Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
2
Not As Great As Expected
on March 11, 2013
Posted by: gwc48
from Atlanta, GA
This system worked fine for two years, but then pump unit failed. Kuerig has NO FIX for a failed pump unit other than rebuy the system. Disappointed with its longevity (or lack of it). Would expect this product to last at least 5 years like my Cuisinart auto grind and brew coffee maker! Next unit will be a Nespresso!
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Disappointed in Quality
on March 18, 2013
Posted by: momgoose72
from Connecticut
I had to order another replacement Keurig coffeemaker today. We use it everyday and disappointed that they don't last longer than 1-1/2 years. Can't something be done? It is a great product but they just don't last.
Pros: Easy to use, Multiple Settings, Accommodates All Cup Sizes
Cons: Noisy
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Like but have questions
on March 31, 2013
Posted by: Frank
from Vermont
Verified Purchase:No
I find it very hard to clean even doing what your company says to do. I like it as I have bought an other but two years of use and you have to replace it seems a little much. Seems you can do something about short life time
Cons: HARD TO CLEAN, Pricey / Poor Value
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Disappointed
on April 8, 2013
Posted by: nomad
from Orange County, CA.
Verified Purchase:No
Had problems after about 50 cups. Took two or three cycles to get a full cup. Then the machine stopped working altogether.
Pros: Easy to use, Multiple Settings, Accommodates All Cup Sizes
Cons: Fragile, HARD TO CLEAN, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Outstanding System
on April 16, 2013
Posted by: MSGSims72
from Woodbridge, VA
This product is very easy to use. The cleaning process was very easy to follow and customer service will guide you through it if you need help. As for the noise, it's a brewing machine not a drip coffee maker so there will be some noise not a lot. We use our machine everyday and we absolutely love it. From the hot brews to cold ones also, this must have and price was a great value.
Pros: Durable, Easy to use, Multiple Settings, Fast
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Great coffee; Flimsy handle
on May 1, 2013
Posted by: Pilot Hal
from Setauket, NY
So, I decided to buy a new Platinum brewer because mine was 4 years old and the time to brew a cup of coffee was now out to a minute and a half. After numerous descaling, the time didn't get any better and the coffee was really getting bitter. The new unit arrived for me to find that the handle was so loose and flimsy that a call to Customer Service was in order. They promptly sent me out a new one telling me to just send back the K-cup holder of the original; keep the drip tray and reservoir as spare parts; and discard the brewer in the trash! So much for an earth-friendly company. Furthermore, I'm responsible for the postage on sending back the K-cup holder. Nice, eh? I mean, come on! This is a brand new machine that had a problem and I have to send back the K-cup holder and pay for the postage? Wow. Oh, and by the way? The new machine has the same loose, flimsy handle as the first new model. Clearly, the quality of the machine has gone down-hill. Although I would still recommend the system, be advised that there is a quality problem.
Pros: Convenient, Fast, Easy to use
Cons: Fragile, Flimsy
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Third Times A Charm
on May 3, 2013
Posted by: King of Ku
from Murrieta, CA
This is our third Keurig machine. Our last one just stopped working (no power) so we were offered a substantial discount on the K75. We are real coffee and tea drinkers and running 5 to 6 brews a day is not uncommon. The setup was very easy. The only real problem I have is the power switch. I prefer not to leave the machine on all day burning up electricity (not lots, but why waste our resources?). I liked the older model that had the power switch on the console with the rest of the buttons. Why would they move it to the bottom rear of the machine? Looking forward to many, many cups of coffee and tea with this machine.
Pros: Accommodates All Cup Sizes, Fast, Multiple Settings, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Works well for the 1.5 years; and then..
on May 11, 2013
Posted by: Bob
from Blaine, MN
This is our 2nd machine in 3 years and they both stopped brewing at 1.5 years! It kept says "Descale" and eventually stopped brewing for both brewers around the same time-frame. We kept up with the regular maintenance (de-scaling on a regular basis, using filtered water, etc...) with the 2nd brewer, but the same result. We are debating if it is worth a 3rd try.
Pros: Covenient, Easy to use, Fast
Cons: Not durable, Fragile, HARD TO CLEAN, Bulky
I would recommend this to a friend!
Written by a customer while visiting keurig.com