Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
Love my Keurig!
on March 2, 2013
Posted by: Coffee luver
from Reno, NV
I <3 my Keurig !
Pros: Multiple Settings, Accommodates All Cup Sizes, Easy to use, Fast, Durable
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Great for a fast, fresh cup of coffee
on March 1, 2013
Posted by: Coffee junkie
from PA
Keurig systems are great for a delicious, fast, fresh cup of coffee each time. But, they only last about a year before they start to act up. Needs frequent cleaning, which takes anywhere from 2 hours to 4-8 hours for vinegar to soak for longer cleaning, which I need as it's used throughout the day. Then added time running system to clear vinegar taste and clean needle. Even with using distelled water, as recommended, as a frequent drinker, my system needs cleaning a lot. Hard to reach needle to get out mineral deposits and what not and awkward since you have to bend down to see and reach needle in order to use a safety pin to clean hole. I have also gotten descale light showing again right after cleaning, even when leaving vinegar to soak in system for 8 hours. Can get annoying. But, for me, it's worth replacing yearly. I could probably get longer use out of it but I get frustrated having to constantly clean it. And, by buying coffee online there are benefits. I use my earned points to replace system when needed which saves me quite a bit. Which is why I don't mind having to replace system so often.
Pros: Easy to use, Fast, Fresh coffee every time
Cons: Lasts About A Year, Tied Up Hours To Clean, HARD TO CLEAN, Needs frequent cleaning
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
I love this machine!
on February 27, 2013
Posted by: # 1 Keurig fan
from Talala, OK
I am NOT a coffee drinker so I didn't really think I would use this machine. All it took was sampling a friends flavored coffee. I was hooked. I love the amazing selection of coffee,hot chocolate, teas, etc. that this machine can use. I use it every day, multiple times a day. I enjoyed it so much I purchased one for my parents, now they're hooked.
Pros: Auto On Setting, Durable, Easy to use, Accommodates All Cup Sizes, Fast, Multiple Settings, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Love my brewer
on February 27, 2013
Posted by: Dorothy
from Anchorage, AK
I run a coffee bar, this cute little brewer gives me my coffee on demand. I don't have to brew a whole pot of a what ever everyone else wants. I've order 10different favors and strength of coffee, I even ordered decaf. I may buy my daughter one for her birthday on the 16th.
Pros: My Coffee On My Time, Fast, Accommodates All Cup Sizes, Multiple Settings, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
No Quality Control
on February 26, 2013
Posted by: Gramoffour
from Iselin, NJ
My first Keurig (the original) was given to me as a gift 6 years ago and is still working fine. This model is loud but makes good coffee. I purchased a platinum brewer in October 2012 because I liked the added features (cup size etc.). This brewer started giving me trouble 2 months later. The "prime" notice came on for three days in a row even after I did what the book said to do. I returned it and purchased a second machine and, low and behold, two months later the same thing is happening. I brew a maximum of 3 cups a day and use only filtered water. In the six years I have had my original I never got the "prime" or "descale" warning. I am very hesitant to try a third platinum. If I hadn't purchased my brewer in Costco I would have had the hassle of shipping the defective brewers back. A friend of mine bought her Keurig a couple of weeks after me in October and she has not had a problem. Funny thing is she uses tap water and brews quite a few more cups than I do. One lemon I understand but two??
Pros: Easy to use, Fast, Accommodates All Cup Sizes
Cons: Requires Too Much Care
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Love my Brewer
on February 26, 2013
Posted by: K-cup kenis
from Ocala, FL
I had a problem with the "Prime" light blinking each morning on my 2 month old brewer. Followed all the instructions & watched the video and the problem continued. I called Customer Service and Erica walked me through a simple process and the problem was solved in under 10 minutes. She was so courteous and it's nice to know you can get great service--doesn't happen too often these days.
Pros: Fast, Stylish, Accommodates All Cup Sizes, Durable, Easy to use, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
A Brewing System.
on February 26, 2013
Posted by: Mike
from Pottstown, PA
Platinum Brewing System, must be cleaned, with vinegar monthly. Not every ( 3 ) months. / If you, like an instant cup of coffee, like i do this is your brewing system. Bad news I heard that the Platinum Brewing System is no longer covered by a One Year Warranty, But a ( 30 ) day warranty. " I CAN SEE WHY. " PS. Buy a Mr. Coffee for $ 16.00, it will at least, work for ( 10 ) years, and you only have to clean it ( 1 ) time.
Pros: Stylish, Multiple Settings, Accommodates All Cup Sizes, Fast, One Year Warranty, Easy to use
Cons: 5th Pot Under Warranty
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Cheaply Made--Expensive Coffee
on February 25, 2013
Posted by: Trapperjim
from portland , oregon
worked great for about one year then it broke. It was unable to hold pressure to force out the coffee--cheaply made--coffee is also expensive. and If you have to buy a new coffee pot every year--very expensive. I will try one more pot--if it breaks in less than 3 years--I'm done.
Cons: Cheaply made
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com