive in or was it with a retail-type box. I was not supplied with the usual packet of owner's/operator's manuals/booklets. In addition, the back lit screen's size selection no longer indicates the 'brew over ice' size, but has been replaced by a minuscule 4 oz size reminiscent to that of an espresso?
Pros: Easy to use, Accommodates All Cup Sizes, Quiet, No Mess No Fuss, Fast, Lg Coffee Tea Selection
Cons: Does Not Last, Poor Pump Design, Pricey / Poor Value, No Serviceable Parts
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Best coffe maker we have ever owned !
on December 6, 2012
Posted by: ellama
from South Carolina
The best customer service ever,ours stopped working,called them at 7:15 am and had the replacement the next day at 11am. Be sure to use filtered or bottled water. Fill out your warrenty information.
Pros: Love it, Easy to use, Accommodates All Cup Sizes, Fast, Stylish, Multiple Settings, Durable
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Cool concept, weak coffee
on December 5, 2012
Posted by: Rick
from El Centro, CA
We got the maker so I could have regular coffee and my wife could have espresso. I like everything about the coffee maker except one thing: It makes weak coffee. Anything above the middle sized coffee cup on the selector ends up with dishwater. This is true of the k-cup packs and of the k-cup filter for your own coffee. I think it would not be hard to design/modify it to solve the problem, but as it is, I am not satisfied.
Pros: Accommodates All Cup Sizes, Easy to use
Cons: Weak coffee, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
It's like having a Starbucks in my home
on December 4, 2012
Posted by: Eric
from Largo,Fl
This is great when I first wake up and am too tired to make coffee. It's like having a Starbucks in my home.
Pros: Multiple Settings, Easy to use, Fast, Accommodates All Cup Sizes
Cons: HARD TO CLEAN
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
excellent customer servicce
on December 3, 2012
Posted by: johnny
from hamilton ontario
after 2 years pump would only fill with 8oz no matter what size chosen-Keureg is sending me a replacement machine-excellent service
Pros: Easy to use, Multiple Settings, Accommodates All Cup Sizes, Fast
I would recommend this to a friend!
Written by a customer while visiting keurig.com