Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
Love this machine.!!!
on December 11, 2012
Posted by: Rich
from Rockford mi
Makes the perfect cup of coffee every time. Great way to start the day,
Pros: Easy to use, Stylish, Fast
Cons: none
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Love my Keurig
on December 11, 2012
Posted by: Scrapbugger
from Manitoba
I love my coffee strong, my husband likes a weaker brew. We can satisfy both palettes. AND....no more wasted coffee poured down the drain. Always a fresh cup of java - delicious!
Pros: Stylish, Delicious brew, Accommodates All Cup Sizes, Fast, Multiple Settings, Easy to use
Cons: Pricey / Poor Value
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
5
Love it, love it, LOVE IT!
on December 11, 2012
Posted by: Jaynee
from Roseburg, OR
I am not (more correctly I WAS not) a regular coffee drinker and wasn't even interested in a Keurig but my parents bouht this one for us for Christmas. I love it that I can get up in the morning at 4am for my workout and decide what flavor coffee that I want and be drinking it 2 minutes later! I have already treated myself by the time I get to the gym. I went out immediately and bought one for my office.
Pros: Fast, Accommodates All Cup Sizes, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Just what I was looking for!
on December 11, 2012
Posted by: Nana Mo
from Arleta, CA
I bought my Keurig Platinum brewer so that I would be able to offer my coffee drinking family and friends a delicious cup of coffee for a change. I am not a coffee drinker, but my family is loving all of the different flavors of coffee that they can now enjoy at the press of a button. I've found it very easy to operate and clean and it looks beautiful on my countertop against my oak cabinets. So much so that I have replaced all of my other countertop appliances and kitchen goodies with black & stainless to match my brewer and I love it!
Pros: Easy to use, Stylish, Multiple Settings, Accommodates All Cup Sizes, Fast, Durable
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Newer is not better
on December 10, 2012
Posted by: Gramof 4
from Iselin, NJ
I have been a Keurig user for over six years. My original Keurig is still working fine but I thought I would like a newer model. I purchased my coffeemaker on October 15, 2012 and am having problems with it already. For the past three days it would blink and say "prime." After priming (cleaning the needle) it would work again for 2 cups of coffee and then I would get the same message. I am very disappointed in the new product and will be returning it. I may try again but with the bad reviews I don't know if it is worth another try.
Pros: Multiple Settings, Fast, Stylish
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Planned Obsolescence
on December 10, 2012
Posted by: Buy a $20.00 brewer
from va
My Keurig was wonderful when it worked! It only worked for 13 months which means my warrenty is out and nothing can be done to fix my brewer. Please read the following. Planned obsolescence or built-in obsolescence[1] in industrial design is a policy of planning or designing a product with a limited useful life, so it will become obsolete, that is, unfashionable or no longer functional after a certain period of time.[1] Planned obsolescence has potential benefits for a producer because to obtain continuing use of the product the consumer is under pressure to purchase again, whether from the same manufacturer (a replacement part or a newer model), or from a competitor which might also rely on planned obsolescence.[1] For an industry, planned obsolescence stimulates demand by encouraging purchasers to buy sooner if they still want a functioning product. Built-in obsolescence is used in many different products. There is, however, the potential backlash of consumers who learn that the manufacturer invested money to make the product obsolete faster; such consumers might turn to a producer (if any exists) that offers a more durable alternative. Estimates of planned obsolescence can influence a company's decisions about product engineering. Therefore, the company can use the least expensive components that satisfy product lifetime projections. Such decisions are part of a broader discipline known as value engineering.
Pros: Waste Of Money, Poor Customer Service
Cons: Pricey / Poor Value
Written by a customer while visiting keurig.com
Customer Rating
5
Great Customer Service
on December 9, 2012
Posted by: Vickie From Ca
from San Francisco Bay Area
I had to write in to say that altho we've had a lot of problems with our Keurig Platinum Brewer and it didn't last nearly long enough for the money it cost, this review is not about that. I've already written a review about those issues. This review and the 5 star rating is about the excellent service I just received from a Keurig Customer Rep named JOSH. My husband called in a couple of weeks ago to complain about the brewer and was offered a replacement at a discounted price. He didn't purchase it at the time because he was angry and disappointed in the product but was told he had 30 days to decide and they would keep all our information on file until then.I know he really loved this machine because when it worked, it was great. So, I decided to take Keurig up on the offer and surprise him with a new one for Christmas. Yesterday, I called Keurig Customer Service to do just that and a woman rep, didn't catch her name, not particualarly friendly or understanding, insisted I needed the serial number on the old non functioning brewer before she could sell me a new one. I explained to her I was in a wheelchair right now and couldn't access the brewer to get that information. My husband had already given all this info when he called. But, she insisted so I had to hang up without ordering the new brewer. Needless to say, I was disappointed. I had to trouble a neighbor this morning to come over after hubby left for work to get the serial number. I called Keurig again and this time JOSH took my call. He never asked me for that information and when I told him my exerience the day before he said the woman I spoke with should not have needed that info and apologized profusely for her causing me any unnecessary problems or aggravation. Anyway, hats off to JOSH for solving my problem and handling the situation in a polite and professional manner. Too bad all Keurig Customer Service Reps are not as knowledgeable and polite.
Written by a customer while visiting keurig.com
Customer Rating
5
I love it!!
on December 9, 2012
Posted by: Tiki
from North Carolina
I love this machine! I don't know why there are so many negative reviews, but this is an awesome machine! I definitely recommend it and I'm buying it for my son for his wedding!
Pros: Easy to use, Multiple Settings, Stylish, Accommodates All Cup Sizes, Durable, Fast
I would recommend this to a friend!
Written by a customer while visiting keurig.com