Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
3
Dead after year!
on February 1, 2013
Posted by: a man who enjoys a good cup of coffee
from frankfort ilinois
convenient to use. various types of coffee. wish it would fill cups more than it does. Mine broke after a year,said it was brewing but nothing happen. Kuerig sent me to site, so i could try different solutions, didn't work.Also tried some solutions found on the internet, it was dead. When it worked it was a great product. not sure i would replace it with the same product!
Pros: Easy to use
Cons: Fails After A Year, Cup Not Completely Filled
Written by a customer while visiting keurig.com
Customer Rating
1
Platinum is more like lead
on January 30, 2013
Posted by: Tony
from Upstate, NY
I use my platinum maybe at most five-six times a week and after a year it has become very inconsistent. It will brew anywhere from 1 tablespoon to a full cup depending on its mood. I'm tired of wasting money on k-cups and also brewers. This is my second brewer from Keurig and both have failed. I can't afford to buy another one. Ive tried the paper clip method, I've descaled the unit, but nothing works. I'm going back to my $20 french press.
Cons: Noisy, Fragile, Inconsistent, Junk, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Great Coffee-Terrible Appliance
on January 29, 2013
Posted by: Nikki
from Douglassville, PA
I use everyday for 3-4 cups a day. Not long after purchase I started having problems...not brewing...taking forever to brew...I am now told I need to let the vinegar sit for 4 hours-do this twice...I am to only use distilled water even though I only use bottled water and have bought the price additional water filter for the coffee maker. Love the coffee...love the idea...but the worst least reliable small appliance ever!
Pros: Multiple Settings, Easy to use, Accommodates All Cup Sizes
Cons: Poor Quality, HARD TO CLEAN, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Disappointed
on January 28, 2013
Posted by: Nancy
from Watertown New York
Only had mine 2 years, and spent alot of money on it. I noticed the descale logo on it and i looked it up online and did exactly what they said...I also called and talked with a support person, and still doesnt work. A little disappointed that I now cant use it and cant afford a new one...
Pros: Stylish, Easy to use, Accommodates All Cup Sizes, Fast
Cons: Pricey / Poor Value, Fragile, HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Will not purchase another
on January 26, 2013
Posted by: Mt Lady Biker
from Helena, MT
Just after the warranty expired, it started leaking profusely. After much research, I am only one of thousands that this has happened to. Keurig needs to fix the problem and extend the warranty if they really stand behind their product. I marked ëverday coffee drinker", and that could be from 1 cup per day, 4 cups on one day and maybe none for several. There is no reason these should be defaulting with the money they cost. I will not buy another until Keurig stands behind their faulty products!
Pros: Stylish, Accommodates All Cup Sizes
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Great Customer Service
on January 25, 2013
Posted by: Karen
from Raleigh NC
My two year old Keurig stopped working last Sunday so I called Keurig before throwing it out. Amazingly, on Sunday morning, I actually talked to a person who walked me through cleaning the needles and it worked! Today (the following Saturday), same thing, so I called Keurig again and they're sending me a brand new unit at half price. Love this brewer. Makes a great cup of coffee.
Pros: Multiple Settings, Stylish, Fast, Accommodates All Cup Sizes, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
4 in 4 years
on January 25, 2013
Posted by: Tam Tam
from Racine, WI
I have had 4 coffee makers in 4 years. before a year is up it dies on me. My husband just says get a regular one, but them I would have all these Kcups hanging around. I like the Keurig. I just don't like that they don't last!!!
Pros: Easy to use, 1 Cup When Wanted
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
love mine
on January 24, 2013
Posted by: kriss
from wisconsin
I love my keurig, fast easy and lots of flavors
Pros: Accommodates All Cup Sizes, Fast, Durable, Stylish, Multiple Settings, Easy to use
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com