Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
Possible fix for prime/pump issue
on December 29, 2012
Posted by: John Paul
from Orlando, FL
This solution is not mentioned in the manual, online, or by customer service, so I could be wrong but; my machines have experienced the same or similar priming/pump/noise issues often described in these comments. Descaling does not work if the water is not pumping through, right? Today I think I've discovered the cause. If you look at the information on some of the models you will see the ability to drain the tank. My belief is that pressure in the tank cannot be overcome by the pump and this creates (wait for it . . .) excess noise and partial or no output. Believing my machine had finally bit the dust I was prepared to go look for a replacement. It was too early in the am so I curiously decided to disassemble my "dead" machine. I got to the tank, drained it, blew through the various tubes; put it all back together and voila! Please do not try if you are mechanically challenged and be careful (the water in my tank was still not).
Pros: Easy to use
Cons: Pricey / Poor Value
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Didn't last long
on December 28, 2012
Posted by: Jersey Girl
from New Jersey
Very disappointed in this brewer. It broke a few days after I bought it, so I returned it to the store and got another one. The second one constantly stopped working and I had to clean it way too many times. After about a year, the motor went out. It looks nice but you'll regret buying it.
Pros: Stylish
Cons: Pricey / Poor Value, HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Incorrect cup size volume
on December 27, 2012
Posted by: curtis
from fullerton,ca
Cup volumes don't match the advertised amounts, e.g. 8 oz. is actually 7.25 oz. Need to add water to get a decent cup of coffee.
Cons: Cup Size Incorrect, Cup Size Not Adjustable, Limited Cup Sizes
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Disappointing Lifetime
on December 26, 2012
Posted by: Kirstin
from Springfield, VA
I was very excited and pleased with our Kuerig. It was perfect to accommodate my husband and my varying tastes in coffee. However after just one year (about two weeks after the warrantee expired) our Kuerig died. I tried every fix I could find on the Internet, from "burping" to vinegar cleaning to pressurized air to clean out the tubes. NOTHING worked. When I wrote Kuerig, they were not helpful at all. The conclusion, I need to spend the money on a new one. That won't be happening. Very disappointing. In fact, others I know who bought a Kuerig seem to have experienced the same untimely death of their expensive brewer. I don't recommend you waste the money on this brewing system unless you're prepared for an annual hefty expense to continuously replace it.
Pros: Accommodates All Cup Sizes, Fast, Multiple Settings, Easy to use
Cons: Died After One Year, Pricey / Poor Value, Bad Customer Service
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Love my Keurig!
on December 25, 2012
Posted by: Lisa the everyday coffee drinker
from NC
I have had my keurig for about one year and use it faithfully everyday by myself and my husband. I love it. It makes the perfect cup of coffee and I only recently started having a problem with it. I called customer service about it and they are replacing it without any problems. It is by far the best customer service I have ever received. The only reason I did not give it 5 stars is for the maintenance of it and the fact that I had any trouble with it the first year.
Pros: Accommodates All Cup Sizes, Multiple Settings, Fast, Easy to use
Cons: HARD TO CLEAN
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Excellent machine!
on December 25, 2012
Posted by: Coffee Diva
from Rapid City, SD
Just received this as a Christmas present and absolutely love it. So easy to use and to program. Love the different cup sizes and I'm even able to get two cups out of one K cup. Would recommend this to all my family and friends.
Pros: Fast, Durable, Easy to use, Stylish, Multiple Settings, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Not Durable
on December 25, 2012
Posted by: RRR
from N.J.
This is my second one both stopped working after a year
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
WHAT A DISAPPOINTMENT
on December 23, 2012
Posted by: Musicmomma
from Central Squre, NY
Well, we are on the 4th Platinum model now and once again the PRIME is an issue. We use nothing but filtered water, follow guidelines for care, etc. and yet after just a few weeks the prime light becomes a problem. The idea of the appliance is great, but after all the complaints about the prime light why don't they do something to correct it. It appears to be an air block issue. That is what we have determined.
Pros: Accommodates All Cup Sizes, Multiple Settings, Fast, Easy to use, Stylish
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com