Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
We Love our Keurig and Use it Daily
on February 16, 2013
Posted by: Richie Rich
from Palm bay FL
We use our Keurig Platinum Brewing System everyday. It sure is easy to make a couple of cups. No making pots of coffee and throwing out stale coffee.
Pros: Stylish, Easy to use, Durable, Multiple Settings, Accommodates All Cup Sizes, Fast
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Dead in only 13.5 months
on February 16, 2013
Posted by: missing my coffee
from Halifax, NS
Dead after 13.5 months, what can I say?
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Broke after two years, not repairable
on February 15, 2013
Posted by: Chris
from Los Angeles
For something so expensive, I expected this to last.
Pros: Great When It Worked
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Customer Service is GREAT!
on February 15, 2013
Posted by: CSP196
from Shelton, CT
My Platinum brewer suddenly started leaking water from the back of the unit. I called customer service and another unit is on the way as a replacement. My brewer has made up at least 10 cups a day for almost a year without a problem. I think I wore it out. Great product, GREAT customer service!!!! I wish all companies would stand by their product like Keurig does.
Pros: Great Customer Service, Stylish, Fast, Quick cup of coffee, Easy to use, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Very Happy with this Brewer
on February 12, 2013
Posted by: Space Cadet
from Sun Valley Idaho
When our previous brewer gave out - I considered going back to grinding and dripping - after less then a week, I wanted my K-cup machine back and ordered this wonderful brewer. It beautiful, works wonderfully and I love the multiple settings. I would recomend this to anyone who asks as the best coffee maker in the universe!
Pros: Accommodates All Cup Sizes, Multiple Settings, Easy to use, Fast, Stylish, Durable
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Really love this unit
on February 12, 2013
Posted by: Big Bob
from Arlington, TX
I use this unit everyday, some days I want a small cup, most days I need the large cup. I just put in the k-cup, and keep the reservoir full and ready, press the brew button and there it is.... I did have an issue, not brewing, the needle clogged up as I used to fine a grind in the my k-cup and clogged it up, called customer service, and step by step on the phone got it working, (this is in the owners manual too) I love the energy on/off switch also. Thanks Keurig!!
Pros: Fast, Stylish, Easy to use, Multiple Settings, Accommodates All Cup Sizes, Durable
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Thank you Customer Support
on February 12, 2013
Posted by: Happy Girl
from Port Orchard, WA
We purchased our Kuerig over a year ago, and have since purchased another one for our 5th wheel for when we are camping. We love our Kuerig, and up until now had no problem with it, and thanks to customer service, our problem was easily rectified. They talked me through going to the videos, and following the quick and easy steps to clean the needles, my Kuerig is back to working again, and coffee is flowing again, YEAH!!!! Thank you to customer service for making me a happy girl again.
Pros: Durable, Stylish, Multiple Settings, Fast, Easy to use, Accommodates All Cup Sizes
Cons: none
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Love it!
on February 12, 2013
Posted by: The Mighty Pink Lady
from Fresno, CA
I am not a "coffee drinker" but have a personal hot chocolate mix that I make up myself so I worried this was a waste of money but I LOVE IT. It is so speedy and great to use even with my personal hot chocolate mix, and when any of my friends come over, I can offer everybody their own choice of any kind of coffee, regular or decaf, tea, regular hot chocolate - dark or lite, apple cider - or any thing they want. I am learning to adjust for things such as the fact that I like my hot tea very weak and the Keurig is very accommodating for me! I love that it is so quick and easy to add the water! I also can find a wide variety of K-cups nearly everywhere I shop. Greatest purchase I have made in a long time. So glad I made this purchase!!!
Pros: Stylish, Multiple Settings, Durable, Accommodates All Cup Sizes, Fast, Easy to use
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com