Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
3
Good idea low reliability
on December 13, 2012
Posted by: none
from Vienna, VA
Great idea but high failure rate
Pros: Fast, Multiple Settings, Accommodates All Cup Sizes, Easy to use
Cons: Not Reliable High Failur, Fragile
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
BEST EVER SYSTEM
on December 12, 2012
Posted by: SunnySideUp
from Salem, OR
I use this everyday and I LOVE it!! My Grandkids come and can't wait to try out whatever new cocoa, apple cider or beverage I am trying. After they empty my carousel (have to keep my stash hidden) they go home happy. It's been a family favorite since it arrived. Thank you Keurig!
Pros: Multiple Settings, Stylish, Fast, Easy to use, Durable
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
I absolutely love this coffee maker
on December 12, 2012
Posted by: Statmed
from Tucson, Arizona
I brew coffee from this coffee maker at least once a day and sometimes 4 or more times per day. It is fast, brews my coffee hot and a 2nd cup is ready to brew immediately. The large reservoir makes it easy to use and I don't have to fill it for each use as with the smaller units. It is almost a year old and I would buy another without any reservations. My wife also uses this brewer to heat water for her tea.
Pros: Multiple Settings, Fast, Easy to use, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
3 years and going strong
on December 12, 2012
Posted by: Cathleen_E
from Auburn, AL
I bought my B70 in November 2009 and three years later it still works as well as day one. It is my second Keurig. My older model is now at my office and it works great, too. It's probably 4-5 years old. I am thinking of upgrading for the new Platinum Plus, but only for the new features. I'm sure I will find a home for the older one. I am very pleased with my Keurigs and have no desire to go back to the old coffee makers of he past.
Pros: Multiple Settings, Accommodates All Cup Sizes, Durable, Easy to use, Fast, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
LOVE this brewer!!
on December 12, 2012
Posted by: Cuckoo For Coffee
from West Babylon, NY
I absolutely LOVE this brewer!! I just wish it lasted longer. My 1st one lasted a little over a year and then the water stopped flowing. My warranty had just expired not to long before that. However, customer support helped walk me through a checklist of possible fixes (which failed) and are now replacing my brewer free of charge! I miss my morning cups of coffee. Luckily it will only take 3-7 business days for the replacement to arrive. Despite what some reviewers have posted, they really do stand by their products. As for some complaining about it being too noisy? They've obviously never gone into a Coffee shop and ordered a gourmet cup of coffee before. I think the few noises it makes give it character. All premium coffee makers make a LITTLE noise, c'mon now people, can't you find something more important to complain about than a brewer that makes a little noise? This is the BEST coffee maker I have ever owned. A piece of advice though to people who are having problems with theirs, make sure you use Bottled or filtered water, because the brewers are very sensitive to mineral deposits in the water, especially if you have hard water. And clean the needles with a paper clip frequently, I can not stress this enough, rinse it out after doing this and dump the water to prevent clogs. Another piece of advice, if you are going away and leaving your brewer at home for a couple days(Yeah Right,like anyone would leave their brewer at home for that long, LOL) but if you do, follow these steps completely 1. start a brewing cycle without a k-cup in it. 2. while its brewing, remove the water reservoir so the inner tank doesn't refill. 3. dump the remaining water in the reservoir into the sink and place the reservoir upside down with the lid off on paper towels or in a dish drain. When water evaporates, it can leave deposits behind, therefore the brewer should be emptied when it won't be used for several days to minimize the need for Descaling your brewer in the future. As for the Brewer Breaking down after 1 year even with proper care and maintenance?... The manufacturers at Keurig will have to figure out how to fix that if they want to gain new customers, because as we all know, word travels fast. Happy customers are returning customers who bring new customers with them, and as long as my replacement brewer doesn't break down after 1 year's time, I will continue to sing praises about Keurig and continue recommending their Brewers to my Family and friends :)
Pros: Fast, Stylish, Easy to use, Multiple Settings, Accommodates All Cup Sizes
Cons: Short life span, HARD TO CLEAN
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
5
Love my Keurig and recommend it highly!!
on December 11, 2012
Posted by: Happy Customer
from Arcata, CA
Super easy to use and to keep clean. I have had my machine for a little over one month and use it daily. I usually use a k-cup for my first cup of coffee and then use my own coffee (it took a bit of trial and error to get the amount of grounds right = do not fill all the way to the top only fill to about 2/3 full!). Then I have hot water for tea. I am better able to keep to two cups of great coffee per day....I use a tea ball for loose tea and it perfect.
Pros: Easy to use, Fast, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Died in 16 months.
on December 11, 2012
Posted by: Nanny1
from Virginia.
This coffee maker was really good when I first got it, Then it started acting up after the warranty went off.I finally tossed it out.I am trying a special addition one and if that one stops working then I am through with Keurig coffee makers.
Pros: Fast, Stylish, Accommodates All Cup Sizes, Multiple Settings, Easy to use
Cons: Fragile, Pricey / Poor Value, Noisy
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
I love this system, but.............
on December 11, 2012
Posted by: Kleigh414
from Ontario, CA.
I love this system, but it doesn't make the water hot enough, even on the hottest setting. It's also noisy and takes up a lot of counter space. I was surprised at how large it was. I do love that I can make different types of coffees, teas, hot chocolates and ciders and that I can make my own personal types of coffee if I want. I love that my friends can make whatever they want on my system, then I can come in right behind them and make whatever I want. I like how the Keurig website has videos on how to use the Keurig and will answer any questions that I may have regarding its use.
Pros: Fast, Stylish, Multiple Settings, Easy to use, Accommodates All Cup Sizes
Cons: Takes up counter space, Not hot enough, Pricey / Poor Value, Noisy
I would recommend this to a friend!
Written by a customer while visiting keurig.com