Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
3
Not worth the money. Loud
on January 22, 2014
Posted by: ALK79
from Southern Vermont
I've been through 2 keurigs in the past few years. My first stopped working 10 months after purchasing. They were very friendly and sent me a comparable replacement immediately. The replacement worked fine (but loud) for a little over a year and stopped working altogether two days ago. I called and spoke with customer service that told me it was just out of warranty and the best they could offer was a replacement for $117.00. Frustrated, I called and spoke with two other representatives tonight and finally was offered a free replacement. I will continue to be a customer as long as the product is working properly. The convenience itself is what I look for in a brewer, but for the price it should last longer than a year.
Pros: Fast, Easy to use
Cons: Noisy, HARD TO CLEAN, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
love it but ...
on January 23, 2014
Posted by: Carlyn
from Tacoma, WA
It has a filter system and the filter is supposed to last 3 months, but I find I'm having to remove the filter almost every other day to "prime" or clean it and it's been less than 1 month. Because we use only bottled water it doesn't seem like this would be required and it is getting annoying.
Pros: Fast, Easy to use, Stylish, Accommodates All Cup Sizes, Multiple Settings
Cons: Have To "prime" Too Often
Written by a customer while visiting keurig.com
Customer Rating
3
Great
on January 28, 2014
Posted by: Nate C
from Piedmont, SC
I'm on my second one (soon to be third) but I purchased one about 5 years ago and it worked perfect, still nothing wrong with it just didnt know how long until it stopped so I purchased another one in November of 2013, using it just like my last one but after only 3 months of use it goes to "PRIME" after you prime it works fine for a few brews then goes back to prime, called customer service the first rep didnt really care too much about my problem and hurried me off the phone. I called back and spoke to someone else who listened and then realized it needed to be replace, advised me I would have my replacement within 3-7 business days. Great warranty and Great Customer Service, well at least the it was the 2nd time I called.
Pros: Stylish, Accommodates All Cup Sizes, Easy to use, Fast, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
excellent brewer
on February 3, 2014
Posted by: Coffe Girl
from Stony Point , NY
Easy to use and brews a excellent cup of coffee fast. It is a bit noisy when brewing. The Pros out weigh the Cons.
Pros: Accommodates All Cup Sizes, Stylish, Durable, Fast, Multiple Settings, Easy to use
Cons: Noisy
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
The perfect quick fix
on February 4, 2014
Posted by: Sara the coffeholic
from Westworth Village, TX
I use my Keurig in two different ways. Since I am the only drinker in the house, I make a half pot of coffee for when I wake up. When I want one or two more cups of coffee, the Keurig is quick and easy to accommodate me. In the evening I enjoy a cup of hot cocoa, or cappuccino. The Keurig is perfect for that as well.
Pros: Stylish, Durable, Multiple Settings, Fast, Easy to use, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
excellent machine
on February 25, 2014
Posted by: buddy boy
from jacksonville, nc
K75 is a very easy machine to use. makes excellent coffee. the only thing I don't like is the limited cup size. add a 14oz and a 16oz and it would be perfect. love my keurig!!!
Pros: Durable, Stylish, Fast, Multiple Settings, Makes excellent coffee, Easy to use
Cons: Limited Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
THE PERFECT BEVERAGE MAKER HANDS DOWN
on March 12, 2014
Posted by: COFFEE ANIMAL
from ZEPHYRHILLS, FLORIDA
PRODUCT IS EASY TO USE AND CLIEAN NO MESS, NO FUSS. LOVE THE VARIETY OF DIFFERENT BEVERAGE CHOICES. MY WIFE AND I ARE VERY VERY PLEASE AND EXCITED TO HAVE THIS ADDITION TO OUR KITCHEN. WOULD HIGHLY RECOMMEND TO ANYONE TO GET ONE YOU NEVER WILL REGRET IT.
Pros: Multiple Settings, Stylish, Accommodates All Cup Sizes, Durable, Fast, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Service Life
on March 27, 2014
Posted by: Aub
from Desert Edge CA
My wife and I normally have only one cup a day and I may make a cup of tes. This is the third unit that we have had in two years. Our daughter and several of our friends have the same machine and love them however, if you can get 2 years service out of one you are very lucky. I am an engineer and if I was ever associated with a product as unreliable as these machines, I would discontinue the product. Almost every comment from users is the same, too short a service life. This is not a cheap piece of equipment and after all the short life complaints over the years, if Keurig can't improve on the service life, my faith in the company and product is extremely low. There are competitors in the market and I will research their products service life before making another purchase.
Pros: Easy to use, Accommodates All Cup Sizes, Stylish, Fast
Cons: Pricey / Poor Value, Unreliable, Short Service Life
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com