Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
4
Great brewer, excellent customer service
on March 15, 2010
Posted by: SA
from New York, NY
I love fresh coffee, and I love my Keurig brewer. I use it everyday mostly for coffee, and it works great. It doesn't require any cleaning, and it looks stylish in my kitchen. After 7 months of use my brewer has broken too, i sent an email to Keurig and 3 days later my new brewer is on its way. They didn't ask any question, and they didn't give me hard time. Things break down! Important thing is, Keurig is behind their products and they do everything in their power for customer satisfaction.
Pros: Stylish, Easy to use, No cleaning required, Accommodates All Cup Sizes, Fresh cup everytime
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
So Disappointed
on March 16, 2010
Posted by: Natalie
from Bloomingdale, IL
I'm on to my 3rd one. The 2nd didn't even last two weeks. Same as everyone else. Heater core doesn't stop running, turns off by itself, doesn't pull water out of tank, says it's not ready. It looks like Keurig stopped caring about quality. If this one doesn't last I'm switching brands. For the $$$ of this machine its not worth it, I'm getting real tired of this!
Pros: Easy to use
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Not working... yet again
on March 26, 2010
Posted by: Albo
from Santa Rosa, CA
We have replaced the brewer twice since December 2009 for the same reason. Now the latest replacement that I have had for less than a week is also malfunctioning. It turns itself off after a few minutes and won't brew a cup of coffee. What a dissapointment. I thought the product I was purchasing was among the best of its type. I expected a much higher level of quality and reliability when paying such a premium. I guess I am going to have to return the product for a refund.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Great Idea, Great Product, Bad pump
on March 29, 2010
Posted by: Pounder
from Washington DC Metro Area
I love this coffee maker when it works. Great coffee and I use Starbucks with the reusable filter. Little messy for clean up but it's worth the cup of coffee. Problem with the water being drawn into heating unit and it will say "Not Ready" then just shut off. Only had this for a week and it's not working to well. My fix is I wait for it to start the draw of water and then hit the back-top area just behind the water container a time or two till it starts to draw the water. Not a real hard hit but not a soft one either on a down stroke. Works ever time so far. This must be one of the bad ones but sent Keurig and email of my problem and they are shipping out a new product with two free boxes of coffee to replace my defective one. Great customer service so will give them another try. I'd recommend this to a friend with the understanding of the problem with the water pump problems. Hope they get a good fix on this soon.
Pros: Stylish, Easy to use, Multiple Settings, Accommodates All Cup Sizes
Cons: Defective Pump
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Garbage
on March 30, 2010
Posted by: Anonymous
from Colorado Springs, CO
I have had to replace it twice in three months. Would not recomend to anybody.
Pros: Multiple Settings
Cons: Stpped working, Have had two stop
No, I would not recommend this to a friend.
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
1
Disappointment!
on March 30, 2010
Posted by: lawyerraks
from Atlanta, GA
Verified Purchase:No
So I used my Keurig Platinum once and then when I went two days later to use it again, the "brew" light came on but I could never get it to brew again. I took it back and got a refund. I am very disturbed that it worked only once and then shut down.
Pros: Multiple Settings, Accommodates All Cup Sizes, Stylish
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
LCD Screen went blank
on April 3, 2010
Posted by: Rhonda
from Gig Harbor, WA
I purchased Christmas (08) for vacation home, but did not unbox until Christmas (09) when I brought it back to where I live. (Economy reasons) I have used it everyday now for about 4 months, and had it set for auto on/off. Today 4/4/10, the LCD screen is completely blank, so have no way to set it anymore, although it still brews the coffee at the setting I had it on. From what I'm gathering online, there are others having problems and I feel that the company should stand behind their products, if they are having issues. We'll see if they do, when I contact them, since it's only 4 months past warranty. I paid [$] for the unit.
Cons: Fragile, LCD screen stopped workin
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
On our 4th Machine-Just stopped working
on April 6, 2010
Posted by: ShaSha
from Colorado Springs, CO
The thought of getting up in the morning with no hot coffee is just uncomprehsible; yet here I sit with an empty coffee cup, yet again. We thought the first one was a fluke (stops working after about one month, have to jiggle the water container, then sometimes functions for a few more days, then completely done); we thought the second one was just weird.[...]
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com