Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
4
Buy at Bed, Bath and Beyond!
on June 19, 2013
Posted by: MzMizzou
from Destin, FL
I really want to love my Keurig. We bought the B70 Platinum model less than a year ago and loved being able to easily enjoy a variety of beverages at any time. No mess, no fuss. However, our brewer stopped working properly and none of the recommended "fixes" helped. It would brew for 3 seconds, then stop. You had to restart the brew 6-7 times to get one cup of coffee. Many, MANY online reviews point to this being a common problem. Not good, Keurig, for an expensive machine less than one year old! The GREAT thing is that I had bought it at Bed, Bath and Beyond. Their Customer Service is fantastic! I just brought in the old machine and they had me pick out a new, comparable replacement, the K75 Platinum. I hope this one lasts a long time, but it's nice to know that Bed, Bath, and Beyond will replace it free if it doesn't last.
Pros: Fast, Multiple Settings, Easy to use, Accommodates All Cup Sizes, Stylish
Cons: Doesn't last very long, Pricey / Poor Value
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Problems? You may not be doing right.
on June 18, 2013
Posted by: pearlsport03
from Eastern Washington State
Usually I am a little quick to write reviews, especially when something doesn't work right. But I held off for a few months this time. Bought it for Christmas 2012 and within a month had problems. It would not cycle correctly, asking me to "Prime" constantly after I made a cup even though there was ample water in the reservoir. I was forced to always remove the reservoir and put it back on. I did everything I could think of, cleaned the reservoir, the K-Cup holder, even descaled it. My calls to Customer Service did not remedy the problem. But finally I spoke with one Rep that cured my ills and frustration. She pointed out that people have a tendency to want to fill (keep full) the reservoir before it says "Add Water". This throws the machine out of sync. Must have some sort of micro-processor that remembers how much water is in the reservoir and how much is used since last fill. So, kept cycling it until it told me to "Add Water". Then filled it. It has worked flawlessly ever since once it got back into sync. Now I only fill it when it tells me to Add Water, and always fill the reservoir while attached in place. I never remove it except to clean it. Now, for the rest of the review. I used a high end Cuisinart coffee maker before my Keurig. I ground my own coffee (never the canned stuff, which is like using worm dirt in my opinion). I am a morning person and drink 2 cups in the A.M., and occasionally one later in the day. Even though the first cup was great in the Cuisinart, the second cup was not as good having sat for some time on the warmer. Any coffee connoisseur will tell you that keeping the coffee on "warm" or reheating it, especially microwave, is death to the coffee flavor. I like my last cup to taste as good as my first cup. My Keurig solves this problem as I have a consistent fresh cup each time. No more waste. I love the multi selection for cup sizes. I usually use the max cup size, but if I want it a little stronger I use a smaller cup size. I also love the K-Cups for quick convenience. It only costs about $0.33 to $0.60 per cup, depending on brand and if you hit a good coupon or sale. In reality, that's not a lot for great cup of coffee. And, it's a heck-of-a-lot cheaper than any drive-through. I also have my own favorite beans that I can grind and use with an optional My K-Cup reusable filter. They say, "you get what you pay for", and so far I've gotten everything I paid for.
Pros: Accommodates All Cup Sizes, Multiple Settings, Easy to use, Fast
Cons: Only Noisy First Thing Am
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Replacement Brewer
on June 18, 2013
Posted by: Coffee Nut
from Delran, NJ
This is a replacement for an older model. This model is a lot quieter than the old. It also has temperature settings that I find useful.
Pros: Multiple Settings, Durable, Easy to use, Fast, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
So Glad I bought this machine!
on June 17, 2013
Posted by: Lynnie
from Dacula, GA
Frustrated and disappointed with another brand for a number of reasons (purchased only because of the name behind it), I decided to give Keurig a go since I fell in love with the idea of single cup servings and I'm SO glad I did! We've had our machine for a few months now and use it daily (it is only turned off approximately 4 hours/day) making 20+ cups/day. We love the variety of coffees and the convenience. Fresh coffee on demand! It's MUCH quieter and quicker than my other machine, it allows me to pick my cup size and has a larger water tank. We find it very easy to use, once programmed, we haven't changed the settings at all except to make an occasional different size cup of coffee now and then. We use it for coffee, tea (hot/iced), hot cocoa, hot cider. Hesitant because I thought all these coffee makers were the same, I took a chance and now I couldn't be happier! Now thinking of getting a second one for my office!
Pros: Fast, Accommodates All Cup Sizes, Convenient, Easy to use, Durable, Stylish, Multiple Settings
Cons: none
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Great product
on June 15, 2013
Posted by: ILScott
from Northern Illinois
I've had a different Keurig model at work for a couple of years and think it's great. I bought this because I wanted to make a cup of coffee but didn't like dealing with the drip coffee maker we have for just one cup. This is great becaus I can quickly brew a cup of coffee, tea, or just get hot water. After about a month, the unit was telling me to "Prime." I cleaned the reservoir. It went about two coffee cups full. Then i cleaned again. After a month, of this it was now doing it every cup. It was time to swap the filter so I did, thinking it would be better. Now I could go 4 cups, most of which wound up being water only brews. I went to Google and did some reading and some YouTube watching. It seems I needed to clean it better. I cleaned the reservoir, the filter screen, and the hole in the base. I then took of the K-cup housing and throughly cleaned that, including the exit needle. It's been fine since. I think I have brewed 7 cups of coffee since then with no "Prime." In short, to get the "Prime" issue to stop, throughly clean the unit (rservoir, filter screen, exit needle, K-cup housing assembly, etc). The reason for the 4 star review is this is kind of excessive. Seems to be a high maintenance machine that way, but this has renewed my satisfaction. I was getting ready to return this under warranty, but if you can handle the cleaning process (less than 10 minutes for all that), then this isn't a bad unit.
Pros: Accommodates All Cup Sizes, Fast, Multiple Settings, Easy to use
Cons: Pricey / Poor Value, HARD TO CLEAN
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
LOVE having 5 cup sizes to choose from..
on June 15, 2013
Posted by: Judlerb
from Calgary, AB
I had a different model before getting the Platinum. It was fine but I am enjoying the larger resevoir and also the option for a larger cup of coffee.
Pros: Fast, Easy to use, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
would not recommend
on June 14, 2013
Posted by: Debbie M.
from Albany, NY
I only wish the Keurig brewing systems would last longer...especially for the price. I have had 4 units (purchased 3 and received 1 as a replacement at no charge) and they seem to last for a little over a year. When it does work...I LOVE this product, but unfortunately I am now in search of another brand due to Keurig's short life.
Pros: Stylish, Easy to use, Multiple Settings, Accommodates All Cup Sizes
Cons: Pricey / Poor Value, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Purchased 4 months ago & stoped working
on June 12, 2013
Posted by: SORRY I BOUGHT IT!
from SANTA ANA, CA
I had one of the first models and it lasted for years. They made many improvements on this model but unfortunatly this one lasted for only 4 months and conveinantly they only give a 30 day warrenty. NOT PLEASED TO SAY THE LEAST!!!!!!!!!!
Pros: Fast, Accommodates All Cup Sizes, Multiple Settings
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Response from keurig.comBy May 19, 2016
Kathy,
Our brewers come with a 1 year warranty. Please call Customer Service for help.
Our brewers come with a 1 year warranty. Please call Customer Service for help.
Written by a customer while visiting keurig.com